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Magicjack - Was working fine

All of a sudden MJ Go started dropping every other word. Any clue what's going on? Unless you pay extra, support is worthless!
I liked
  • Price and it was working fine
I didn't like
  • No longer working very well
  • You cant talk to a human unless you are giving them money
  • Customer service
#1440131
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A few years back i used the magic jack,i had no issues, i thought why don't more people use this? Clear calls,no charge,etc. So now 3-4 years later i went back to magic jack....I could not get it to connect no matter what i did,they would not pick up the phone but now...
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#1438190
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Magicjack - Still not settled

As of December 30th 2018, my problems with MJ are still not resolved. A few return phone call from MJ, always sorry for my problems, but never a real settlement. They can charge your credit card for payment but cannot put a credit on your credit card. What started out as a $50.00 purchase which I was sure was Cdn. Dollars ends up to be over $83.00 Cdn. If I had purchased the MJ in a Canadian Wal Mart it would have been cheaper & a lot less complicated than ordering on line. 45 days & still not satisfied . This adventure is ruining my vacations & I am seriously considering legal action against MJ. Thank you
1.4
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Diversity of Products or Services
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Product or Service Quality
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Value for money
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Website
I didn't like
  • Customer servive
#1436673
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Magicjack - Very bad technical support and chat Agents

I chatted several times , they say some one will call you but no one calls, they ignore callers. It should be corrected very soon.
#1433330
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Magicjack - Scams

To many so called companies are using magic numbers for scamming and seems like company really doesn’t care or even trying to look into. They got into my bank account sending fake check . Bank extends courtesy of 200$! Until check clears then they withdraw check nxt day. Gave your company phone number other day and no response.
#1421787
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Magicjack - Terrible Customer Service

My magicjack phone adapter stopped working after the 30 day warranty, customer service is terrible and the only way to get a new adapter is to purchase more service. As I had already purchased two more years of service I don't want to extend longer - Their response was "OK GOOD Sad BY"
I liked
  • Cheap
I didn't like
  • Customer service
#1420970
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N0V. 17 2018 PLACED A PHONE ORDER. NOV.19 2018 RECEIVED E MAIL SAYING THAT THE PACKAGE WAS SHIPPED WITH TRACKING NUMBER WITH DHL. NOV. 28,2018 TRIED TRACKING THE PACKAGE IMPOSSIBLE, CALL DHL RESPONSE THEY HAD NOT YET RECEIVED THE PACKAGE FROM MJ. NOV.29 2018 FINALLY...
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1.0
I didn't like
  • Service from start
#1411889
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I bought Magic Jack at the suggestion of a relative. First, I couldn't use my wireless phones to make calls. I spent an hour online with their tech only to be told that I should borrow a phone from someone whose phone is compatible. Then I cancelled my magic jack...
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#1401077
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Voicemail to email feature rarely works. If you get a voicemail at all it will disappear from your voicemail box before you can listen. Voicemails are often not sent to email, and simply disappear before you can listen, so you'll never know you had a call. Only some...
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Anonymous
gurdip

I am using magic jack plus more then 5 years and never miss any voice message on email. Call logs always their.

#1399101
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Magicjack - Phone has been down for two months

The worst customer service imaginable. Tried there online support numerous times - they only have online chat support. Cumbersome, inefficient, and just awful. Throwing my unit away and going with a real telephone company. Stay away from these jokers. It is nothibg more than an online scam.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1398012
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