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Stay away from this fraudulent and non communicative possibly corrupt company | Magicjack review

2.8
Details
Stay away from this fraudulent and non communicative possibly corrupt company - Magicjack review
For the last 3 weeks, I've been receiving reminder emails to renew my magic jack device. I paid for 3 years just about a year ago; and yet, when I go to call them, they won't answer their phones, or claim that I'm the wrong person with my own phone number. They will not return calls, despite what they have instructed their reps to say. It's a rip off, they bill you every year no matter how many years you have signed and paid for in advance.
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Review
#1761593 Review #1761593 is a subjective opinion of poster.
Service
Magicjack Customer Care
Pros
  • Reasonable prices in the past
Cons
  • Technical support or billing support
  • Technical support
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Service system

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Verified Reviewer

Never ever have a technical problem with your magic jack. There is no one there to help you. | Magicjack review

3.0
Details
I recently renewed my magic jack subscription. I have been their customer and for greater than 10 years and depending on the internet connection, this IP phone system works well. The problem is that if you have any technical problems that are out of the ordinary then you are screwed. There is not live person to speak with. Everything is automated either on line or your phone. In a nutshell their customer service is non-existent. And by the way, this has been a complaint for many years; the company does not care by its actions. My advice is find another cost effective service that cares about its customers.
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Review
#1758551 Review #1758551 is a subjective opinion of poster.
Pros
  • Affordabilty
  • Price and it was working fine
Cons
  • No customer service
Reason of review
Poor customer service
Loss
$365
Preferred solution
Call me and help me fix the problem.
2.6
Details
I purchased a new MagicJack to replace the one I had for about 2 years. It came in today, and it didn't work. After talking with a person and then Texting in a "Chat" the problem was discovered- the power adapter that I received in a new package today was defective. I...
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Review
#1344274 Review #1344274 is a subjective opinion of poster.
Service
Magicjack Replacement
Cons
  • To pay for their defective merchandise shipping and handling
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Magicjack Complaints
2.7
Details
As Magicjunk oh, MagicJoke er, I mean Magicjack has been constantly a problem,both with the adapter, a new adapter, new wires, plugged both into PC & direct into AC Adapter ,etc. NOW, the MESSAGE SAYS, "If you can surf the net, then our server is down..." This time it...
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1 comment
Anonymous
#1585400

I agree with this person. Andrea Fox was not helpful

Review
#1320195 Review #1320195 is a subjective opinion of poster.
Cons
  • Andrea fox was extremely unprofessional and downright rude
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
2.5
Details
The interface dial pad with contacts and features does not work. There is a problem with the script for the launcher, so the pad comes up and immediately is covered with a message to connect the magicjack, It is connected and works fine. I was on with customer service...
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Review
#1289119 Review #1289119 is a subjective opinion of poster.
Service
Magicjack Technical Support
Pros
  • Concept
  • Cost and value
  • Easy to use
Cons
  • It help
  • Replacement or refund policies
Reason of review
Poor customer service
Loss
$45
Preferred solution
Deliver product or service ordered
Tags
  • Magik Jack customer service
3.3
Details
I have an old Magicjack account and i only use the mobile app as i do not need and will not use the USB device. For some reason Apple store did not charge my account for the renew and my plan got cancel by Magicjack because it is an old version they say, now in order...
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Review
#1277962 Review #1277962 is a subjective opinion of poster.
Product
Magicjack Magicapp Mobile Application
Pros
  • Software
Cons
  • Poor customer service
  • Cancelation policy not explicit
Reason of review
Order processing issue
Preferred solution
Reinstate my old service
Tags
  • Rip Off
  • Mobile App
  • Old Clients
  • Not Informative

Thief | Magicjack review

3.0
Details
Aoril the 7th i was on the site paying a bill.and my card was hit by someone that call themselves Sports Voo..im pissed...
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Review
#1231422 Review #1231422 is a subjective opinion of poster.
Reason of review
Problems with payment
3.1
Details
Last Sunday, I lost magicjack phone service following a power outage. I've been in their queue for two nights over an hour last eve and well over two hours tonight. The following is a copy of my conversation with their assistant Hello, I used “magicJack live” help...
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1 comment
Anonymous
#1585233

Have the same problem power outage replace equipment magicJack will not reconnect have done extensive reconnect have not gone as far as you have I think the problem solve the issue is to go buy a new one.

Review
#1161630 Review #1161630 is a subjective opinion of poster.
Service
Magicjack Technical Support
Cons
  • Solution is to buy another
  • After hours just trying to fix my phone
Reason of review
Poor customer service
Loss
$45
Preferred solution
Let the company propose a solution

Billing Issue; MagicJack says my money was refunded but not reflected on my bank statement.

2.9
Details
I received an email stating my subscription expires in 4 months. I purchased MagicJack Go and got one year free then I received a call from someone when I had technical support problems and paid for an additional five years. I spoke with a Maria earlier and she stated she saw where my money was refunded which is not so. I went all the way back through all my statements online from March to today's date (Dec. 19th) to no avail. I asked Maria for an account number so I can check where she saw this information and she stated I would have to access my account online; however; when I put the telephone number in assigned by MagicJack because I was told I couldn't keep the same number I had in Kansas City, MO for whatever reason. I did check that number and it appears online under 816-523-4151. Maria stated her supervisor said for me to call Billing Dept. and every time I call time I can't get through. This is the worse mess I have encountered in a long time. I am still needing someone to address this concern.
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Review
#1151868 Review #1151868 is a subjective opinion of poster.
Service
Magicjack 5 Year Phone Plan
Pros
  • Value for the money and special offers and discounts
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • Magicjack Complaints

Contact Magicjack Customer Service

Website:
Mailing Address:
931 Village Blvd – Ste 905 Box No. 386
West Palm Beach, Florida 33409
United States
Phone:
(800) 624-4252
All Magicjack Contacts

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Latest Question

Magicjack Questions
2.6
Details
I don't use magicjack much but pay them for the year. Recently had to pay them for a plan even though I already bough the number, otherwise my calls would only appear as some random number instead of my paid for number. After paying, it still does not work. The...
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Review
#1054627 Review #1054627 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Poor customer service
Loss
$15
Preferred solution
I'd like to not have these problems with your app