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1.3
Details
Transcript from MJ. DO NOT USE THIS COMPANY!! They charged me to port my number back AND I prepaid until 2019 and they would not let me use that prepay for another phone line. Please wait for a site operator to respond. You are now chatting with 'Jay' Your Issue ID...
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12 comments
Anonymous
#1741853

Just as I thought, MJ Business sucks. All your comments have confirmed my suspicions...

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Review
#697252 Review #697252 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Tags
  • Magic Jack Charges

Magicjack - Lack of any quality for customer service,they only collect money for no decent support

Update by user 2 days ago

need to know the authority in USA to now about magic jack phones no quality service just collecting money

Original review posted by user 2 days ago

lack of any quality for customer service,they only collect money for no decent support
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Review
#1684345 Review #1684345 is a subjective opinion of poster.
Cons
  • All the sevice including customer service
  • Poor call quality dropped calls bad customer service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • Magic Jack Is Dead We Make Payment
1.2
Details

Update by user Oct 08

This case was Not Resolved.

Original review posted by user Oct 08

I am a new customer of Magic Jack, I received my new device on September 6, 2019, but I did not activate the service until September 16, because my then service from Basic Talk would be up in September 21. I received a new number and the...
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Review
#1674681 Review #1674681 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Customer service is horrible
  • Run-around
  • Pay for shipping defective item
Reason of review
Access/ activation issues
Loss
$59
Preferred solution
Full refund
Tags
  • Services Need To Be Revamped

Magicjack in Pompano Beach, Florida - Extra purchase required in order to purchase replacementat reduced price.

Why do you have to buy a concierge service to be able to purchase a replacement magic jack at a reduce price. This shouldn't be.
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Review
#1660595 Review #1660595 is a subjective opinion of poster.
Reason of review
Pricing issue

Magicjack - Majic Jack keeps dropping calls

The calls is dropped after few minutes which is very very bad I hate my MJ
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Review
#1658917 Review #1658917 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Loss
$1000
Preferred solution
Let the company propose a solution

Magicjack - Most corrupt company I have dealt with

1.0
Details
DO NOT DO BUSINESS WITH THIS COMPANY! I WAS LIED TO SEVERAL TIMES. WORST COMPANY I HAVE EVER DEALT WITH!
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Review
#1639125 Review #1639125 is a subjective opinion of poster.
Cons
  • Nothing worked lied to
Reason of review
Problem with delivery
Loss
$175
Preferred solution
Full refund
Tags
  • charges scam

Magicjack - No help!!!

1.0
Details
Trying to get help is a day long pordeal. First time I waited 18 minutes for live chat. then spent 30 minutes live chat. No help at all I hung up. desperate I tried several days later. 35 minute wait. I didn't bother and hung up.
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Review
#1622344 Review #1622344 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Terrible customwer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
1.0
Details
I used Magic Jack to call Germany, because their rates where at one time reasonable, and all I would do is make a payment for the Entire Year, and be done with it. This year that payment was made on 06/21/2019, in the amount of $128.02 (exactly 31 days ago today)....
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Review
#1596964 Review #1596964 is a subjective opinion of poster.
Pros
  • Reasonable prices in the past
Cons
  • Poor customer service
  • Undisclosed extra charges appear after payment
Reason of review
Poor customer service
Loss
$80
Preferred solution
Since they already have $100.- I'm going to have to pay for this year, and then we'll see next year - BAD TASTE IN MY MOUTH!
Tags
  • Magic Jack Plus

Update by user Jul 21

i would like a home phone and magic app for on the road when i travel. dont want device just on iphone thank you annie wade

Original review posted by user Jul 21

yes I would like to say i love this app. i been using for years and at times it goes off. i would like to keep it on at all times
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Review
#1595304 Review #1595304 is a subjective opinion of poster.
Pros
  • Software
  • Being able to use my magicjack again
  • Easy to use
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
Tags
  • Magik Jack
2.4
Details
May 2019 I renewed my service. I considered getting a new device since I bought my device in 2014. The site offered update of firmware, so I did that and just renewed the service. AS it turns out I should have gotten a newer, better device but nothing on the site...
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Review
#1585991 Review #1585991 is a subjective opinion of poster.
Reason of review
Pricing issue

Contact Magicjack Customer Service

Mailing Address:
PO BOX 6785
West Palm Beach, Florida 33405
United States
Phone:
(800) 624-4252
All Magicjack Contacts

Magicjack in Basel, Basel-City - Extinguish pice of junk, no future for this garbage

1.0
Details
This crap should be werbiden to sell. It is a totall scam!!!!
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Review
#1582073 Review #1582073 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund