I called mj customer service on line, they tryed to help, talked to 3 reps still got static what do i do. i have to use the extention even when i don't i still get static what do i do to get rid of it so that i can use my mj?

i got mj to save money now it seems that i wasted money.

80.00 with the mj can anyone help me with my static problem. I really would like to use the mj i have friends that are pleased with mj i would like to be one of them happy with mj!

Monetary Loss: $80.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

i have the same issue, my device is 3-4 years old and they told me get a new one JIC!


Plugging in the MJ directly to the USB power supply did the trick. My noise came from the cable extender that I was using from the magic jack to the power supply.Also try to do the port forwarding to the improve quality.


I replaced my MagicJack Plus with an older model (I have several) and it works just fine. If I did not know better, I would think there is a hardware problem with the Plus.

I no longer see that it is being sold.

You can get them to transfer your number to the new one if you replace it. I had to.

The static is from the MagicJack Plus itself (Note: NOT interference as some people have suggested).

Hope that helps.


Glad I found this forum. I had static on my MJ plus. Replaced the power supply and all is good now.

to bnelsonr #1411460

Good call! The USB power plug went bad on mine as well. I changed it and all is well

to blaser #1466980

Thanks. That was my issue as well!

to bnelsonr #1482805

Thanks this worked for me as well.

San Diego, California, United States #1353552

I switched from the Magic Jack power supply to my iPad power supply and Wala no more buzzing! Now I have to calculate the time- value of trying to get another power supply out of Magic Jack...

i'm pretty sure they know it's not worth my time.

The on hold wait time is enough to make my decision. Without Siri I wouldn't be doing this :-)

Houston, Texas, United States #1322866

Yes I have the same problem. It started in the last few months and seems to be getting worse.

It's been real good before now. Hopeful it will straighten out.

Toronto, Ontario, Canada #1300687

power adapter fix the problem......thank you guys

Sherman Oaks, California, United States #1231049

I had the same problem. I finally changed the power adapter to a better unit, reconnected and reset the magic jack plus and works perfect now.

San Jose, California, United States #1190312

First try to remove the USB extension came with MJ and plug MJ+ directly to AC adapter (it solves mine), it also has a little note on USB extension saying "it is not necessary to use this USB extension cord", if static still exist, try different AC adapter (if the AC adapter does not give out correct amperage, it also cause static) it's better to buy the original MJ AC adapter because it was design for it, off the shelf AC adapter may not work as intended

to Anonymous #1371629

That just fixed my static to remove the little cable and plug directly into the adapter... thank you!!!

to Anonymous #1436749

I removed the extender as well and that did the trick.

Ottawa, Ontario, Canada #1182021

Replace the A/C adapter. That's what cured my noise.


I had a horrible static problem with my mj's USB plugged into the wall outlet. I plugged it in via computer's USB only and the static went away.

The mj's USB power adapter to wall outlet went bad. MJ will replace it free, but charge a postage & handling fee.

Might be cheaper to just go out and buy it yourself at a best buy or something. I got mine at a discount store for like $2.95.


Magic Jack has gone downhill with their products and services. In last 90 days my calls quality is pathetic


I don't know if this will help or not but it seems to have worked for me so far. I have only a modem, no router or switch.

What I did have was a lot of static. What I finally tried was to put in a 2-way phone line splitter into my wall jack. To that, I attached the phone/ADSL splitter to one side and from the ADSL side of that, I ran a phone cord to my modem. I then ran a short cord from the splitter at the wall to the Phone side of the phone/ADSL splitter.

Tried calling my cell phone from my cordless phone and no static. Tried calling from my cell phone to my cordless phone and still no static. I have absolutely no idea why this would make the least bit of difference but it seems to work. So far, anyway.

I haven't tried it bypassing the computer altogether so I don't know what I'll get from that. Annette

to Anonymous Aspen, Colorado, United States #1210405

Your description is not clear. It might help if you could attach a sketch of what you did.


I have continuous static with my MJ when using the AC adapter. When I plug into a USB port on my computer MJ is crystal clear.

I am looking for a static free AC adapter. Anybody able to recommend one?

You May Also Like