magic jack jack phone service customer service number customer money phone number calls
1.3
Details
Transcript from MJ. DO NOT USE THIS COMPANY!! They charged me to port my number back AND I prepaid until 2019 and they would not let me use that prepay for another phone line. Please wait for a site operator to respond. You are now chatting with 'Jay' Your Issue ID...
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12 comments
Anonymous
#1741853

Just as I thought, MJ Business sucks. All your comments have confirmed my suspicions...

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Review
#697252 Review #697252 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Tags
  • Magic Jack Charges
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Stay away from this fraudulent and non communicative possibly corrupt company | Magicjack review

2.8
Details
Stay away from this fraudulent and non communicative possibly corrupt company - Magicjack review
For the last 3 weeks, I've been receiving reminder emails to renew my magic jack device. I paid for 3 years just about a year ago; and yet, when I go to call them, they won't answer their phones, or claim that I'm the wrong person with my own phone number. They will not return calls, despite what they have instructed their reps to say. It's a rip off, they bill you every year no matter how many years you have signed and paid for in advance.
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Review
#1761593 Review #1761593 is a subjective opinion of poster.
Service
Magicjack Customer Care
Pros
  • Reasonable prices in the past
Cons
  • Technical support or billing support
  • Technical support
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Service system

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

1.0
Details
Buy only if you like being scammed - Magicjack review
I bought one (1) new device at Magicjack's website on Oct. 15, 2019 and paid with my debit card; the agreed price was $67.21 including one year service, shipping and handling fee, admin fee and sales tax. I received the USB dongle one week later and activated the...
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Review
#1762734 Review #1762734 is a subjective opinion of poster.
Service
Magicjack Customer Care
Pros
  • Concept
  • Reasonable prices in the past
Cons
  • Billing practices
Reason of review
Problems with payment
Loss
$79
Preferred solution
Let the company propose a solution
Tags
  • magic jack double billing
  • Magicjack Complaints

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never ever have a technical problem with your magic jack. There is no one there to help you. | Magicjack review

3.0
Details
I recently renewed my magic jack subscription. I have been their customer and for greater than 10 years and depending on the internet connection, this IP phone system works well. The problem is that if you have any technical problems that are out of the ordinary then you are screwed. There is not live person to speak with. Everything is automated either on line or your phone. In a nutshell their customer service is non-existent. And by the way, this has been a complaint for many years; the company does not care by its actions. My advice is find another cost effective service that cares about its customers.
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Review
#1758551 Review #1758551 is a subjective opinion of poster.
Pros
  • Affordabilty
  • Price and it was working fine
Cons
  • No customer service
Reason of review
Poor customer service
Loss
$365
Preferred solution
Call me and help me fix the problem.
1.0
Details

Update by user Dec 14, 2019

Supposedly I'm being expedited the equipment.

Original review posted by user Dec 13, 2019

Magic Jack has no customer service. I placed an order Dec. 2 and got a notification that the order had shipped Dec. 3. There were no updates as to the status of the order, so I finally started calling on Dec. 10th. All I got...
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2 comments
Anonymous
#1791087

I re upped using my old phone number and it worked for a few months, then it didnt work I called the tech folks and was on the phone for 2 hours while they tried to figure out the glitch they never di I ASKED FOR A FUNCTIONING DEVICE and they said they couldnt so I got ripped off for$39. I would love to talk to one of the MJ customer service people face to face if you get my drift.

DONT USE RIPOFFF MAGIC JACK!!!!!! Thieves Ripoffs!!!!!!

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Review
#1731312 Review #1731312 is a subjective opinion of poster.
Service
Magicjack Phone Service
Pros
  • Value for the money and special offers and discounts
Cons
  • Product never shipped and gave me the runaround
  • Product not shipped
Reason of review
Order processing issue
Loss
$44
Preferred solution
Full refund
Tags
  • Magicjack Complaints

Tried and tried and tried to get service...... | Magicjack review

1.0
Details
I still have no idea whether or not I have completed an order?!?! I have been working on this site which is extremely counterintuitive, for several days. I finally got it to take my information and then it said my acct was not accepted!!!! HELP!!!
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Review
#1750134 Review #1750134 is a subjective opinion of poster.
Service
Magicjack Internet Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
Tags
  • phone device
1.9
Details
Today I want to talk about how Magic Jack app and the wifi phone phone service that I paid 3 years a head of time was very disappointing. I am a teen student and do not have a cell phone provider because I do not have that kind of money to spend it on or my parents. As...
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Review
#1687250 Review #1687250 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$25
Preferred solution
Price reduction
1.2
Details

Update by user Oct 08, 2019

This case was Not Resolved.

Original review posted by user Oct 08, 2019

I am a new customer of Magic Jack, I received my new device on September 6, 2019, but I did not activate the service until September 16, because my then service from Basic Talk would be up in September 21. I received a new number and the...
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Review
#1674681 Review #1674681 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Pay for shipping defective item
  • Customer service is horrible
  • Replacement or refund policies
Reason of review
Access/ activation issues
Loss
$59
Preferred solution
Full refund
Tags
  • Services Need To Be Revamped

DONT GET MAGIC JACK | Magicjack review

you all are not answering the phone. i am pissed off. i purchased pre paid credit and its saying i have no international credit. I NEED HELP PLEASE
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Review
#1756235 Review #1756235 is a subjective opinion of poster.
Cons
  • Run-around
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution

Contact Magicjack Customer Service

Website:
Mailing Address:
931 Village Blvd – Ste 905 Box No. 386
West Palm Beach, Florida 33409
United States
Phone:
(800) 624-4252
All Magicjack Contacts

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Latest Question

Magicjack Questions

No help!!! | Magicjack review

1.0
Details
Trying to get help is a day long pordeal. First time I waited 18 minutes for live chat. then spent 30 minutes live chat. No help at all I hung up. desperate I tried several days later. 35 minute wait. I didn't bother and hung up.
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Review
#1622344 Review #1622344 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Terrible customwer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution