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I have had Magic Jack service for 4 or 5 years and received a notice for renewal. I went online and selected the 1 year renewal for $35.00 which paid through my checking account on 8/12/16 - actual amount taken was $37.97.

I week later nothing worked and could not connect, so I tried the usual things like unplugging and plugging back in to no avail.

I called customer support and a person named Rog answered with a heavy India accent. After explaining my problem and giving him all my info he put me on hold for 10 minutes and then told me my subscription payment was due and I need to pay an additional $99.99 for a 5 year plan. I explained that I had just renewed for a 1 year plan 2 months ago and had already paid.

He put me on hold again and after several minutes he came back and said that the $35.00 was just a service fee and that it was not for the actual subscription. I told him that was total BS and would not pay any additional fees. Also told him if they did not supply the full year service that they would be hearing from my lawyer.

4 weeks later the phone is still working. Total rip-off company trying to get me to fall for their scam.

Reason of review: Pricing issue.

magicJack Cons: Hidden charges, Non disclosed charges.

Location: Saugerties, New York

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