State: Virginia Clear all filters (60 of 2558 reviews match)
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Shaira: Hi, my name is Shaira. How may I help you? Shaira: Hello, how may I help you? W: I just re-uped my moms account.. When I call her I get message that mj customer is not available.. Would you please reset her mj plus device.Shaira: I am looking into this. It may...
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Anonymous
Anonymous

Sounds like you it just needs to be unplugged and plugged back in. Pretty simple. She repeated that MANY times. What else did you expect her to do? Someone at a call center ca...

Anonymous
Anonymous

Sounds like majic jet is a scam and only works the first time just to get your money.

1.0
I didn't like
  • Chat conversations and unresolved issues
#761240
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Magic Jack will not honor the five year warranty. After over an hour of customer service discussion tests, They determined my device was defective, but I have to purchase a new one from them. The cost of the new MJ plus is not discounted. The balance of the paid 5...
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Anonymous
Anonymous

I as well did not get to use the warranty that I purchase. Just wasted 2 hours with the chat and after being disconnected from them and started over with the same person stil...

2.8
I liked
  • Concept
I didn't like
  • Technical support
#709484
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Bought a 5 year Magic Jack plan when my husband was laid off. Price was great but the the product was not. We have had dozens of different problems (sound would fade in and out, wouldn't recognize number tones, etc.) and have spent countless hours with customer...
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1.0
I liked
  • Concept
I didn't like
  • Technical support
  • Call quality
#709133
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Short Review on June 22, 2016

Magicjack
#870108
MJ has been giving me a run around for 10 days on a simple request to port my number to another carrier. Any suggestions?
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Cell Phone Application Review

Magicjack
#626457
I can't get the app on my phone
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Such a scam this is!!!!! They stole our phone number and now say we have to pay $40 to get it ported out. They weren't supposed to port it, so why do I have to pay $40 to get it back??? The so-called "customer service" there is a reason it is online chat, SO THEY...
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#695931
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I received a call from an IRS agent Julie Smith stating I need to call immediately to prevent further action from the IRS, I call the number supplied in the message 202-241-7158 and it is just an advertisement for Magic Jack. I google Magic Jack and get their number...
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5.0
I liked
  • Getting thru immediately
#558509
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PROs : doesn't need a computer CONS : 1) Runs hotter than my router, modem, even the home server 2)In my opinion as an IT consultant , despite keeping thermo-regulatory fans running continuously in the rack, it poses a MODERATE FIRE RISK 3)Extremely unreliable :...
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Anonymous
Anonymous

We live in a crazy world

Lake Ridge, Virginia
#433496
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Got e-mail about magic jack offering a phone as well as magic jack. Went to site & began order looking for the information of the "bonus" phones. Never saw it. Didn't confirm my order but they had my card info, charged it & shipped. Returned item, now they...
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#387771
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my name is tom i have had a majicjack account for three year they put shut down one of two devices that i have they so call put my account under review they donot get back to for about 6months will not even let me reg a new devices had to return it to radio shack what...
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#364250
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My name is Hannelore Howell ,I did not finalize the Magic Jack order, yet it was charged to my bankaccount with out my permission please return the $81.26 to my caacount imediately. Thank you never recieved an e-mail either Hannelore Howell 3205 Chesterton Court...
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#361474
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I resigned my 5 year plan (paying in advance) for Magic Jack in June of 2012. On October 31, 2012 just four months later when I tried to use the phone I found that the Magic Jack was blocking me. I received a message that if I wanted to reach someone with a conference...
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Anonymous
joanarc

I'm having the same problem with Magic Jack! I signed up for a 5 year plan also and just this morning I am getting a recording saying, I received a message that if I wanted to...

#355806
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