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Transcript from MJ. DO NOT USE THIS COMPANY!! They charged me to port my number back AND I prepaid until 2019 and they would not let me use that prepay for another phone line. Please wait for a site operator to respond. You are now chatting with 'Jay' Your Issue ID...
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Anonymous
Anonymous

It's written right in their regulations that there's a fee. I think just people don't like to read other company's rules. You never know what's behind things. I am an owner of...

Anonymous
Anonymous

I to have been trying for 14 days to have them port out my number, I have paid them $37.53 to have the number active so they can port is what I was told... BEWARE BEWARE!!!!!!

1.3
#697252
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Magicjack - Magically will Jack you around
For 8 months the MagicJack device worked fine and then suddenly didn’t. The phone said “no line”. Customer service is available through “chat” but be ready to wait over an hour to “chat” with someone. I was told of a list of things to do in order to test it and the...
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1.8
#1287298
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So, land lines are fairly useless except for the Solicitous Tribes allowed to harass us at all hours by our "leaders". Loved the BLOCK CALL feature; from which we were able to figure out just how often those rude rascals run am-mock. Got "magic jack ""PLUS"" (...
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1.4
I liked
  • Silence was golden
I didn't like
  • Run-around
#1295439
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Both a relative and me purchased MagicJack without reading the reviews unfortunately thinking it was a good deal. It turned out to be nothing but frustration for us both. The service is very spotty, their software is dysfunctional and antiquated (they do not even...
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1.4
I didn't like
  • Terrible customer service
  • Unfair and deceptive billing practices
#1280487
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I have an old Magicjack account and i only use the mobile app as i do not need and will not use the USB device. For some reason Apple store did not charge my account for the renew and my plan got cancel by Magicjack because it is an old version they say, now in order...
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3.3
I liked
  • Software
I didn't like
  • Poor customer service
  • Cancelation policy not explicit
#1277962
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2 weeks ago my magicjack stopped working. Contacted customer support, they blamed my ISP, then my modem, them my modem manufacturer. They were unwilling to admit the unit was faulty and wanted me to purchase another unit. I find this to be very, very poor customer...
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2.0
#1294690
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My MagicJack Go stopped working in June 2018. It was about 2 years old. I called customer support and was told to buy a new one. I asked about a replacement and was told the year warranty was over but I could order a replacement from their website. I had to search for...
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2.3
I didn't like
  • Admin fee added to price and no year of service for replacement
#1284681
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The interface dial pad with contacts and features does not work. There is a problem with the script for the launcher, so the pad comes up and immediately is covered with a message to connect the magicjack, It is connected and works fine. I was on with customer service...
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2.5
I liked
  • Cost and value
  • Concept
  • Easy to use
I didn't like
  • It help
  • Replacement or refund policies
#1289119
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5/21/2018 I have been with Magic jack five years. They have played games before. They have called in the middle of the year and tried to make me renew when I bought FIVE YEARS SERVICE. If your credit card expires and it is time to renew, they cut service, and you do...
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Anonymous
Mike

I actually just purchased the concierge service so I could have the privilege of speaking with someone.Waste of money. I called 3 times, waited for about 10 minutes with hold ...

Anonymous
Mike

I actually just purchased the concierge service so I could have the privilege of speaking with someone.Waste of money. I called 3 times, waited for about 10 minutes with hold ...

#1260870
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Contact Magicjack

Mailing Address:
PO BOX 6785
West Palm Beach, Florida 33405
United States
Phone:
(800) 624-4252
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Magicjack - NON STOP CALLS!

The fictitious calls DONT STOP! Several a day!!!!!
#1288480
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