6965 Vista Pkwy N, West Palm Beach, FL 33411, USA
Not resolved

The interface dial pad with contacts and features does not work. There is a problem with the script for the launcher, so the pad comes up and immediately is covered with a message to connect the magicjack, It is connected and works fine.

I was on with customer service for almost two hours, they walked me through the exact troubleshooting solutions that are on their webpage, which I had already done.

They told me to request a replacement, that I have to pay another $25 for, no refunds either.

This was a great product when it first came out, know it is all about $$$. Plus, I paid more to reinstate my account than if I had bought an entirely new device.

Product or Service Mentioned: Magicjack Technical Support.

Reason of review: Poor customer service.

Monetary Loss: $45.

Preferred solution: Deliver product or service ordered.

Magicjack Pros: Cost and value, Easy to use, Concept.

Magicjack Cons: Replacement or refund policies, It help.

  • Magik Jack customer service
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