magic jack jack phone service customer service number customer money phone number calls
2.7
Details
As Magicjunk oh, MagicJoke er, I mean Magicjack has been constantly a problem,both with the adapter, a new adapter, new wires, plugged both into PC & direct into AC Adapter ,etc. NOW, the MESSAGE SAYS, "If you can surf the net, then our server is down..." This time it...
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1 comment
Anonymous
#1585400

I agree with this person. Andrea Fox was not helpful

Review
#1320195 Review #1320195 is a subjective opinion of poster.
Cons
  • Andrea fox was extremely unprofessional and downright rude
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund

The worst service possible in phone services | Magicjack review from New York, New York

1.0
Details
no customer service at all, hiding behind chat rooms with ridiculous answers. the first phone company that dont even use their own service , textin b.s solutions and wasting your time. i paid through 2020 and it already not working, no one to talk too for week by now. the monkey had enough connecting and booting the *** device, this ridiculous company must be stopped, i can't believe i actually paid in advance . never had to deal with so much b.s from one company, that don't even have customer service. just billing and sales, once you charged the deal is done as far as it seams.
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Review
#856428 Review #856428 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service
Loss
$5000
Preferred solution
just make it work, or give me my money back
Tags
  • no warrantee
  • no e-mail access
  • Luck Of Service
  • No Dile Tone
  • No Line

I had tried all day to register and obtain a free phone # | Magicjack review from New York, New York

All day, till 10pm. this evening 1/2/2016 , I had tried to chat with customer service to register my MJ and get a #. I did everything they told me to do and still nothing is working. I intend to take this Magic Jack GO back to the store and try another company. Why is it so difficult to do the registration? I must have tried at least twenty times and to no avail. It is very disheartening to go out and spend alot of money only to find it is not working right! Pretty hard to have faith in this company.
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Review
#762827 Review #762827 is a subjective opinion of poster.
Cons
  • Horrible customer service
Reason of review
can't get it to work!
Loss
$88
Preferred solution
Full refund
There is no way to describe the nightmare that is MagicJack's concept of Customer Service! Hours upon hours of wasted time in their caht room has not resolved my problem, though after reaching the "Top1% Agent", I think she finally understood what I meant by "my phone...
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1 comment
Anonymous
#774368

I too had terrible customer service! Both on their online chat site and by the billing department!

She hung up on me twice! They robbed me and that is exactly how it feels! I paid for a promo and in less than a months time I got billed twice! They hide behind the computer and telephones and just try to talk their way around everything!

Then just cut you off when they don't want to hear the truth.

Got the nerve to say something happened with the line, lol.

Review
#470107 Review #470107 is a subjective opinion of poster.
Loss
$60

MAGICJACK NOT WORKING[ERROR CODE CHANGES;WEBSITE USELESS!

AFTER REBOOTING ROUTER,ETC. TWICE, MY INTERNET CONNECTION IS FINE BUT MAGIC-JACK IS NOT.THIS WAS AFTER HEARING THE FOLLOWING;"01 CHECK YOUR INTERNET CONNECTION or GO TO CUSTOMER CARE". AT THE WEBSITE, I CAREFULLY READ ALL THE TROUBLESHOOTING QUESTIONS,ETC. AT WHICH POINT, I TRIED TO FOLLOW THE PROMPTS TO CONNECT TO A "LIVE CHAT". PROBLEM IS; THERE IS NO "LIVE CHAT". THAT'S RIGHT; AT BOTH LOCATIONS ON THE WEBSITE, I COULD NOT GET AN ARROW/HAND TO CONNECT TO THE LINK FOR A "LIVE CHAT". WHEN I TRIED ANOTHER CALL, THE ERROR MESSAGE CHANGED TO "ERROR CODE 03". THIS CHANGED ONCE AGAIN, PRIOR TO MY GIVING UP ON THIS B.S. I HAD DONE RESEARCH ARRIVING AT THE CONCLUSION THAT "OOMA" WAS A BETTER CHOICE; HOWEVER, MY SIGNIFICANT OTHER WENT AHEAD WITH PURCHASING THIS GARBAGE "MAGIC-JACK PLUS". IS THIS STUFF DONE IN CHINA, OR IS THIS JUST ANOTHER EMBARRASSING BIT OF TRASH FROM OR SHORES? DO NOT WASTE YOUR CASH ON THIS GARBAGE SYSTEM. BTW; I have NO INTEREST in promoting any other service. BETTER TO WITHOUT,use your cell, OR FIND ANOTHER VOIP.
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Review
#451480 Review #451480 is a subjective opinion of poster.
Service
Magicjack Internet Service

Majic Jack doesn't even know its own product! | Magicjack review from New York, New York

Several of my family & friends in Florida just got the magic jack plus and love it. They had no problems right out of the box, perfect in every way! So I got one at Radio Shack, followed the instructions, and then started a nightmare. Exceptionally poor call quality , call breakups. You name a problem, I had it. Called my ISP Clear wire and the tech dept. told me that it should not be a problem. Several techs & customer service reps. at magic jack told me that Clear wire and MJ Plus should work fine together. Three months of call breakups, dropped calls, hours with Magic jack bot people and then a "specialist tech" of MJ tried to solve my problem. After 15 mins. of watching her remote access my computer she states" oh, you have a 4g wireless service, is that correct"? Yes, why should that be a problem? MJ is not recommended to use with wireless. It works best with dial up and most cable providers. You will get radio interference with a wireless provider. Great, I live right in the middle of 2 airports with non stop flight activity! I told her that after 3 months all the other techs and customer service staff said that Clear is good to use with MJ, there should be no problems. NO WHERE IN THE INSTRUCTIONS, the website, the TV ads etc., is this little fact even mentioned. Her closing sentence was " I find it hard to believe that any of our techs or reps. would tell you the Clear works well with our product". So it will get my free year's worth out of this piece of @%$! and dump it. Thanks for you kind attention and listening to me rant.
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1 comment
Anonymous
#685848

I agree w/ MJ I used MJ for a year on wireless network 4g and it did break up and get dropped calls especially during high use times in that area. Once I got on a cable internet computer all that stopped works fine now.

Review
#424854 Review #424854 is a subjective opinion of poster.
Loss
$69
Tags
  • tradewinds2399

DO YOUR HOME WORK AND YOU WILL BUY MAGIC JACK | Magicjack review from New York, New York

SOME FACTS 1. 20.00 YEAR 2. OK WE HAD TO PAY A FEE TO KEEP OUR PHONE NUMBER $ 40 3.20.+ 40 = 60 GEE THE OTHER GUYS SAY $ 19 A MONTH THAT COMES OUT TO 3 MONTHS AND THE OTHER 9 MONTHS ARE $ 180 SO YOU DO THE MATH WERE DO YOU WANT THAT $ 180 GOING? 4 E MAIL MY MESSAGES TO MY INBOX....... WORTH THE PRICE RIGHT THERE...... DO YOUR OWN HOME WORK AND YOU WILL BUY MAGIC JACK and I do not have any thing coming from them saying this .peace
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Review
#422714 Review #422714 is a subjective opinion of poster.
Service
Magicjack Phone Service

MAGIC JACK | Magicjack review from New York, New York

CREDIT CARD FRAUD DIDNT EVEN BUY THIS CANT GET THROUGH TO ANYONE I WANT MY MONEY BACK SOMEONE HACKED ME AND I CANT GET HELP YOU HAVE TO GO ONLINE AND THEY CANT EVEN HELP THEY SUCK PERIOD JUST PALIN SUCK THEY SHOULD GO OUT OF BUISNESS IM CALLING THE POLICE MAGI JACK I HOPE YOU SELF DESTRUCT THE WORST EVER EVER EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DID IS SAY WORST DID I DID I YOU SUCK YOU SUCK YOU SUCK YOU SUCK OH YEAH DID I SAY YOU SUCK DID I DID I YEAH OH BY THE WAY...YOU SUCK YEAH SUCJK F....UUUU BASTARDS
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Review
#401356 Review #401356 is a subjective opinion of poster.
Loss
$22

Highly do not recomend majicjack | Magicjack review from New York, New York

I too paid $31. + dollars to have my number ported out 3 week's ago to no avail. If any one finds a way to get anything done I would love to know how. Majicjack is a bunch of BS. Chatting on line is the only to get to get in touch with anybody and I think they don't know how to port out a number or just will not do it if they have the capacity to do it. I wouldn't wish MJ on my worst enemy.The only live person you can talk to is billing.Ha ha....., They want there money bad enough to have a live person to talk to but after that forget it.
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1 comment
Anonymous
#515224

After paying for MagicJack for 3 years and using it and having the same number for 2 years, without any warning they deactivated my number and gave me some 010056**** number. It's not even real telephone number. When dialed you get a message that my call can’t be completed as dial.

And everybody calling my old number has to hear how great MajickJack is. And that this number is free for taken.

After trying to resolve the problem chatting, because this is the only way one can communicate with them, here is the most I could get:

"as i have checked it here in our end, the phone number 786-***-*** was been deactivated in your account and it switches to the number 010056****. As i have also checked it here, Our Departments are reviewing the account.. As the Account is under review, you will not be able to place any order for the time being as the review will have to go under process (review protocol).. "

But I don't want to order anything. I already paid you for my number.

The chat person answer " Please extend your patience as this Review is done every account to retain account Integrity and Security.. I cannot assure you with the time frame but the report has been processed with High Priority.." ” For now, I will be doing a report regarding with your issue"

I don’t care about “reports”. Let me talk to a manager.

" I will make a report regarding with this matter and it will be forwarded on our higher department" ” this issue will be reviewed for the resolution. please do check on your email account the notification will be sent in there". END of chat.

Exactly the same chat happened 3 weeks ago, and it just repeating again.

And of course nobody is contacting me and I still cant use my MajicJack.

So think twice before ordering one.

If anybody is interested, I have the complete transcript of my chat with "Joan".

Review
#323457 Review #323457 is a subjective opinion of poster.

Contact Magicjack Customer Service

Website:
Mailing Address:
931 Village Blvd – Ste 905 Box No. 386
West Palm Beach, Florida 33409
United States
Phone:
(800) 624-4252
All Magicjack Contacts

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Latest Question

Magicjack Questions
Please wait for a site operator to respond. You are now chatting with 'Nadia' Your Issue ID for this chat is LTK554072532455X Nadia: Hello, how may I help you? alison andrews: yes my credit card is not working alison andrews: and it is the right address alison...
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Review
#314558 Review #314558 is a subjective opinion of poster.
Loss
$69