Not resolved

here is the chat I had:

Azael: Hello, how may I help you?

Azael: May I know the exact nature of your problem with full details please?

David : I had problems when I first installed the MJ. It would not let me get incoming calls. I chatted for about an hour yesterday and was told it would get fixed. All day I tried to call my number (440 218-7040)and I would get a message saying that number 440 218 5055 could not be reached. I got sick of waiting and changed numbers and that fixed the problem. I got back on your chat and some harold guy had me do a bunch of stuff even though it was working. All I want is a refund for the number change.

David : It kept giving the wrong number back to me on the reply

Azael: Can I have your old and new magicJack phone number?

David : old 440 xxx-xxxx new 216 xxx-xxxx

Azael: Thank you for the information.

Azael: Please wait while I check that for you

David : k

Azael: Thank you for waiting.

Azael: Can you receive calls now with your new magicJack number?

David : yes

Azael: That's good to know.

Azael: Please be informed that changing of phone number is non-refundable/

David Pietrzak: You guys did not fix my problem

David : that number didn't work

Azael: I understand, David.

Azael: The most that I can do is to submit this concern to our admins in a form of survey to make sure this kind of issue will be given high improtance by them. And since we are continuing to work in upgrading our system to give you the best service with our product, I hope this feature for your account will be available for you the soonest possible. Again I apologize, I hope somehow I have helped you with this concern of yours today.

David : why wasn't it fixed? I was told that it would be done.

David : I am not happy with thee outcome of this.

David : this is unacceptable

Azael: I understand that you are a bit frustrated. If only I could give refund you now, I would love to do that, however, as a Customer Service Representative that is already beyond my control. The best thing that I can do is to submit your concern to our higher level.

David : When should I expect a reply?

Azael: David, I cannot assure you that they will refund you back since the changing of phone number is non-refundable.

David : Why wasn't the problem solved before I had to do the number change? "I" fixed the problem by changing the number. Your company did nothing.

David : Who do I need to talk to so I can resolve this issue?

Azael: I understand how you fee, David. I apologize for the inconvenience that have caused you.

David : Who do I need to talk to so I can resolve this issue?

Azael: They will tell you the same thing. It is non-refundable.

David : Wow, this is great. I will be letting the internet world know how you guys operate. What a way to handle a paying customer.

David : It's not about the $5. It's the fact that your company didn't fix the problem after 24 hours and I made the suggestion yesterday about changing the number. This is what fixed the problem.

Azael: Yes I know that and I understand your situation.

David : I am going to copy and paste this chat on the internet so people will see the way this was handled.

Nice company policy don't you think?

Review about: Magicjack Internet Service.

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Wow!Thanks for including your conversation in your review.

I am glad I decided to check reviews before paying for the product.They should think twice about how they do business because they just lost a customer and I am sure I am not the first one!



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