Update by user May 26, 2017
within 2 hrs of posting on your site, a magicjack rep called me and all was fixed by monday
Original review posted by user May 15, 2017
Order Number TS73404315 Order Date 04/28/2017 went to renew my mj. was told on the phone with mj customer support, as it was an original model they could not just renew it, but they would send me a new mj go preprogrammed to my account and canadian number.
the new mj go is programmed for a florida # and the mj site says my account has expired and wants me to pay another subscription.
this is ALREADY PAID FOR, AND NO BODY AT MAGICJACK CUSTOMER SERVICE HAS HELPED RESOLVE THIS. i HAVE ASKED FOR, AND INSIST ON A FULL REFEUND Order Number: TS73404315 LESLIE BEACH PO BOX 593 HAILEYBURY, ON P0J1K0 CA E-MAIL LESBEACH@HOTMAIL.COM Item Description Qty Price Each Total Price Charge Date Canadian Phone Number: (613) 702-1356 1 $10.00 $10.00 04/29/2017 magicJackGO/EasyPay PROMO Money Back Guarantee 1 $35.00 $35.00 04/29/2017 Canadian Shipping & Handling $8.00 04/29/2017 Administration Fee $4.13 04/29/2017 You will be charged: $57.13 04/29/2017
Product or Service Mentioned: Magicjack Home Phone Service.
Reason of review: Damaged or defective.
Monetary Loss: $75.
Preferred solution: Full refund.
Magicjack Pros: Call quality, Easy to use, Quality of product, Affordabilty.
Magicjack Cons: Horrible customer service, Poor customer service.