After several months of attempting to communicate with a 'Live Chat Person,' at Magic Jack in order to transfer my number to Vonage at my new house, I have been unsuccessful.I have given the ID Number that they have requested a dozen times but the transfer never happened.
I kept receiving an error message that Vonage was unable to secure the number from Magic Jack because they did not have the ID number. I gave the ID number via the internet to Magic Jack and Vonage had the ID number as well. Be aware of a Company that does not have people you can actually talk to ......I could not wait forever, my job requires a home phone.
Magic Jack audio never worked for me, so after six months, I gave up and needed a working home phone.A very disappointing and frustrating experience for me, not to be able to keep my home number.
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