Kellen Ryo

live person contact number needed to be able to...

live person contact number needed to be able to sign up as an existing magicjack customer..need help renewing
View full review
Resolved
Beebs V

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Magicjack accused me of fraud!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Magicjack accused me of fraud!!
Updated by user Oct 16, 2023

Company fixed the issue and I have been provided with apology. Magicjack said that the companion app was hacked so they cut it off.

I still have their service until 11/25. The company apologized for accusing me of fraud.

Original review Oct 09, 2023
I have had magicjack for a number of years with no problem. About a month ago I started getting a ton of calls saying returning your call even though I never called anyone. I checked my account and my number was gone. I called customer service and they said the line is dead and to email them. I did that and they replied accusing me of section 6 fraud!! Someone must have hacked my account. Now they say since I violated section 6 they won't refund any money. Don't trust them. They will accuse you of fraud and keep your money!!
View full review
Loss:
$50
Pros:
  • Worked good
Cons:
  • Accused of fraud

Preferred solution: Apology

User's recommendation: Do not use this company!

Shirley H Pke

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Their service is worth less than 1 point

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Jan 31, 2024

I have been a MJ subscriber for 8 years and experienced my first problem. My phone had a busy-circuit tone and I was unable to make calls.

I found that the electrical plug that cane with MJ+ was shattered. (I.m a solo resident and I was no where near it). Between sales and tech dept I was on the phone for more than an hour. Sales transferred me to tech to handle the problelm, Although I have 1.5 years if service prepaid, Tech's solution was that Sales should sell me a whole new magic jack plus and/or a new 5 V electrical plug.

(currently I'm using an adapter from my Waterpic).Insidentally, tho the recording says M J will call your back,Tech rep said they dont, Never had.

Magic Jack company doesn't appreciate loyalty. I.m shopping for a new VOIP from an honest company

View full review
Loss:
$10
Pros:
  • Low cost
Cons:
  • Dealing with them on the phone

Preferred solution: A new 5Volt wall power adapter

User's recommendation: Consult Consumer Reports to find a new VOIP service

Christine M Dcm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissatisfied customer.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
MJ will not respond to customer care calls or customer service calls. Says I cant call because of my location.
View full review

Preferred solution: Full refund

User's recommendation: Use what’s app instead.

Gerard L Paa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Telemarketing SCAMS!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
magicJack seems to be the telemarketing SCAMMER product of choice! I was recently the target of the Publisher's Clearing House scam when they called to say I won money and prizes. PCH does not call, EVER! Scammers used SEVERAL numbers to call my house and cell phones. When I tried to call back, it went to voicemail and magicJack was identified as the service being used. I know this is not a magicJack issue but your company should know your products are being used to scam millions of dollars from senior citizens. You may want to consider a public service warning of some type.
View full review
Pros:
  • Cant track numbers back to users
Cons:
  • Used for scams

User's recommendation: Question how products are used by bad actors that you are considering buying and how the company handles that.

Rinaldi E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Pro for renewal 5 years

They had no plan running for 5 years Ill wait for the promotion usually they run these promotions hope it will be soon
View full review
Anonymous
map-marker Boca Raton, Florida

Could not get help

Want to speak to representative didn't happen. Tried to reset password no code sent. Wether I use phone in Canada or US, people hear echo bad reception
View full review
Lonetta Ysa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Compton, California

To activate my magicjack paid already

I had Magic Jack when that expired I bought a device and renewed service through Amazon. Now it won't connect and I can't reach a live person. Don't buy magic Jack.
View full review
Larry C Xtk
map-marker Trenton, Tennessee

I renewed account you got your money and now you’re saying I need to change name on account

Your sarcasm I need to change name on account my husband past away 3 years ago I have never had a problem like this before send my money back to my account and I will not renew
View full review
Larry C Xtk

To activate my magicjack paid already

I paid 2/2/24 my bill yo have your money but I dont have service you say I havent paid my bill but I have
View full review
Loss:
$52

Preferred solution: I would like for you to fix problem turn the service on

Ian L Hpa

Renewed and paid still says expired

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I renewed tel# 718616**** payment was successfully processed but service still indicates expired, how can that be?
View full review
Pros:
  • Very easy
Cons:
  • Customer service should be improved
  • Too difficult to get real help

Preferred solution: Service activation

Anonymous
map-marker Huntington Station, New York

I want to cancel my account

My mother dont use the phone and I want to cancel my account because I pay for her but she dont want to use no more
View full review
Marianne M Pfk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have been scammed for over120$

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
magicJack - I have been scammed for over120$
magicJack - I have been scammed for over120$ - Image 2
magicJack - I have been scammed for over120$ - Image 3
I was charged 56.53 for majicjack which I never used because I couldnt receive or make calls. Then I am charged 66$ from justanswer which I never agreed to. I was told it would be 2$ which would be reimbursed. I am reporting this to the better business bureau and to the police. This is a scam and I want my money back!!!
View full review
Loss:
$124
Cons:
  • Scammers

Preferred solution: Full refund

Christine S Nva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to contact by phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
When I try to call an automated number, nothing happens when I press extension number, so cannot even get tech support because I need to press two...nothing happens!!! Live chat tells me to call magic jack for further verification, can't do that cause I need to press an extension which doesn't work!!! Cleaned my browser, and I think it erased everything.
View full review
Pros:
  • Great price
Cons:
  • Access to customer service

Preferred solution: I want my phone issues fixed!

Najai Uph
map-marker Salaberry-De-Valleyfield, Quebec

Billing

I paid my magick jack for 5 years one year ago. I check my credit card week and l see you tale some money in my card. I Wanda know why.
View full review
Jannine Nwh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can't login to my account

I cant login to my account i need to know the reason why because I purchased my number on i need to make a call
View full review
Loss:
$5

Preferred solution: Full refund

User's recommendation: I need to know why I can’t login to my account

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article