I placed an order for a MagicJack system through their online system. When I use a mailbox service for handling my mail and packages and when I entered my shipping address which included the street address and the mailbox information on the next line, the order system accepted it and I verified it before placing the order.
When a copy of my order was emailed to me, my shipping address was only listed as the street address and did not include the second address line which included my individual mailbox information. I spent over an hour on the phone with MagicJack Customer service and after being transferred 4 times I was told that the company software system could not handle my personal address information and all they could do was to cancel my order.
Product or Service Mentioned: Magicjack Customer Care.
Reason of review: Order processing issue.
Magicjack Pros: Idea.
Magicjack Cons: Actual product or service.