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1.0
Details
Buy only if you like being scammed - Magicjack review
I bought one (1) new device at Magicjack's website on Oct. 15, 2019 and paid with my debit card; the agreed price was $67.21 including one year service, shipping and handling fee, admin fee and sales tax. I received the USB dongle one week later and activated the...
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Review
#1762734 Review #1762734 is a subjective opinion of poster.
Service
Magicjack Customer Care
Pros
  • Concept
  • Reasonable prices in the past
Cons
  • Billing practices
Reason of review
Problems with payment
Loss
$79
Preferred solution
Let the company propose a solution
Tags
  • magic jack double billing
  • Magicjack Complaints
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Stay away from this fraudulent and non communicative possibly corrupt company | Magicjack review

2.8
Details
Stay away from this fraudulent and non communicative possibly corrupt company - Magicjack review
For the last 3 weeks, I've been receiving reminder emails to renew my magic jack device. I paid for 3 years just about a year ago; and yet, when I go to call them, they won't answer their phones, or claim that I'm the wrong person with my own phone number. They will not return calls, despite what they have instructed their reps to say. It's a rip off, they bill you every year no matter how many years you have signed and paid for in advance.
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Review
#1761593 Review #1761593 is a subjective opinion of poster.
Service
Magicjack Customer Care
Pros
  • Reasonable prices in the past
Cons
  • Technical support or billing support
  • Technical support
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Service system
1.8
Details
Magically will Jack you around - Magicjack review
For 8 months the MagicJack device worked fine and then suddenly didn’t. The phone said “no line”. Customer service is available through “chat” but be ready to wait over an hour to “chat” with someone. I was told of a list of things to do in order to test it and the...
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Review
#1287298 Review #1287298 is a subjective opinion of poster.
Service
Magicjack Technical Support
Reason of review
Poor customer service
1.9
Details
MagicJack charged my "renew" without consent nor auto-renewal !!!!

Update by user Nov 25, 2017

I took the AUTO RENEW option out several years ago, but they still applied it as Auto and charged credit card without my consent. On top of that they used a Credit Card not on file with them which I used as a one-time payment a year ago or more, not leaving it on file...

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2 comments
Anonymous
#1395791

not sure if you can see it as the picture is slightly blurry but I can read it well all the same.

it CLEARLY states AUTO renewal on the policy paper you snapped a picture of stating it was started in 2014! so you had 3 years of it auto renewing and only just NOW noticed?

when will people take responsibility for their own inability to R E A D T H E P A P E R!!!

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Review
#1136785 Review #1136785 is a subjective opinion of poster.
Product
Magicjack Account
Cons
  • Renewal strategy is a scam
  • Scam renewal
Reason of review
Problems with payment

Magickjack quit working | Magicjack review

Magickjack quit working - Magicjack review
magic jack quit working and they can not fix it. called many tines and they had me on the phone for 1 hour . they could not fix it. so i went out and bought a new magick jack and re up my account and tried it again they took my money and I still do not have service. what can I do trying to get a phone number is very hard.so here I am trying to use a hundred words to explain why I don't have magic jack. magic jack was a good thing but they got so big they don"t care any more they just take you money .
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Review
#979506 Review #979506 is a subjective opinion of poster.
Service
Magicjack Home Phone Service
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
2.9
Details
MagicjackGo can not be replaced with MagicjackGo
Customer service have no valid explanation of why a MagicjackGo can not be replaced with MagicjackGo, they insist to replace with MagicjackExpress. I asked what if the new device (MJExpress) gets bad that how it should be replaced, and answer was with MJGo. Go figure...
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Review
#902172 Review #902172 is a subjective opinion of poster.
Service
Magicjack Technical Support
Pros
  • Cheap
Cons
  • No refund policy
  • Live chat
  • Any dealings with them
Reason of review
poor business practice.
Preferred solution
Let the company propose a solution
Tags
  • Replacement Device

Collection Calls Review

Simple Review #1422038864 - Magicjack review
Simple Review #1422038864 - Magicjack review
Simple Review #1422038864 - Magicjack review
Prank calls from multiple Magic jack owners, threatening legal lawsuits, arrest warrents for IRS Faud and demanding money. SOMEONE SUE MAGIC JACK!
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Review
#585917 Review #585917 is a subjective opinion of poster.
Reason of review
Poor customer service
Magic Jack, Green Dot, & Vanilla Network KNOWINGLY sells to Indian Scammers - Magicjack review
Magic Jack, Green Dot, & Vanilla Network KNOWINGLY sells to Indian Scammers - Magicjack review
Magic Jack, Green Dot, & Vanilla Network KNOWINGLY sells to Indian Scammers - Magicjack review
Magic Jack, Green Dot, & Vanilla Network KNOWINGLY sells to Indian Scammers - Magicjack review
Magic Jack, Green Dot, & Vanilla Network KNOWINGLY sells to Indian Scammers - Magicjack review
Magic Jack, Green Dot, & Vanilla Network KNOWINGLY sells to Indian Scammers - Magicjack review

Update by user Dec 04, 2014

Still no resolution

Update by user Nov 06, 2014

No resolution to this scam

Original review posted by user Oct 07, 2014

Magic Jack is knowingly selling tens of thousands devices to the Indian Payday Loan scammers. These scammers, using the guise of the US Government, Advance America, Cash Advance USA, Green Payday Loans, GE Finance, and...
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1 comment
Anonymous
#897897

This comment is very true, I have been trying to reach Magic Jack they scammed me out of $348, and I have been trying to reach them for days and now all I get are hang ups. DON'T USE MAGIC JACK!!!!!!

Review
#543651 Review #543651 is a subjective opinion of poster.
Reason of review
scammed
Loss
$6000
Preferred solution
Full refund
Tried to make a "FREE" long distance call to USA but had to pay. - Magicjack review
Very unhappy about this. I tried to call a US number to a company that I sometimes deal with. I have called them many times before to order items when I had Vonage with no problem. Magicjack would not make the call and wanted me to PAY for long distance. That's...
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1 comment
Anonymous
#767464

:( :( :( Wow, I just saw you complaint minutes ago. I just got off the chat with them over the same thing.

It's ***. You're right, it has to be false advertising. HUGE letters on signs everywhere say FREE long distance. I can't even call my uncle in the states.

he has a freakin normal number. Why do I have to pay to call him. Why the *** do I have to pay at all :( :( .

Really angry. It says FREE

Review
#468253 Review #468253 is a subjective opinion of poster.
Loss
$10
Tags
  • magicjack cost hidden

Contact Magicjack Customer Service

Website:
Mailing Address:
931 Village Blvd – Ste 905 Box No. 386
West Palm Beach, Florida 33409
United States
Phone:
(800) 624-4252
All Magicjack Contacts

Magicjack Products and Services Reviews

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Latest Question

Magicjack Questions
I'VE RENEWED MY DEVICE, MY PHONE NUMBER, AND I STILL CAN'T MAKE A SIMPLE CALL ! - Magicjack review
I have bought Magik Jack Plus, three years ago + a Canadian phone number. The second year (last year), I have renewed my MJP device, but not my phone number... Because I didn't use it at that time and I didn't care if I had to change number later. This year after...
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2 comments
Verneda
#923320

Okay let me try this again.

Have you tried going to the Magic Jack site, then go to bottom of the page and find Support FAQ click on it, once there in search tab type (Magic Jack Upgrade) click. Find the one that states (Upgrade Magic Jack Firmware) and install.

I had a problem like your and talking to their Tech. Support didn't help. They had not clue. So I looked around the FAQ page for awhile found that they had a new interface firmware upgrade.

If you are techie this easy to understand, but for novices computer user. Novice wouldn't understand and shouldn't be expect to understand, that the old interface won't work with the new firmware interface, because they are two different codes.

So they can't read each other.

Magic Jack at least needs to train their Tech. Support teach better at trouble shooting.

I do hope this is helpful to you.

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Featured
Review
#463123 Review #463123 is a subjective opinion of poster.
Service
Magicjack Customer Care
Loss
$100
Tags
  • Magik Jack
  • phone device
  • Magik Jack Plus
  • Magik Jack policies
  • Magik Jack customer service