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More than 2ms ago i failed to make a phone call,once the other person says hello the line is cut &couldn't hear me at all.i chatted with Desmond&Sharon for nearly an hour&couldn't help mebut promised that another technician will get in touch with me but so far nothing happens for over 2 wks.Please tell me if you cann't help ,so I give up hoping it will work one day &in this case I stop advising many of my friends&aquaintences against buying magicjack. Please get me somebody to chat with me for help

Review about: Magicjack Phone Service.

Monetary Loss: $70.

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Anonymous
#1394075

people can't hear me when I call

Anonymous
#1284940

Person on other end can not hear me..I hear them fine...This is on a Win-10 Dell laptop..On a similar Dell laptop running Win-7 it works FINE....What's the problem and how do I fix it?

Thanks, Fairwind

Anonymous
#832082

I found a solution : thanks rabrenilla

(check the volume of the magic jack microphone.. Open magicjack > Menu > Volume/Headset Control > then adjust the microphone volume)

I opened the MENU and Volume/Headset Control AND I have a Logitech HD CAM 920 so I set the following:

Speaker: Speakers (Realtek High Def)

Microphone: HD Logitech Microphone

Ringing: Speaker (Realtek High Def)

Anonymous
#832072

I have the same problem too, it's frustrating but I am sure there is a solution!

Anonymous
#372410

Have the same problem in Ontario Canada. I hear the receiver just fine but they cannot hear me.

Chatted to the tech guys 3 times. All 3 times they got me going but it didn't last. The next day it was back to not working. It's very frustrating and since I'm using it for business calls it's ruining business too.

In Control Panel - Sounds I found some back speakers that were turned off. Turned them on and also in the magicjack display in Menu: Switch to Phone and in Volume/Headset Control be sure to set to Telephone and be sure to turn up the Microphone volume to ½ way.

That worked for me so far. Hope it helps

Anonymous
#355353

I purchased MJ about 4 months ago. I attempted to use it while connecting with a 3G air card from Sprint.

I receive great signal strength where I am. I was assured that connection speed would be sufficient. When I tried to make calls, the receiver couldn't hear me and then shortly after, the phone would disconnect. I contacted the live online chat, and realized after several attempts that it was computer generated reponses.

Another words, there's not live people helping you, it's all through a computer system. That's why they seem to repeat themselves and always "checking on that" to very simple questions. Before realizing it was all computer generated, they had me go into my computers registry and ended up messing some things up for other things that I use on my computer (Ipod). Finally, I gave up after months.

Recently I upgraded to Time Warner home internet with turbo. Curious, I plugged in my MJ and it works perfectly.

Even though they say it works well with 3G air cards, I was a prime example that it doesn't. I hope this helps someone that may be having the same issues

Anonymous
#307916

check the volume of the magic jack microphone.. Open magicjack > Menu > Volume/Headset Control > then adjust the microphone volume

hope this can help :)

Anonymous
#270734

I've solved the problem.

It's so simple.

I've just changed the new telephone.

It works so good so far.

I love the Magicjack.

Thanks a lot.

Anonymous
#238019

Magicjack worked OK (not perfect) for a year, but in last couple of months, party I call from MJ can't hear ME! It's as if I had muted the thing--but I haven't.

I needed this for business, so I'm planning on dropping this garbage and finding another VOIP device manufacturer.

Any suggestions? Thanks.

Anonymous
#227806

I have had the same problem for over 4 months now. I've chatted with MJ chat people who have wasted so much of my time going through their script and telling me that "they are checking" and that "I'll be right with you" when in fact they must have numerous chats going at the same time.

I ordered a new MagicJack device - same problem. People I call hear me but I cannot hear them. I AM UPSET. Not a router related problem, not an issue with UDP ports.

I am seriously thinking of order netTalk where you don't even need to have your computer on. It can connect directly to your router.

Anonymous
#204594

Reedy! I'm in exactly the same situation as you are.

I was thinking that our MagicJack device is "broken" after years of using it.. Good thing I wasn't able to purchase a new one yet!

Your comment was useful to me.. Hopefully they'll be able to fix this problem ASAP.

Anonymous
#204427

Is there any hope of solving this problem &getting this magic jack working properly?

Anonymous
to Omar Fetouh Vancouver, British Columbia, Canada #855545

What worked for me was this: unplug your phone base from the AC source for several seconds, remove the phone plug from the base, then plug everything back. Make a phone call.

In my case it was only particular type of the phone No. where the other party would not hear me.

Anonymous
#204158

I am having the same problem in the Hampton Roads Virginia area....can call myself at home on my land line....no problem, but as soon as I call anyone else, they cannot hear me. The call is placed, and I can hear them fine, but I am "Mute" to them, and then they hang up thinking its a crank call.

I purchased another new majicjack today, thinking after almost 2 years, my original one finally died, but the new one is EXACTLY the same....they cant hear me. I can make calls to New York State for some strang reason?

I have chatted with MJ customer service, and they told me "I have a problem"....Obviously, THEY have a problem. I beleive they have been hacked, or are getting blocked by local phone/internet providers.

Anonymous
#204045

Were you able to solve the problem?

Anonymous
#204044

Donald and Jess, I've also been experiencing the same thing. The other party can't hear us. Were you able to solve the it?

Anonymous
#203427

We are having the same problem. We can call local and everyone hears us just fine.

We call his mom that is long distance, call is put threw and she picks up, but she can't hear us. We also tried calling another friend not local, it goes threw, but when she picks up she can't hear us.. We chatted with tech support for over 2 hours...

They didn't help one bit. I don't like magic jack that much anymore.

Anonymous
#203426

We are having the same problem. We can call local and everyone hears us just fine.

We call his mom that is long distance, call is put threw and she picks up, but she can't hear us. We also tried calling another friend not local, it goes threw, but when she picks up she can't hear us.. We chatted with tech support for over 2 hours...

They didn't help one bit. I don't like magic jack that much anymore.

Anonymous
#148157

I too is experiencing the shame issue with my magicjack spent hours online with chat have chatted with maria garnet jandice journey was told to leave it unplugged for and hour! It still has the same problem of broken conversation and the other party can not hear nor understand what I am saying.

I am told that I sound like robot. They need to repair the issue and try again are I too will be forced to return to store for refund

:(

Anonymous
#148020

My magicjack stopped working after three weeks. How can I tell if the magicjack device is burnt out or not?

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