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1.4
Details
I have been a MagicJack customer for many, many years. Lately I had been having issues hearing on my house phone, so I contacted MagicJack and tried some troubleshooting problems. However, while in the midst of the chats, the representative left me. After numerous...
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Review
#1503216 Review #1503216 is a subjective opinion of poster.
Service
Magicjack Internet Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.5
Details
MagicJack is the worst VOIP provider I have experienced. Their call quality is terrible and calls drops. I also tried it with a 10$ prepaid card for India calling and calls keep dropping and I ended up using whatsapp calling. I used to have comcast service and did a...
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1 comment
Anonymous
#1662745

Very often when making outgoing calls I can not be heard on receiving end. Not to mention the sometimes horrible screeching and static in almost every call.

Yes I did purchase for the affordability, and will not buy more expensive service, as I don't use the phone that much (probably because of the poor quality!), but need it for Dr's, family, etc. Just wish magicJack cared about this issue!

Review
#1474768 Review #1474768 is a subjective opinion of poster.
Pros
  • Low cost
Cons
  • Poor call quality dropped calls bad customer service
Reason of review
Bad quality
Loss
$64
Preferred solution
Full refund

Magicjack review in Lewiston, Maine: Refuses to port our number back to Spectrum

Like so many others have said - lousy phone service, lousy customer service, and NOW...refuse to release our phone number BACK to Spectrum! Have filed complaints with the BBB and the Florida AG.
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Review
#1468135 Review #1468135 is a subjective opinion of poster.
Service
Magicjack Phone Service

Magicjack review: Was working fine

All of a sudden MJ Go started dropping every other word. Any clue what's going on? Unless you pay extra, support is worthless!
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Review
#1440131 Review #1440131 is a subjective opinion of poster.
Service
Magicjack Phone Service
Pros
  • Price and it was working fine
Cons
  • You cant talk to a human unless you are giving them money
  • Customer service
  • No longer working very well
Reason of review
Bad quality
Loss
$40
Preferred solution
get it to work!
Tags
  • phone device
A few years back i used the magic jack,i had no issues, i thought why don't more people use this? Clear calls,no charge,etc. So now 3-4 years later i went back to magic jack....I could not get it to connect no matter what i did,they would not pick up the phone but now...
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Review
#1438190 Review #1438190 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality

Magicjack review in Boynton Beach, Florida: Still not settled

1.4
Details
As of December 30th 2018, my problems with MJ are still not resolved. A few return phone call from MJ, always sorry for my problems, but never a real settlement. They can charge your credit card for payment but cannot put a credit on your credit card. What started out as a $50.00 purchase which I was sure was Cdn. Dollars ends up to be over $83.00 Cdn. If I had purchased the MJ in a Canadian Wal Mart it would have been cheaper & a lot less complicated than ordering on line. 45 days & still not satisfied . This adventure is ruining my vacations & I am seriously considering legal action against MJ. Thank you
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Review
#1436673 Review #1436673 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Customer servive
Reason of review
Poor customer service
Loss
$85
Preferred solution
Full refund
Tags
  • Magik Jack customer service

Magicjack review in Toronto, Ontario: Very bad technical support and chat Agents

I chatted several times , they say some one will call you but no one calls, they ignore callers. It should be corrected very soon.
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Review
#1433330 Review #1433330 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Magicjack review: Scams

To many so called companies are using magic numbers for scamming and seems like company really doesn’t care or even trying to look into. They got into my bank account sending fake check . Bank extends courtesy of 200$! Until check clears then they withdraw check nxt day. Gave your company phone number other day and no response.
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Review
#1421787 Review #1421787 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Poor customer service

Magicjack review in Phoenix, Arizona: Terrible Customer Service

My magicjack phone adapter stopped working after the 30 day warranty, customer service is terrible and the only way to get a new adapter is to purchase more service. As I had already purchased two more years of service I don't want to extend longer - Their response was "OK GOOD Sad BY"
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Review
#1420970 Review #1420970 is a subjective opinion of poster.
Service
Magicjack Phone Service
Pros
  • Cheap
Cons
  • Customer service
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • VIOP
1.0
Details
N0V. 17 2018 PLACED A PHONE ORDER. NOV.19 2018 RECEIVED E MAIL SAYING THAT THE PACKAGE WAS SHIPPED WITH TRACKING NUMBER WITH DHL. NOV. 28,2018 TRIED TRACKING THE PACKAGE IMPOSSIBLE, CALL DHL RESPONSE THEY HAD NOT YET RECEIVED THE PACKAGE FROM MJ. NOV.29 2018 FINALLY...
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Review
#1411889 Review #1411889 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Service from start
Reason of review
Problem with delivery