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I placed an order for a MagicJack system through their online system. When I use a mailbox service for handling my mail and packages and when I entered my shipping address which included the street address and the mailbox information on the next line, the order system...
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1.0
I liked
  • Idea
I didn't like
  • Actual product or service
#1236871
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Magicjack - Thief

Aoril the 7th i was on the site paying a bill.and my card was hit by someone that call themselves Sports Voo..im pissed...
3.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website
#1231422
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Magic Jack is a mess. Their website takes you off to blank pages. May account says active and I have NOT kept it uptodate. I get incoming calls and have annoying voicemail messages emailed to me. I called them to cancel my account and they referred me to "chat" that...
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#1227785
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I called to renew my Magicjack # I order a new device with 1 year prepaid service. I am assured my old number will be reactivated with my account. I ask for a confirmation email. It arrives with NO confirmation on the # I requested. I call back and am LIED to again it...
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1.0
I didn't like
  • Being lied to
#1221920
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Magicjack - Auto renewal

MagicJack is cheating customer with auto renewal. Customer service is very bad. They hold the line for 30 minuets to frustrate the customer.
1.0
Details
Customer service
Reliability
#1220594
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Never put any money on prepaid calls, magic jack with steal the whole amount and not tell you a thing. Forget about a refund, they just laugh at you. These people are thieves, if this was not a telecom, they would all be in jail All bought and paid for by your elected...
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I didn't like
  • Getting my money stolen
#1197207
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Canadian # was given so I thought...everyone in my own town is asked to pay long distance charges? So tried chat useless tried calling sent me to live chat useless told me to buy new# so I did $10 american so $20 Canadian... still long distance charges are asked chat...
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#1185802
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Magicjack - Not happy did not solve anything passed me off to chat line

No help have Canadian phone # and everyone can't call me without getting a long distance charge!!
#1184851
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I was told by magicjack that ANY magicjack device that is purchased needs to be activated before 90 days of the purchase date or not be allowed to function on the magicjack network. basically, I bought 2 of the magicjack plus devices back when they first came out. I...
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#1177111
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This will be the 3rd time I have sought help for the same problem: I can make a call but the other party cannot hear me. I have endured the preliminary attempts to resolve and been escalated both times without resolution. The second time, your tech told me there was...
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Anonymous
Marcy

I"m having the same problem....the people I call cannot hear me. Anyone find a cure yet?

1.0
#1164535
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