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I purchase a Magickjack Device and paid for a five year plan, about 10months later my service was disconnected, when I called I was told I was disconnected for none payment, when I told them I paid for five years I was told that the old company was no more and a new...
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Anonymous
Anonymous

I had an old silver mj for 6 yrs and it worked fine even when moved to Win10 computer, After Win10 holiday upgrade it worked no more BUT when I hook it up with an old Vista it...

1.0
I didn't like
  • Customer service
#948565
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I have had Magic Jack service for 4 or 5 years and received a notice for renewal. I went online and selected the 1 year renewal for $35.00 which paid through my checking account on 8/12/16 - actual amount taken was $37.97. I week later nothing worked and could not...
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Saugerties, New York
I didn't like
  • Hidden charges
  • Non disclosed charges
#930358
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no customer service at all, hiding behind chat rooms with ridiculous answers. the first phone company that dont even use their own service , textin b.s solutions and wasting your time. i paid through 2020 and it already not working, no one to talk too for week by now....
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1.0
#856428
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helpdesk persons do not listen nor hear you : follow this chat : Jay: Hi, my name is Jay. How may I help you? winsloh olsin: hi Jay Jay: Hi there Winsloh. winsloh olsin: I have a magicJack PLUS and it is not working I bought it from you guys a few years ago Jay: I...
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I liked
  • Call quality
I didn't like
  • Poor customer service
#843451
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Sometimes my teenage son does not come home and I would like to know the Ip address of a phone number my son is using and that he calls me from on occasion. It is a MagicJack number and he is being very secretive. He is a minor and i am concerned for his safety. The...
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2.0
I didn't like
  • Service
#816669
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All day, till 10pm. this evening 1/2/2016 , I had tried to chat with customer service to register my MJ and get a #. I did everything they told me to do and still nothing is working. I intend to take this Magic Jack GO back to the store and try another company. Why is...
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#762827
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Magic Jack advertises "Unlimited" calls in the US and Canada. I took out a 5 year subscription. After 1 year the account was cancelled because I violated the user terms and agreement by making too many calls. I was making about 10 per day on average. Customer...
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Anonymous
Anonymous

It seems to me, that they are taking money from people right and left. I can't believe what I am reading.

I didn't like
  • False advertising
#629482
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1) i chose to purchase the magic jack device and service because im trying to save money. And theres a 30 day free trial, how bad can it be. 2) I was importing my number from BASIC TALK, also a Viop Phone service provider. 3) Importing the number cost me $10 4)...
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#591849
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Only way to communicate with this outfit is through text on their website. I inquired about using 800# and was told I could. Purchased unit from walmart hooked up and then after setting up was informed I could not use 800#. Texted them that this will not work for me...
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Anonymous
Anonymous

I have been a majic jack customer for the past five years and never really had a problem. This has save me a lot of money making call to the US. Thanks for Majic Jack. Its ...

#503462
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I have had magic jack for about 3 years. Quality of service has been below par (often I can't hear the other party, or vice versa), but the price was right, and I am on a very limited budget. The time of renewal came, and I was shocked that the price had gone up...
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Far Rockaway, New York
#497972
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