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I bought Magic Jack at the suggestion of a relative. First, I couldn't use my wireless phones to make calls. I spent an hour online with their tech only to be told that I should borrow a phone from someone whose phone is compatible. Then I cancelled my magic jack...
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#1401077
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Voicemail to email feature rarely works. If you get a voicemail at all it will disappear from your voicemail box before you can listen. Voicemails are often not sent to email, and simply disappear before you can listen, so you'll never know you had a call. Only some...
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#1399101
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Magicjack - Phone has been down for two months

The worst customer service imaginable. Tried there online support numerous times - they only have online chat support. Cumbersome, inefficient, and just awful. Throwing my unit away and going with a real telephone company. Stay away from these jokers. It is nothibg more than an online scam.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1398012
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I was in the past a life long MagicJack customer for twenty-five years,recently I tried my best to reinstate my magicjack as I seemed to have much problems with communication,English was hard to understand,but the insults were very clear,I was accused of using one of...
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1.0
I didn't like
  • Poor customer service
  • I did not like their services
#1390425
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had for about 4 months. Cannot get a dial tone and never could. Cannot figure out how to get one. Magicjack connected to my cell phone and can receive calls through it but not home phone. Trying to cancel service, but cannot get to talk with a live person. Used live...
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1.0
I didn't like
  • Could not get a dial tone
  • Non disclosed charges
#1386032
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There are more cheap internet phone APP works 1000 time better than Magicjack. Every single time talk to someone on the phone 3 to 5 minute, call drops and there is no way to fix the problem unless the company make better device and replace older device. Well, Try...
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PriceyBlueWhale345
PriceyBlueWhale345

Strange!

#1377276
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I ported my Canadian number to magic jack it works fine for 1 month. But suddenly it got disconnected now I try to contact magic jack ..first it's very hard to contact customer support... Support say the number was never ported to magic jack. I don't know how it works...
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1.4
#1357354
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The first few years, the customer service was OK but now it is the worst. My MJ quit working - I kept getting error messages that did not specify any particular error. Customer service was horrible. I could get no support. The chat people would not respond. The phone...
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#1351860
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I purchased a new MagicJack to replace the one I had for about 2 years. It came in today, and it didn't work. After talking with a person and then Texting in a "Chat" the problem was discovered- the power adapter that I received in a new package today was defective. I...
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2.6
I didn't like
  • To pay for their defective merchandise shipping and handling
#1344274
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I have been a Magic Jack customer for only one month and so far my phone service has stopped working 4 times. When it happens no calls come in, and I can’t call out. The first time, I unplugged and rebooted the device and it came back up. After that, when it failed...
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#1323629
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