State: Texas City: Dallas Clear all filters (45 of 2543 reviews match)
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I "renewed" my MJ subscription on August 7th of this year. I tried to place a call on November 2nd with no results. I talked to the "customer service/tech" support and was told I needed to "renew" for the price of 200.00 plus dollars for a 5 year period. I told them that I HAD renewed but was told that in two months the web site would change to reflect the "new" prices. I ask for a refund of the remainder of my service and was told that I needed...
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1.3
I didn't like
  • Technical support
  • No customer service
#728112
I was already unhappy that I would have to pay $20 to keep my home number, but was even more upset to learn that they were holding my phone number hostage for $30.00. This is after they told my new provider several times that they could not help them even after they had the needed account number and passcode. I had to call magic jack, like 10 times in 3 days. The ninth time I got someone on the phone, I asked the lady where did I agree to the...
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2.4
I didn't like
  • False advertising
  • Non disclosed charges
#640024
I have been using the basic MJ for 7 years now and just renewed again for 5 more years. I've been more then pleased with the results. Yes, I have had a problem or two with it but if you go to the menu and then advanced users you can fix anything with MJFIX. IF, and I've used it once, that fails just delete MJ in your computer and replug in your MJ into your computer, all is automatic and will reinstall MJ in about 2 minutes and all is fixed. ...
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Anonymous

Anonymous I haven't had experience with the M.J. yet... It's new for me. But as for Customer Service! Well that is a poor choice of terms for that department. I too got cut off. I got q...

#509396
I try to dial a number and I get this computer voice telling me "If I want to make a conference call I should go to Magic Jack.com and but prepaid minutes." The call is local and I have called it many times and got through before even when I got magic Jack. I can not participate in any conference call suing Magic Jack now. I can not call outside US & Canada using a calling card. Simply put I can not enjoy what I paid for - phone to call any...
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#356501
SO, THIS IS 2ND MJ WE BOUGHT, UPGRADED TO THE PLUS & ORDERED DIRECT FROM COMPANY. WHAT A F-IN JOKE, THE UNIT WAS WORSE THAN FIRST ONE, SO RETURNED IN THE 30-DAY WINDOW. TRACKING # SHOWED IT WAS DELIVERED TO THEM . . . .WAITED 3 MONTHS, JUST CONTACED THEM TODAY & WAS TOLD, THEY NEVER RECEIVED IT. SO GUESS WHAT FOLKS, WE JUST GOT RIPPED OFF - WILL MAKE SURE EVERYONE OUT KNOWS THIS HAPPENED. THEY ARE STEALING FROM FOLKS WHO ARE LOOKING...
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#354934
Magic Jack plus shipped me defective, bad product, I tried to register it and was not possible. "it says, insert magic jack to call" Went online to chat with them, spend over 40 hours on the online. Every operator was giving me their own opinion. They are confused, lack training, they are very rude. no good customer service, their customer service is very, very poor. When chanting with them, they would say, wait, need to transfer you to top 10%...
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I have abMagic Jack ( paid up until 2015) I am using that number forvavnew venture. I wanted to remove their auto answer (advertisement for the) & forward my call to my I-Phone. I searched their FAQ's & downloaded a PDF file ith A Magic Jack heading telling me how to forward calls. They did not have he Call Forwarding Tab on my account page as indicated so I clicked on a Live Chat. Magda was nice but like Santa Clause ( slow as...
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Anonymous

SooooooHummmmmmmmmmmm I can agree on so many levels! Why is Majic Jack allowed to keep doing this to people?? Why not take all the complaints here and post them where everyone can see them!!! Start...

Anonymous

Jason I'm very mad with Magic Jack. If they just deactivate CF to charge for it, they will soon start charging for VoiceMail, ID and what else?And the worst is their behavior, they ...

I had standard majicjack since 2009 and purchased a majicjack plus Dec. 2011. They decided to shut down the standard majicjack 2 days ago and locked my account. It took me two day of live tech chat and today finally phone contact to find out what the problem is. Today I was told I violated the "Terms Of Service". When I asked what they are accusing me of doing; they responded high call volume. I was told they would contact me in an e-mail, and...
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I purchased a Magicjack Plus and tried to register the device. After filling in all the details, credit card info, I got the message to say I was registered. As soon as I tried to use it it ask me to registrt again, this I did several times using different Credit cards and email addresses but not luck. I have contacted the on-line support probably 10 times. I get the usual run around, my situation is on priority, havs gone to a higher level,...
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#268106
Bought a magic jack device after being pressured when I told them I could not use it until April when my Verizon FIOS contract expired. They lied & said the 30-day trial would not start until I installed the device in April. They pressured me into buying a Platinum program. They lied about the price going up & lied about when the 5-year program would take effect. Deceptive advertising. They don't tell you that you can't use the...
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