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Most Helpful
1.9
Details
Today I want to talk about how Magic Jack app and the wifi phone phone service that I paid 3 years a head of time was very disappointing. I am a teen student and do not have a cell phone provider because I do not have that kind of money to spend it on or my parents. As...
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Review
#1687250 Review #1687250 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$25
Preferred solution
Price reduction

Magicjack - Lack of any quality for customer service,they only collect money for no decent support

Update by user Oct 19

need to know the authority in USA to now about magic jack phones no quality service just collecting money

Original review posted by user Oct 19

lack of any quality for customer service,they only collect money for no decent support
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Review
#1684345 Review #1684345 is a subjective opinion of poster.
Cons
  • All the sevice including customer service
  • Poor call quality dropped calls bad customer service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • Magic Jack Is Dead We Make Payment
1.2
Details

Update by user Oct 08

This case was Not Resolved.

Original review posted by user Oct 08

I am a new customer of Magic Jack, I received my new device on September 6, 2019, but I did not activate the service until September 16, because my then service from Basic Talk would be up in September 21. I received a new number and the...
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Review
#1674681 Review #1674681 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Customer service is horrible
  • Replacement or refund policies
  • Pay for shipping defective item
Reason of review
Access/ activation issues
Loss
$59
Preferred solution
Full refund
Tags
  • Services Need To Be Revamped

Magicjack in Pompano Beach, Florida - Extra purchase required in order to purchase replacementat reduced price.

Why do you have to buy a concierge service to be able to purchase a replacement magic jack at a reduce price. This shouldn't be.
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Review
#1660595 Review #1660595 is a subjective opinion of poster.
Reason of review
Pricing issue

Magicjack - Majic Jack keeps dropping calls

The calls is dropped after few minutes which is very very bad I hate my MJ
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Review
#1658917 Review #1658917 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Access/ activation issues
Loss
$1000
Preferred solution
Let the company propose a solution

Magicjack - Most corrupt company I have dealt with

1.0
Details
DO NOT DO BUSINESS WITH THIS COMPANY! I WAS LIED TO SEVERAL TIMES. WORST COMPANY I HAVE EVER DEALT WITH!
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Review
#1639125 Review #1639125 is a subjective opinion of poster.
Cons
  • Nothing worked lied to
Reason of review
Problem with delivery
Loss
$175
Preferred solution
Full refund
Tags
  • charges scam

Magicjack - No help!!!

1.0
Details
Trying to get help is a day long pordeal. First time I waited 18 minutes for live chat. then spent 30 minutes live chat. No help at all I hung up. desperate I tried several days later. 35 minute wait. I didn't bother and hung up.
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Review
#1622344 Review #1622344 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Terrible customwer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
1.0
Details
I used Magic Jack to call Germany, because their rates where at one time reasonable, and all I would do is make a payment for the Entire Year, and be done with it. This year that payment was made on 06/21/2019, in the amount of $128.02 (exactly 31 days ago today)....
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Review
#1596964 Review #1596964 is a subjective opinion of poster.
Service
Magicjack Phone Service
Pros
  • Reasonable prices in the past
Cons
  • Undisclosed extra charges appear after payment
  • Poor customer service
Reason of review
Poor customer service
Loss
$80
Preferred solution
Since they already have $100.- I'm going to have to pay for this year, and then we'll see next year - BAD TASTE IN MY MOUTH!
Tags
  • Magic Jack Plus

Update by user Jul 21

i would like a home phone and magic app for on the road when i travel. dont want device just on iphone thank you annie wade

Original review posted by user Jul 21

yes I would like to say i love this app. i been using for years and at times it goes off. i would like to keep it on at all times
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Review
#1595304 Review #1595304 is a subjective opinion of poster.
Pros
  • Being able to use my magicjack again
  • Easy to use
  • Software
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
Tags
  • Magik Jack
2.4
Details
May 2019 I renewed my service. I considered getting a new device since I bought my device in 2014. The site offered update of firmware, so I did that and just renewed the service. AS it turns out I should have gotten a newer, better device but nothing on the site...
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Review
#1585991 Review #1585991 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Pricing issue

Contact Magicjack Customer Service

Mailing Address:
PO BOX 6785
West Palm Beach, Florida 33405
United States
Phone:
(800) 624-4252
All Magicjack Contacts

Magicjack Products and Services Reviews

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Magicjack in Basel, Basel-City - Extinguish pice of junk, no future for this garbage

1.0
Details
This crap should be werbiden to sell. It is a totall scam!!!!
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Review
#1582073 Review #1582073 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund