I bought Magic Jack at the suggestion of a relative. First, I couldn't use my wireless phones to make calls.
I spent an hour online with their tech only to be told that I should borrow a phone from someone whose phone is compatible. Then I cancelled my magic jack account only to find out that I will not get a refund. That is such a ripoff! I will never entertain thoughts of initiating any kind of phone service with them ever.
I tried to report them to the better bureau but can't find the form to do it.
My advice - don't get magic jack! It is a headache.