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A few years back i used the magic jack,i had no issues, i thought why don't more people use this? Clear calls,no charge,etc. So now 3-4 years later i went back to magic jack....I could not get it to connect no matter what i did,they would not pick up the phone but now...
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Review
#1438190 Review #1438190 is a subjective opinion of poster.
Reason of review
Bad quality

Magicjack in Boynton Beach, Florida - Still not settled

1.4
Details
As of December 30th 2018, my problems with MJ are still not resolved. A few return phone call from MJ, always sorry for my problems, but never a real settlement. They can charge your credit card for payment but cannot put a credit on your credit card. What started out as a $50.00 purchase which I was sure was Cdn. Dollars ends up to be over $83.00 Cdn. If I had purchased the MJ in a Canadian Wal Mart it would have been cheaper & a lot less complicated than ordering on line. 45 days & still not satisfied . This adventure is ruining my vacations & I am seriously considering legal action against MJ. Thank you
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Review
#1436673 Review #1436673 is a subjective opinion of poster.
Cons
  • Customer servive
Reason of review
Poor customer service
Loss
$85
Preferred solution
Full refund
Tags
  • Magik Jack customer service

Magicjack in Toronto, Ontario - Very bad technical support and chat Agents

I chatted several times , they say some one will call you but no one calls, they ignore callers. It should be corrected very soon.
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Review
#1433330 Review #1433330 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Magicjack - Scams

To many so called companies are using magic numbers for scamming and seems like company really doesn’t care or even trying to look into. They got into my bank account sending fake check . Bank extends courtesy of 200$! Until check clears then they withdraw check nxt day. Gave your company phone number other day and no response.
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Review
#1421787 Review #1421787 is a subjective opinion of poster.
Reason of review
Poor customer service

Magicjack in Phoenix, Arizona - Terrible Customer Service

My magicjack phone adapter stopped working after the 30 day warranty, customer service is terrible and the only way to get a new adapter is to purchase more service. As I had already purchased two more years of service I don't want to extend longer - Their response was "OK GOOD Sad BY"
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Review
#1420970 Review #1420970 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Customer service
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • VIOP
1.0
Details
N0V. 17 2018 PLACED A PHONE ORDER. NOV.19 2018 RECEIVED E MAIL SAYING THAT THE PACKAGE WAS SHIPPED WITH TRACKING NUMBER WITH DHL. NOV. 28,2018 TRIED TRACKING THE PACKAGE IMPOSSIBLE, CALL DHL RESPONSE THEY HAD NOT YET RECEIVED THE PACKAGE FROM MJ. NOV.29 2018 FINALLY...
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Review
#1411889 Review #1411889 is a subjective opinion of poster.
Cons
  • Service from start
Reason of review
Problem with delivery
I bought Magic Jack at the suggestion of a relative. First, I couldn't use my wireless phones to make calls. I spent an hour online with their tech only to be told that I should borrow a phone from someone whose phone is compatible. Then I cancelled my magic jack...
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Review
#1401077 Review #1401077 is a subjective opinion of poster.
Voicemail to email feature rarely works. If you get a voicemail at all it will disappear from your voicemail box before you can listen. Voicemails are often not sent to email, and simply disappear before you can listen, so you'll never know you had a call. Only some...
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1 comment
Anonymous
#1609599

I am using magic jack plus more then 5 years and never miss any voice message on email. Call logs always their.

Review
#1399101 Review #1399101 is a subjective opinion of poster.
Reason of review
Bad quality

Magicjack in Elgin, Illinois - Phone has been down for two months

1.0
Details
The worst customer service imaginable. Tried there online support numerous times - they only have online chat support. Cumbersome, inefficient, and just awful. Throwing my unit away and going with a real telephone company. Stay away from these jokers. It is nothibg more than an online scam.
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Review
#1398012 Review #1398012 is a subjective opinion of poster.
1.0
Details
I was in the past a life long MagicJack customer for twenty-five years,recently I tried my best to reinstate my magicjack as I seemed to have much problems with communication,English was hard to understand,but the insults were very clear,I was accused of using one of...
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Review
#1390425 Review #1390425 is a subjective opinion of poster.
Cons
  • I did not like their services
  • Poor customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • Services Need To Be Revamped