6965 Vista Pkwy N, West Palm Beach, FL 33411, USA
Not resolved
2.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
0 comments

The interface dial pad with contacts and features does not work. There is a problem with the script for the launcher, so the pad comes up and immediately is covered with a message to connect the magicjack, It is connected and works fine.

I was on with customer service for almost two hours, they walked me through the exact troubleshooting solutions that are on their webpage, which I had already done.

They told me to request a replacement, that I have to pay another $25 for, no refunds either.

This was a great product when it first came out, know it is all about $$$. Plus, I paid more to reinstate my account than if I had bought an entirely new device.

Reason of review: Poor customer service.

Monetary Loss: $45.

Preferred solution: Deliver product or service ordered.

Magicjack Pros: Cost and value, Easy to use, Concept.

Magicjack Cons: Replacement or refund policies, It help.

  • Magik Jack customer service
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