State: Pennsylvania Clear all filters (66 of 2555 reviews match)
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Did chat with employee. Have not had same for a year and still getting messages from phone number. Solved that problem then asked to have number deleted, don't even use land line. Sent me an email to confirm number deletion then they replied stating wrong email...
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1.3
Bellefonte, Pennsylvania
#803254
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Had an experience this am.......dog ate the end of my Ethernet cord to the MJ....I love my MJ.....works very well when used with your modem. so I called support.... little question was all....CAN I use and Ethernet plus to replace the mj on......aft one hr on the fone...
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#802866
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My magic jack quit working ridiculous , you call its not working they say we now charge twice for and for service got bill for 45.00 paid it like every year now they say you ow 45.00 for phone number. so it is *** now you don't save any money . Don't buy it it is not...
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Anonymous
Anonymous

Found that the extra $20 or 45 is actually a 3rd party that offers phone assistance with your magic jack equipment, router, etc. They are not affiliated with MJ. BUT Magic Ja...

#785638
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Magicjack - Review about Numbers Renewal from Doylestown, Pennsylvania

Magicjack
#510476
Could not renew numbers, therefore I was cancel. No email notification. System worked fine. Need someone to call and go over what I can do. Garry Harley cell-770-365-2844
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I purchased magic jack equipment and l year of service for $80.The second year my service charge was $37. 30 days before my second yr expired my service was cut off and I was told they are only offering 5 or 10 year contracts to be paid in advance. I was told they...
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I didn't like
  • Contract
#764006
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This has got to be the worst product and worst customer service in the world. I actually used an old version from a fellow worker a year or so ago and it worked but the latest version did not. I have spent hours on line with their tech support to no avail. They keep...
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#610192
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The adapter that came with the magic jack was defective and they said they would replace it but I had to pay for the shipping and handling. Very poor practice on their part. I never dealt with any company that you had to pay for shipping and handling for defective part...
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Anonymous
Ms. P

This is true, I called Magic Jack last night because I was have problems with my device not working properly. Found out it was the adapter was defective. The guy I spoke asked...

1.0
Fleetwood, Pennsylvania
I didn't like
  • Pay for shipping defective item
#602468
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Magic Jack intercepted all my incoming calls on the first ring and told callers they were my voice mail. But they did not give me any access to my voice mail and refused to do so unless I paid an additional 5 years in advance at $149.00 and a service charge of...
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#585127
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My magic jack quit working and went straight to voicemail. I got on the web site chat and they determined their plug had gone bad. They offered to ship me a new one for 5.95, easily the cost of the part. When I refused they suggested using an plug from an i phone which...
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Anonymous
lavarne64

I had the same bad experience with them, but I wasn't offered any option as far as a fix goes. I was supposed to be getting a refund at least of the years service I had prepa...

#557181
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Our subscription expired, but we never got an email reminding us to renew. We went on the site and our choices were either a 1 year extension or a 5 year deal. We opted for the 1 year. I clicked it on, and the cost came up as $32.29, which I paid. We still couldn't get...
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Anonymous
disgusted

I've had the same problem with Magic Jack. They emailed me to re-new at a special offer of $32.29 for 1 yr. I renewed with them a month before deactivation just to find that ...

#498323
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This is NOT a complaint. I goy really po'd at AT&T and dropped them, switching to MJ for what I thought would be a temporary period. I acknowledge that many of the complaints are about issues that I have had, too. I have had problems with calls being dropped, for...
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Anonymous
lizzy

:) your right about att

#430641
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