Magicjack San Francisco, CaliforniaComplaints and Reviews

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1.8 Based on 110 reviews
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    • Cheap 14
    • Concept 9
    • Service 3
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    • No customer service 28
    • Technical support 22
    • Customer service 8
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I'm a bit perplexed by all the negative reviews of Magic Jack. I purchased and installed my MJ about 8 months ago and haven't had a problem yet. I was able to install in less than 15minutes by following the directions. I'm not a computer geek but not ignorant either. The call quality is generally as good as a land line and usually better than cellular. Occasionally I will get slight reverb and had a dropped call a few times, but not sure if... Read more

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I have one month with my MJ and Works close to perfect, I live in Mexico. At the beginning my lap top Sony Vaio couldn't start or install MJ.I called them 3 times and spend a lot of time with service customer, and nothing, Finally they connect me with some one they call upper level. She ask me permission to take over my lap top on control remote. And she did a wonderful jobe¡¡¡ in less than 5 minutes fix the problem. So far Im very happy with... Read more

Was this review helpful? 1 2

BEWARE of Magic Jack PLUS! Recently I started getting "error 23" when I'm plugged directly into the Modem (no computer involved). The error message (voice) says it's a problem with my Internet connection: PROBLEM, I'm receiving the same error message with two separate MJ Plus devices located in TWO different states ! Both of those Internet connections are having a problem ?? :( Also, if you Google the error, you can see this error... Read more

Was this review helpful? 2 2

BOUGHT INTO ALL THE HYPE! ORDERED ONLINE, DEVICE, 5YR PLAN ETC..... GOT IT QWIK! THOUGHT I WAS GETTING THE 30-DAY, NO-RISKS "TRIAL PERIOD"! WHAT I GOT WAS THE SHAFT!!! INSTALLATION WENT FINE, REGISTERED (BIIIG MISTAKE!), IN ORDER TO KEEP MY ORIGINAL PHONE NUMBER, INSTALLED (FOLLOWED THEIR VERY SPECIFIC INSTALL INSTRUCTIONS & CONNECTED TO MY ROUTER, BIIIIGGER MISTAKE) & BEGAN TO WAIT MY 5-10 DAY PERIOD IN WHICH YOUR NUMBER IS HANDED OFF TO... Read more

Was this review helpful? 2 1

Magic Jack worked fine for a year then my phone handset wouldn't work. Magic Jack said phone was the problem so I spent $100 on new ones, then still had problem which on another livechat support session was solved immediately (setting under Menu/Volume Headset) requires you to check the "Telephone" box. This is not intuitive since the Menu item says "Volume". Other than this issue, my Magic Jack works fairly well, but I would not... Read more

Was this review helpful? 0 0

Magic Jack has possible the worst customer service ever! As nearly as I can tell, aside from it's already widely discussed weaknesses (911 issues, ambiguity of what constitutes "excessive use", and so on), the device works as advertised. What *** unbelievably is their horrifically poor Customer Service. They offer service via Internet Chat only, and if the rep doesn't like what you're saying, they simply disconnect the chat. They... Read more

Was this review helpful? 2 0

Have use Magic Jack successfully for about 2 years. The recent "upgrade" should be called a "downgrade". Magic Fix was a great utility program that performed tests and made minor adjustments and usually self corrected any problems. Magic Fix is no longer available on the Website and customer service is as useful as two teats on a mule. x x x x x x x x x x x x x x x x x x x x xx x x x x x x x xx x x x x x x xx x x x x x x x Read more

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unwilling to replace at $9.95 as posted, added charges, etc. chat talk always refers to supervisor who is always unable to help there has not been much help go with skype if you want better service their attitude is that they want to keep your monies and provide minimum service, keep you at a distance and hide in their chat room in a far away country - the system does not work with handset nor fax, the gadget consumes time to load and the... Read more

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Magic Jack did not always connect and there was no one to speak with or ask for help. When I tried to renew my service I was cut off and never have been able to reconnect. Why is there no one to speak with? I would like to have the service again due the high cost of telephone service and found it to be useful to speak with family in the Mid-West. I have been unemployed and have needed the phone to communicate with various job recruitment... Read more

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Dear Sir, Today morning I loged on to Majicjack.com and paid$50 for their Phone Connection. They said they will inform us by one hour thru my E-Mail ID: papputu@hotmail.com. So far even after 2 hours I have not heared from them.They did not give me the Order No or Registeration Number after getting $50 from me.I have no clue to contact them.Please help me to get my Money or the Promissed Phone connection at your earliest.If these sor of... Read more

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