After 2 years with the company, I decided to purchase the 5 year plan. At the time, it was stated I could cancel anytime during those 5 years.
Recently, my MJ unit failed, and they want to charge me $26 for a new one! They informed me they only had a 1 year warranty. I never saw that in the promotional material, and find it unacceptable they can sell a service with no equipment guarantee. I said no, and asked that the balance of the 5 years be refunded to me.
They said NO, that they don't do refunds any longer! So I'm stuck... have to buy the new unit or have nothing for the money already spent.
Stay away from this company. Service is cheap, but it will *** you in the long run.
Product or Service Mentioned: Magicjack 5 Year Phone Plan.
Reason of review: Not as described.