The interface dial pad with contacts and features does not work. There is a problem with the script for the launcher, so the pad comes up and immediately is covered with a message to connect the magicjack, It is connected and works fine.
I was on with customer service for almost two hours, they walked me through the exact troubleshooting solutions that are on their webpage, which I had already done.
They told me to request a replacement, that I have to pay another $25 for, no refunds either.
This was a great product when it first came out, know it is all about $$$. Plus, I paid more to reinstate my account than if I had bought an entirely new device.
Reason of review: Poor customer service.
Monetary Loss: $45.
Preferred solution: Deliver product or service ordered.
Magicjack Pros: Cost and value, Easy to use, Concept.
Magicjack Cons: Replacement or refund policies, It help.