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Transcript from MJ. DO NOT USE THIS COMPANY!! They charged me to port my number back AND I prepaid until 2019 and they would not let me use that prepay for another phone line. Please wait for a site operator to respond. You are now chatting with 'Jay' Your Issue ID...
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Anonymous
Anonymous

It's written right in their regulations that there's a fee. I think just people don't like to read other company's rules. You never know what's behind things. I am an owner of...

Anonymous
Anonymous

I to have been trying for 14 days to have them port out my number, I have paid them $37.53 to have the number active so they can port is what I was told... BEWARE BEWARE!!!!!!

1.3
#697252
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Magicjack - Magically will Jack you around
For 8 months the MagicJack device worked fine and then suddenly didn’t. The phone said “no line”. Customer service is available through “chat” but be ready to wait over an hour to “chat” with someone. I was told of a list of things to do in order to test it and the...
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1.8
#1287298
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So, land lines are fairly useless except for the Solicitous Tribes allowed to harass us at all hours by our "leaders". Loved the BLOCK CALL feature; from which we were able to figure out just how often those rude rascals run am-mock. Got "magic jack ""PLUS"" (...
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1.4
I liked
  • Silence was golden
I didn't like
  • Run-around
#1295439
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As Magicjunk oh, MagicJoke er, I mean Magicjack has been constantly a problem,both with the adapter, a new adapter, new wires, plugged both into PC & direct into AC Adapter ,etc. NOW, the MESSAGE SAYS, "If you can surf the net, then our server is down..." This time it...
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2.7
I didn't like
  • Andrea fox was extremely unprofessional and downright rude
#1320195
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I purchased a new MagicJack to replace the one I had for about 2 years. It came in today, and it didn't work. After talking with a person and then Texting in a "Chat" the problem was discovered- the power adapter that I received in a new package today was defective. I...
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2.6
I didn't like
  • To pay for their defective merchandise shipping and handling
#1344274
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I have been a Magic Jack customer for only one month and so far my phone service has stopped working 4 times. When it happens no calls come in, and I can’t call out. The first time, I unplugged and rebooted the device and it came back up. After that, when it failed...
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#1323629
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The first few years, the customer service was OK but now it is the worst. My MJ quit working - I kept getting error messages that did not specify any particular error. Customer service was horrible. I could get no support. The chat people would not respond. The phone...
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#1351860
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Both a relative and me purchased MagicJack without reading the reviews unfortunately thinking it was a good deal. It turned out to be nothing but frustration for us both. The service is very spotty, their software is dysfunctional and antiquated (they do not even...
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1.4
I didn't like
  • Terrible customer service
  • Unfair and deceptive billing practices
#1280487
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I have an old Magicjack account and i only use the mobile app as i do not need and will not use the USB device. For some reason Apple store did not charge my account for the renew and my plan got cancel by Magicjack because it is an old version they say, now in order...
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3.3
I liked
  • Software
I didn't like
  • Poor customer service
  • Cancelation policy not explicit
#1277962
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I ported my Canadian number to magic jack it works fine for 1 month. But suddenly it got disconnected now I try to contact magic jack ..first it's very hard to contact customer support... Support say the number was never ported to magic jack. I don't know how it works...
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1.4
#1357354
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