Magicjack Reviews

Show reviews that mention
magic jack jack service phone customer service number customer money phone number calls
Filter review
Most helpful review
Transcript from MJ. DO NOT USE THIS COMPANY!! They charged me to port my number back AND I prepaid until 2019 and they would not let me use that prepay for another phone line. Please wait for a site operator to respond. You are now chatting with 'Jay' Your Issue ID...
View full review
View full review
13 comments
#1946274

I bought this majic jack and had no problems at all. They ported the number from the cable company, and it works just fine. Not sure where all the negitive comments come from, MJ saved me 60 bucks a month vs my cable phone, I love the thing.

View more comments
ID
#697252 Review #697252 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

I need my pin number

Dont buy Magic jack dont deal with them it is the worst item I have ever had in my life. Very frustrating
View full review
ID
#2977520 Review #2977520 is a subjective opinion of poster.
Location
Encino, California

Receiving to many ROBO Calls

No reply from Magic Jack. Tried to block calls myself, it blocked all calls and sent them to voicemail.

User's recommendation: Poor communication from Magic Jack. No number to contact a representative to help you.

View full review
ID
#2967366 Review #2967366 is a subjective opinion of poster.
Location
Ashburn, Virginia

Their tech is no help at all

Majickjack needs to be regulated majicjack after 5 attempts to resolve a majicjack made problem two and half hours of wasted time they make unreasonable demands like the credit card number i used over 10 yrs ago when I first bought their majicjack

User's recommendation: try some other voip services.

View full review
ID
#2963463 Review #2963463 is a subjective opinion of poster.
Location
Lake Worth, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancelled tele number

I have auto-renew and they still cancelled. I lost my email I used when I bought MJ. I cannot get into my account and I cannot contact MK. I cannot phone them they do not answer my emails. They have instructions but, impossible to follow. tele; 705980**** email: j.w.b.cameron666@***.com
View full review
ID
#2959306 Review #2959306 is a subjective opinion of poster.
Pros
  • Capable to call home from abroad
  • Being able to stay in contact with friends and family
Cons
  • All the sevice including customer service
  • Hard to deal with
  • Poor service
Preferred solution
Let the company propose a solution
New Reviewer

Cancel my majicjack

No body answer the phone and I go many times on websites, I cant do that , I need some one to call me to cancel my majicjack and refund my money
View full review
ID
#2922764 Review #2922764 is a subjective opinion of poster.
Loss
$45
Preferred solution
Full refund

Over pay

Hello my name is Isabel Castillo and my Accountid: 5124****, the reason for this email is because at 30th July I made the annual payment of the service, but I made a mistake because I made the payment tiwice and I called the bank to notify the payments I made by mistake, but I see that they could not help me with that so I need you to help me not to charge me again the service because I already pay it at July and you will also owe me to return $ 45.53 is the money that is loaded on my credit card in the payment at 1st October. Thank you for help me.
View full review
ID
#2922542 Review #2922542 is a subjective opinion of poster.
Location
Guayaquil, Provincia Del Guayas

Credit my payment for device Magicjack Go

I just renewed Magicjack Go by mistake, I truely do not need two devices. It is a very old device. Do I need to return this old device to get my refund? Please advice. I am looking forward to hearing from you. Sincerely Yours JaLo Wong
View full review
ID
#2900206 Review #2900206 is a subjective opinion of poster.
Location
Hacienda Heights, California
New Reviewer

NOT WORKING & BAD CUSTOMER SERVICE!

Constant issues with no resolve. Once they sell you their service, that's the end of any customer support. I've used Magic Jack for 10 years, and when my contract is up, I won't renew it.

User's recommendation: NO! Are willing to put up with chronice issues and no customer support? That's what you get with this company!

View full review
ID
#2848842 Review #2848842 is a subjective opinion of poster.
Pros
  • Cheap phone service when it works
Cons
  • No dial tone
  • Updates are complicated and getting help is nearly impossible
  • Dropping calls
Preferred solution
Service that works!

Phone service

My phone was working well for a day or 2 . Now I can`t get a dial tone . It say`s error 401. I`m not good at chatting . Would rather speak with someone . All of the lights are on the Magic jack plug . My internet is working fine . Please help me. Thanks Ruby
View full review
ID
#2825167 Review #2825167 is a subjective opinion of poster.
Location
Winnfield, Louisiana

Magic jack was out of order .

I do have it working now . I am so thankful for that. I needed a new MagicJack plug. Now if I can just get my email sent to the new address I gave them I will be happy . I will try to contact them again . I told them I wanted to receive my email at ann46r@***.com. So far it is still coming to the old email and I don`t use that one anymore. Thanks Ruby

User's recommendation: I love my magic jack. Would recommend it to anyone.

View full review
ID
#2819811 Review #2819811 is a subjective opinion of poster.
Location
Winnfield, Louisiana
New Reviewer

Buenos días mi nombre es Robert Barker ayer Renove mi línea de Magic Jack y todavía no tengo servicio cuanto tiempo debo de esperar para poder hacer llamadas

Buenos días mi nombre es Robert Barkker, ayer Renove mi línea de Magic Jack y todavía no tengo servicio
View full review
ID
#2811936 Review #2811936 is a subjective opinion of poster.

It is impossible to get them on the phone .I am not good at chatting.

I have had Magic jack phone for probably 15 years. I have not had service for 6 months or more . Cannot get them on the phone. I have sent them my new email address . They will not call me or email me . I gave them my cell phone number . Just renewed it for 5 years and thought that would get them to talk to me on the phone but can`t seem to get them . I am so aggravated !! Thanks Ruby

User's recommendation: Not very good service lately !

View full review
ID
#2797041 Review #2797041 is a subjective opinion of poster.
Location
Winnfield, Louisiana

Your daily reminder that my subscription is about to expire

I renewed early last year. My "New" subscription started the day I renewed, and not the day my previous subscription was expiring. This is why I wait to the last minute for my renewal and your daily reminder is "a pain in the ..." I am S. Homsy at MagicJack telephone number 514-900 **** Please confirm reception of this message. I am S. Homsy at 514 900to
View full review
ID
#2760065 Review #2760065 is a subjective opinion of poster.
Location
Montreal, Quebec
New Reviewer

Horrible Customer Service/Technical Support

Service stopped working 3 months ago. Attempts to contact technical support were useless as no one answers the hone numbers provided nor does their "live chat" option actually provide a "live" person to chat with just a virtual assistant who directs you back to the phone numbers or their web page which is not supported. I have been attempting to cancel my service and calls and web page is useless. not D

User's recommendation: Do not use them if you desire or need any customer support.

View full review
ID
#2728940 Review #2728940 is a subjective opinion of poster.
Service
Magicjack Phone Service
Pros
  • When it works it is great
Cons
  • Poor or no customer service
Loss
$20
Preferred solution
Apology

Question about International calling.

I bought cash card to make calls to India. Since I couldnt find instructions to make overseas calls, I asked someone to call me or send me the information but I never got a response. I am seriously considering canceling the card and get a refund from my bank.

User's recommendation: Magic Jack customer service sucks. I have had similar experience earlier in the year too.

View full review
ID
#2710303 Review #2710303 is a subjective opinion of poster.
Location
Culver City, California

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article