I have two other magic jacks.They work fine.
I bought another one through Staples to give to relative. People called can hear me but I cannot hear them all garbled. I contacted magic jack and was told sorry, take it back to Staples. Well on vacation I bought it in New Jersey.
Went to Canada and now in California. magic jack wont give me a new one or refund my extended program. I went to staples in California and they told me they do not sell the product in their store, take it back to the store I got it from. Besides was told they (staples) only has a 14 day warranty program.
The people at magic jack told me, go buy another unit because if this one does not work then to bad. How nice.....
and I have recommended others to buy their product.
Monetary Loss: $60.