I've had over 6 maigic jacks over the last couple of years and they always wind up not working a few months into use. The power plugs burn our all the time and the MJ does NOT work with a router, only connected to my PC.
The Customer service, is what they call is a complete joke. The so called CHAT jerks drop out on you if you don't let them hustle you into running the same tests every time you call in for an issue. They never get anything accomplished and they are complete Jack ***.
Customers come last and Big Money comes first with this company. Where in the *** is the guy the owns the company. I bet he uses Verizon for his phone service !!!
They are now so big, they don't care. about anything. Why can't a CUSTOMER CALL and SPEAK with a HUMAN BEING. Well, we all know why don't we.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service, No refund policy, Tech support.