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My magicJack stopped working. I've spent hours using their pathetic chat tool. To my surprise, they don't even have a customer service phone number. The agents don't know how to fix it. They just let you do thing repeatedly until your patience wear out. They won't give you the promised free replacement. They won't let me transfer the number out. They even won't forward my calls. Finally the agent rudely disconnect me. This is the worse customer service I've seen.

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Review about: Magicjack Phone Service.

Monetary Loss: $1000.

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Anonymous
Corcoran, Minnesota, United States #693220

I have the same experience-- wasted 8+ hours chatting with some idiots who keep repeating the same procedures from a script. Finally got one promised to replace the failed MJ+. Then I waited and waited... the *** replacement did not show up. My account was mysteriously "under review" and MJ tech support had no clue what that mean. They don't care if you talk nice or talk nasty or threaten to sue them. Their strategy is to wear you out and don't care if you will renew their service. MJ pays peanuts to some monkeys in Asia to wear you out on their chat lines.

Even when MJ+ was working, many of my friends complained that they calls could not get through to my MJ+ phone line.

Now I use Oxxxxx internet phone service, it costs about $4 a month and upfront $150 for a small console. It works like ordinary phone and gets all the calls.

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