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If it works it is fine. If it doesn't work I am connected with a very polite person in Asia who has not idea how to help me. I spend hours getting now help. Charge a little more and get good customer service. I understand there is a class action suit against Magic...
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Anonymous
Anonymous

I was scammed out of $1,000. I want my money. I have the name of Alex Parker. I have contacted our local police. This took place from India. I ant in on the law suit.

1.0
I didn't like
  • Bad phone service
  • Chat conversations and unresolved issues
  • Chat room only unresponsive
#828812
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I have two magic Jack. One that we had for almost 10 years and another that is about two year old. The older one is still functioning well but the newer one had so much trouble. It hasn't worked well after we had it for two months. If you can try to get the older...
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#777912
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I am thanking all of the dissatisfied customer who had problems with MJ. All of you save me time and money, because I was about to purchase MJ, because my landline phone is getting to high. I rather stick with my high landline phone. Just reading all these complaints,...
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Huachuca City, Arizona
#774693
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I stated with the original Magic Jack that connected thru my computer. It was good but sound was not quite perfect. After a few years I upgraded to Magic Jack +, and the sound quality was as good as any land line. The cost was almost negligible. Unbelievably cheap. ...
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#684021
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This company is BOGUS. Worst support ever. Reps AND managers will cut off the CHAT line if problem is too hard for them. I have had it happen several times. They will give you a CHAT # and tell you if you need to call back refer to it. I have owned and managed my own...
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#618658
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The app on my phone went corrupt. It just wouldn't sync. I chatted with them and they said to delete the app and reinstall. They said they noted I was contacting them from Mexico. I said that is correct, I am visiting here. They said no problem. Just delete and...
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1.0
I didn't like
  • No customer service
  • Employees
#590668
Reply to reviews
I decided to cancel my account with Magic Jack because it is not 100% reliable. When my new carrier requested my phone number back from Magic Jack, I had to pay Magic Jack $30.00 plus handling and fees to "PORT OUT" my own phone number. Their customer support indicated...
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Anonymous
***yRocky

BS indeed. These numbers are OURS. We paid for them, and we OWN them. NOT this scamhouse company.

Anonymous
MagicJack***ks

They are such asholes!!!!!!!!!!!!! They have got my number hijacked too!!!!!!!!!! So Pissed!!!

#441072
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I have been trying to change my phone number with Vonage for over a week now and they have refused to release the number. I have contacted Vonage and they indicated MajicJack "needs" my pin or password. I provided my password and MajicJack has still refused to release...
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#427714
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I have a FAX and message service. A couple of years ago, I tried to call it from my MagicJack number. I had previously been able to call my message service. But, since that time, when I try to call my message service, I get a MagicJack message saying I must purchase...
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Anonymous
nyphonejacks

you are still under the belief that there is a such thing as local or domestic long distance when using VoIP. i could have whatever area code I want and use it anywhere in the...

wils
wils

I have the same problem, Its telling me to buy prepaid mins for conference call, platform calls and this phone #,Whats the deal I paid for a 5 year subscription and Im gettin...

#394593
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A work associate is on business in Sweden and tried to call my MagicJack number. A MagicJack message informed him that he could not connect from his location. So, he had to call my cellphone. MagicJack is working: I can dial it from my cellphone. Did a live chat with...
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#394591
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