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MagicJack down for over a week

2.7
Details
Don't know what's going on, MagicJack tech support says their engineers are working on the problem but no time frame on when it will be up. Had MagicJack for over 2 years and no issues till now. But if I can't get some answer and the number working I'll go to my credit card company and contest the rest of the bill from the 5 year term. Has anybody else heard what's going on? It is very comforting when they can't give you a time frame for when they will be back up again. I need the number up and running. We are in a poor coverage area for cell so this was our main line.
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Review
#901582 Review #901582 is a subjective opinion of poster.
Service
Magicjack Voip Service
Cons
  • No info on when it will be back up
Reason of review
doesn't work
Preferred solution
Deliver product or service ordered

Worst Service | Magicjack review from Trenton, New Jersey

1.3
Details
I've had this service for few years now and is the worst one I could have ever signed up for. Only because I hardly use this land line anymore that I don't care about it much. The voice quality is horrible and there is so much of static. Many times I don't get the connection at all. When I make International calls [I pay for it separately] the people on the other side keep asking me to call back as they can't hear me at tall. Customer services is even worst cannot reach to talk to anyone. And the WEB customer service also don't respond to any of my quires.
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Review
#838646 Review #838646 is a subjective opinion of poster.
Service
Magicjack Home Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
I have bought a new Magic Jack one month age, and send it to Egypt. and it sometimes worked and sometimes not. For one week, it is no longer working at all. We tried it in other computers and other places that have Internet access, but computers cannot recognize it at...
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7 comments
Anonymous
#1194423

I tried downloading hotspotschield it worked for me sometime but when I updated it , it stopped working

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Review
#705174 Review #705174 is a subjective opinion of poster.
Service
Magicjack Internet Service
Reason of review
Bad quality

Magic jack ripoff | Magicjack review from Absecon, New Jersey

1.5
Details
on December 08,2013 I purchase a magic jack at Best Buy and pay for a 5 years plan and now on june 07,2015 my number was disconnected when I call customer service at Magic Jack they told me have to pay for another 5 years on my phone number, because the 5 years plan that I purchase in dec. 2013 is for device only and not the phone number, they have 2 separated account the device and the number is a RIPOFF any way you look at it stay away from Magic Jack if you don't want to see you money gone like magic, is a RIPOFF
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Review
#646845 Review #646845 is a subjective opinion of poster.
Service
Magicjack Phone Plan
Cons
  • Thec support and customer service
  • Non disclosed charges
  • Hiden customer pnone service
Reason of review
Pricing issue
Loss
$100
Preferred solution
Full refund
Followup: Ok, so I have been through 6 MJ Plus units and each failed in one form or another. I was finaaly able to get in touch with a really decent young lady who somehow figured a way to upgrade me from the older style NJ Plus to the New MJ Go. This was done...
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Review
#627253 Review #627253 is a subjective opinion of poster.
Reason of review
Free Upgrade to MJ Go finally fixed my long stand issues with poor Phone Service. AMEN

Majic jack IS HORRIBLE AND THEY ARE MONSTERS FROM *** | Magicjack review from Verona, New Jersey

they are s....t. yes no support, and i did get to speak with some horrible monsters in west palm beach, fl. they were diabolical and evil. horrible company. i paid until 2016 5 years ago. when i had problems like you did i sent a complaint to the BBB and m jack put me on no service order. they would not give me service. they would say in other country language " we are investigating, will let you know if we decide to resume service. will not resume. bye. " they are a sick bunch of who knows what kind of beings. just stay away from them. they are evil and i believe they are also the same company that now has another service just like theirs and little thing to buy and no service, it will never connect to your pc, and on and on, same people. i would bet on it. and from the same place too ?? west palm beach, fl.
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Review
#615039 Review #615039 is a subjective opinion of poster.
Reason of review
Bad quality
Tags
  • Magic

WORST CUSTOMER SERVICE ON THE PLANET | Magicjack review from Absecon, New Jersey

1.0
Details
I've had over 6 maigic jacks over the last couple of years and they always wind up not working a few months into use. The power plugs burn our all the time and the MJ does NOT work with a router, only connected to my PC. The Customer service, is what they call is a complete joke. The so called CHAT jerks drop out on you if you don't let them hustle you into running the same tests every time you call in for an issue. They never get anything accomplished and they are complete Jack ***. Customers come last and Big Money comes first with this company. Where in the *** is the guy the owns the company. I bet he uses Verizon for his phone service !!! They are now so big, they don't care. about anything. Why can't a CUSTOMER CALL and SPEAK with a HUMAN BEING. Well, we all know why don't we.
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1 comment
Reuel
#920068

They wouldn't speak English anyway. If we called we wouldn't be able to understand them. Money greedy company.

Review
#571180 Review #571180 is a subjective opinion of poster.
Cons
  • Customer service
  • No refund policy
  • Tech support
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
Please kindly completely stop my service 908 687 9733 immediately. what ever is the condition let me know. All members of my family are not happy with me for the fact that i changed to magicjack phone my name is ilum ifegwu ,2660 Hawthorne Avenue, union new jersey...
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1 comment
Anonymous
#849480

Talking to MJ customer support is like talking to a rock. File a complaint at FCC dot GOV and watch their pucker factor go through the roof !!!

Review
#511298 Review #511298 is a subjective opinion of poster.
Loss
$55

Magicjack - Fax Compatibility Review from Livingston, New Jersey

Can I use a fax machine with magic jack
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1 comment
Anonymous
#858954

Well I have had mj for 5 years now and was very pleased with it. Recently I switched to HughesNet and now my mj is not working.

I sound as if I'm underwater. I can hear them but they cannot hear me. I called tech support and was told mj does not work well with satellite. Odd since I have been using it with satellite for 5 years since I live out in the country.

I called HughesNet first and they told me it was my equipment and to call mj. So I have been getting the runaround from both providers.

I wish magicjack had an 800# so that we could get better technical support.

Review
#508650 Review #508650 is a subjective opinion of poster.

Contact Magicjack Customer Service

Website:
Mailing Address:
931 Village Blvd – Ste 905 Box No. 386
West Palm Beach, Florida 33409
United States
Phone:
(800) 624-4252
All Magicjack Contacts

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Fairly Decent Service | Magicjack review from Moorestown Township, New Jersey

While not perfect it's good enough especially for the money. Am overall very happy with the product purchased. Sometimes it's hard for the receiver to hear and sometimes have to recall a few times before I get a good connection. But most the time it's a pretty decent connection. i've been using the Magic Jack for a couple of years now and plan to continue using it. It's great too when I travel. Ahh I see that I need a few more words to complete this so I'll continue to write until I'm good to go on the amount of words.
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1 comment
Anonymous
#822768

YOU HAVE A SEVERE CASE OF LIE-ARRHEA; YOU HAVE BEEN ADDED TO MY **** LIST OF PEOPLE WHO LIE AND GET AWAY WITH IT. MAGIC JACK IS RUBBISH! You can e-mail me at jesuschrysler1@live.com or not, i don't care.

Review
#489299 Review #489299 is a subjective opinion of poster.