State: Florida Clear all filters (202 of 2558 reviews match)
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Had a MJ+. When renewal came up was enticed into switching to MJ Go, newer upgraded device. Phone service went into the crapper. Calls went to voicemail at random, sometimes no ring. Clarity was mostly really poor and unaudible. Invisible cust svc. Only chat available....
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1.9
I liked
  • Affordabilty
  • Price
I didn't like
  • Chat conversations and unresolved issues
  • Knowlegeable live help unavailable
  • Chat only help
#1114129
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Order Number TS73404315 Order Date 04/28/2017 went to renew my mj. was told on the phone with mj customer support, as it was an original model they could not just renew it, but they would send me a new mj go preprogrammed to my account and canadian number. the new mj...
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Anonymous
John van

I have MJ since 2007 one of the first to have it. about eleven years ago. Wow how great it is. When I got it they had only two area codes to pick from and said they would have...

1.5
I liked
  • quality of product
  • Affordabilty
  • Easy to use
I didn't like
  • No customer service
#1047271
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My card was comprimized. I had 400.00 taken from my walmart Money Card. I have no ideas how the number and code were stold.In anger I call M.J. And was told I would ricieved a refund. Which I recieved the next day The next day . It was taken out again. You can tell who...
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Anonymous
Leah 1978

I've had MJ for 13 years and have never had a issue. they do not take out every month only once a year. I think you need to blame someone else for your money being stolen. hac...

2.1
I liked
  • None
I didn't like
  • Ripping my money off
  • Customer service i recieved
#1020383
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The money for 5 year plan paid and taken out of visa account and now they say they do not work with the company that took the money. they gave me an id number but now say that is not right. they are taking advantage of a senior lady and gave me an awful time.I am...
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1.0
#957458
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It was August 06, 2015 and tried to use my MJ service and kept telling me "check the connections" I did and decide to call MJ customer service after many attempts to fix the problem. One person named Steve Jones, the "Technician" recommended to subscribed to a new...
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#850295
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If this will help the undecided about Magicjack. I purchased the Magicjack to have as a back up in hurricane season. I tried calling my MagicJack line the other day only to find it does not ring or does the call go to voicemail. I called customer service and the...
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1.0
I didn't like
  • All the sevice including customer service
#846910
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they are telling me now that its out of date and i need to pay another 59 dollars to update it, it was supposed to be free up dates and ive only had it for two years. i have trouble with it at least every other day and have to re-boot everything to make it work. Now...
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pawlak
pawlak

stop wining you got your moneys worth

1.0
I didn't like
  • Wouldnt help me just wanted money
#824550
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My Magic Jack has not worked since I got it. After speaking and being passed to 3 different individuals through the "live chat" and spending over 2 hours troubleshooting online the conclusion was made I have a "faulty port" on my Magic Jack. This was after one tech...
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1.0
I liked
  • Cheap
I didn't like
  • Customer service
  • Quality
  • Live chat
#796592
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I purchased service from magic jack for one year. The system stopped working within 30 days. one could only talk on the system for one minute before it started cutting out. I was told that this was happing because my service had been discontinued and was told that I...
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I didn't like
  • Rude customer service and their unfairness
#789143
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I got a new phone and my caller ID will no longer work with Magic Jack. Also my phone beeps and people I am talking to miss every 3rd word I say. Reception is not clear. There is static and beeps. Saving money is not so great if the product does not work properly....
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#768216
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