magic jack jack phone service customer service number customer money phone number calls
1.9
Details
Today I want to talk about how Magic Jack app and the wifi phone phone service that I paid 3 years a head of time was very disappointing. I am a teen student and do not have a cell phone provider because I do not have that kind of money to spend it on or my parents. As...
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Review
#1687250 Review #1687250 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$25
Preferred solution
Price reduction
2.4
Details
May 2019 I renewed my service. I considered getting a new device since I bought my device in 2014. The site offered update of firmware, so I did that and just renewed the service. AS it turns out I should have gotten a newer, better device but nothing on the site...
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Review
#1585991 Review #1585991 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Pricing issue
1.5
Details
MagicJack is the worst VOIP provider I have experienced. Their call quality is terrible and calls drops. I also tried it with a 10$ prepaid card for India calling and calls keep dropping and I ended up using whatsapp calling. I used to have comcast service and did a...
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1 comment
Anonymous
#1662745

Very often when making outgoing calls I can not be heard on receiving end. Not to mention the sometimes horrible screeching and static in almost every call.

Yes I did purchase for the affordability, and will not buy more expensive service, as I don't use the phone that much (probably because of the poor quality!), but need it for Dr's, family, etc. Just wish magicJack cared about this issue!

Review
#1474768 Review #1474768 is a subjective opinion of poster.
Pros
  • Low cost
Cons
  • Poor call quality dropped calls bad customer service
Reason of review
Bad quality
Loss
$64
Preferred solution
Full refund
2.0
Details
2 weeks ago my magicjack stopped working. Contacted customer support, they blamed my ISP, then my modem, them my modem manufacturer. They were unwilling to admit the unit was faulty and wanted me to purchase another unit. I find this to be very, very poor customer...
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Review
#1294690 Review #1294690 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Damaged or defective
Loss
$55
Preferred solution
A replacement unit at no charge to me.
1.8
Details
Magically will Jack you around - Magicjack review
For 8 months the MagicJack device worked fine and then suddenly didn’t. The phone said “no line”. Customer service is available through “chat” but be ready to wait over an hour to “chat” with someone. I was told of a list of things to do in order to test it and the...
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Review
#1287298 Review #1287298 is a subjective opinion of poster.
Service
Magicjack Technical Support
Reason of review
Poor customer service
2.3
Details
My MagicJack Go stopped working in June 2018. It was about 2 years old. I called customer support and was told to buy a new one. I asked about a replacement and was told the year warranty was over but I could order a replacement from their website. I had to search for...
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1 comment
Anonymous
#1590506

Had similar experience but one better. My magicJack *** out exactly 1 year to the date of purchase and they told me that they would not replace it free and had to pay the discounted price for replacement.

MagicJack is a ripoff. Horrendous customer service. They couldn't care less. My advice stay as far away from magicJack as possible.

There is a reason their name begins with Magic. Totally nothing but slight of hand with this company.

Review
#1284681 Review #1284681 is a subjective opinion of poster.
Cons
  • Admin fee added to price and no year of service for replacement
Reason of review
Not as described/ advertised
Loss
$35
Preferred solution
Provide an additional year of service.
Tags
  • Magicjack Replacement Ripoff
1.6
Details
I had about $80 of credit for calls and Magicjack told me that the funds were eliminated because they were only good for a limited time. They had not told me about this clever scheme and in essence stole this money from me. They must have a death wish because I will...
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Review
#1164015 Review #1164015 is a subjective opinion of poster.
Product
Magicjack Account
Cons
  • Ethics
  • Ethics and treatment of customers also the theft of my money
Reason of review
Problems with payment

One way sound | Magicjack review

1.6
Details
When I call from magic jack they can’t hear me and when they call me at my Magicjack then I can’t hear When I joined the technical support queue it said I am number 54 and when my turn came after almost one hour 15 minutes it said technical support is not available - that is fraud customer setvucr afaqpatel@yahoo.com
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Review
#1146452 Review #1146452 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality
1.9
Details
MagicJack charged my "renew" without consent nor auto-renewal !!!!

Update by user Nov 25, 2017

I took the AUTO RENEW option out several years ago, but they still applied it as Auto and charged credit card without my consent. On top of that they used a Credit Card not on file with them which I used as a one-time payment a year ago or more, not leaving it on file...

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2 comments
Anonymous
#1395791

not sure if you can see it as the picture is slightly blurry but I can read it well all the same.

it CLEARLY states AUTO renewal on the policy paper you snapped a picture of stating it was started in 2014! so you had 3 years of it auto renewing and only just NOW noticed?

when will people take responsibility for their own inability to R E A D T H E P A P E R!!!

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Review
#1136785 Review #1136785 is a subjective opinion of poster.
Product
Magicjack Account
Cons
  • Renewal strategy is a scam
  • Scam renewal
Reason of review
Problems with payment

Contact Magicjack Customer Service

Website:
Mailing Address:
931 Village Blvd – Ste 905 Box No. 386
West Palm Beach, Florida 33409
United States
Phone:
(800) 624-4252
All Magicjack Contacts

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Latest Question

Magicjack Questions
2.1
Details
Setup easy and seemed to work ok. Few issues and dealing with their support was brutal but I gave chance. Wife hated from get go so when wife's annoyed...I'm annoyed. Then started being worse so had to become IT specialist and configure router to see if port forwarding...
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2 comments
Anonymous
#1383477

Your complaint has fallen upon another set of deaf ears.

You failed to brief silly ignorant folks like myself who are not familiar with the product with which you are dissatisfied about the purpose of the item, the cost, or any other useful facts.

And WTF is Ooma ?

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Review
#1120148 Review #1120148 is a subjective opinion of poster.
Service
Magicjack Technical Support
Reason of review
Poor customer service