State: Wisconsin Clear all filters (51 of 2559 reviews match)
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After 2 years with the company, I decided to purchase the 5 year plan. At the time, it was stated I could cancel anytime during those 5 years. Recently, my MJ unit failed, and they want to charge me $26 for a new one! They informed me they only had a 1 year...
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#892403
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i've had a few drop calls, friends say they hear beeping on their side but as far as i am concern It, doesn't bother me. if it bothers others *** don't call me because I am saving a pretty penny from it's use. . it is no different to me than the cable or phone...
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Anonymous
Anonymous

I have never had an issue with Magic Jack. The biggest issue is with my cable and a slow signal causing distortion in th evoice quality.

Anonymous
Anonymous

I had the same issue with beeping on the other end that I didn't hear. I called tech support and was directed to unplug phone from computer and the power outlet then plug back...

4.0
I liked
  • No major problems
  • Cheap
  • Quality of product
#782136
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Magic Jack does not issue any type of notice your subscription is about to elapse, they simple cut you off. Now they are saying the plans have change (as of 11 days ago) and you must now buy either a 5 year or 10 plan for close to $200. When I requested to speak to a...
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Necedah, Wisconsin
I didn't like
  • Customer service
  • Agent
#768415
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I have twenty years experience working on computers. A friend stopped over before she left for her vacation and asked me if i could go through everything in her computer do to she was having some problems with it i told that i would. I did my normal cleaning on the...
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Anonymous
Anonymous

So she fell for the Microsoft Scam (originating probably in India) and you're blaming that on MJ? Duhh ...

2.0
Trempealeau, Wisconsin
I didn't like
  • I will never use magic jack not after what happend to my friend
#766907
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For 10 years I have been woken up in the middle of the night and ran for my phone and was hurt only to find it was magic jack trying to find out no one was there it was magic jack trying to find out if the number (MY NUMBER) was a number they could hi jack. 1000`s of...
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1.0
Turtle Lake, Wisconsin
#569391
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Bought MJ Plus for trip to Thailand. Only worked through computer NOT through my phone, even in the largest city of Bangkok, and at the tallest hotel (Biayoke Sky). Called to cancel, and found out that the 30 day "Trial" started before I could ever "TRY" it. They...
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#390973
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I spent an hour chatting online with a magicJack agent who apparently did not understand English. My magicJack Plus has a low volume (lower than the original magicJack which worked fine). After trying a couple things, I was transferred to a top 10% agent who told me to...
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#360692
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magic jack is a fraud. they should be investigated. They take your money out of your account even before the 30 days was up and than they claim they got the product back a day late when it was signed the day of. But to try to get through to anyone in the company is...
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#353258
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I realize this is the site to gripe about something, but I wondering if anyone has anything GOOD to say about Magic Jack Plus. (That was my only question or remark, but I must make this to one hundred words so that my remark is entered. Ridiculous. So the rest is...
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Anonymous
lee_terry

I have been using magic jack for 2 years now and so far have not had a single problem. I do not use a router because there is only 1 pc in my house and I have the magic jack h...

Anonymous
Anonymous

I've had Magic Jack for over three years and have had no problems. Could it be that most of the people are hooking it up wrong, are maybe haveing internet connection problems...

#347392
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I hooked up my magic jack plus and registerd it but when I try to call somebody all I get is static and when somebody try's to call us it will say the magic jack plus customer can not take your call at this time after the beep leave a mesage can anybody tell me why...
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#344161
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