Product: Magicjack Voip Service Clear all filters (6 of 6 reviews match)
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I have been a Magic Jack customer for only one month and so far my phone service has stopped working 4 times. When it happens no calls come in, and I can’t call out. The first time, I unplugged and rebooted the device and it came back up. After that, when it failed...
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Review
#1323629 Review #1323629 is a subjective opinion of poster.
Service
Magicjack Voip Service
Reason of review
Poor customer service

Magicjack - Great experience

We've been using Magicjack for over six years and are ready to renew for another five years to save additional money. As long as we have a good internet connection our Magicjack phone works anywhere. Great product and great service. We've only used their customer service once and that was when we first got it so we are not able to rate their current customer service at this time. Now I might complain some about this rating service though as they are requiring me to enter at least a hundred words which is a little bothersome since who wants to write a review with a minimum of one hundred words!
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Review
#1081760 Review #1081760 is a subjective opinion of poster.
Service
Magicjack Voip Service
Reason of review
Good quality
1.2
Details
I have had nothing but trouble with my Magicjack service since I started trying to use their VOIP phone service . I have satellite internet with Xplorenet and the resulting phone service is impossible. I had a number of discussions with Magicjack through their email...
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Review
#988250 Review #988250 is a subjective opinion of poster.
Service
Magicjack Voip Service
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Full refund

MagicJack down for over a week

2.7
Details
Don't know what's going on, MagicJack tech support says their engineers are working on the problem but no time frame on when it will be up. Had MagicJack for over 2 years and no issues till now. But if I can't get some answer and the number working I'll go to my credit card company and contest the rest of the bill from the 5 year term. Has anybody else heard what's going on? It is very comforting when they can't give you a time frame for when they will be back up again. I need the number up and running. We are in a poor coverage area for cell so this was our main line.
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Review
#901582 Review #901582 is a subjective opinion of poster.
Service
Magicjack Voip Service
Cons
  • No info on when it will be back up
Reason of review
doesn't work
Preferred solution
Deliver product or service ordered

Magicjack in Dallas, Texas - Magic Jack Review and Voip Tips

Update by user Jan 09, 2012

The following is additional information for magic Jack PLUS:

The advertisements for magic Jack PLUS+ state that no computer is necessary to use magicJack PLUS; this is only partially true. You must plug the Magic Jack Plus into your USB port at least once to register it before plugging it into the router. DO NOT plug it into the USB port while the router cable is attached to the Magic Jack device. The following instructions are from the Magic Jack packaging:

“1, Plug magicJack PLUS into your computer,” [USB port] “click on ‘Click Here To Register’ in the left window of the magicJack PLUS SoftPhone

2. Follow the on-screen instructions to register. You will be given the option to select your area code during this registration process.

You are now ready to make and receive calls with or without a computer.”

I have tested the magic jack plus and it works fine. Remember to not use the browser while using the phone unless you are willing to put up with chop (packet loss). The magicJack Plus device does get fairly warm so make sure it is located where there is good air circulation.

Joe B.

Original review posted by user Jan 08, 2012

08 January 2012 So far, my experience with Magic Jack has been good with one exception: their Customer Service, which is headquartered in the Philippine Islands in the city of Manila. Most of the people I have had contact with speak/write pigeon English and DO NOT have a command of the English language. The only contact with their customer service is via on-line chat. The individuals you try to communicate with cannot write conversant English. Trying to actually speak to someone is IMPOSSIBLE. No one will talk to you. I have had the original Magic Jack for about four+ years; it has worked fine though there are some issues where your conversation gets choppy. The way to remedy this is to kill or not use your browser while talking. This is a common problem with most all V O I P . The only V O I P service I have found that does not have this problem is T-Mobil "At Home," which is no longer available to the public. They have a proprietary router that gives voice packets priority over data packets so you do not experience the choppy conversation you have with other V O I P services. Magic Jack is a V O I P phone service. I recently added Magic Jack Plus to my stable of phone services. When using the browser, the conversation does get choppy. Just avoid using the browser when you are talking on the phone. A second computer will not help because both computers and Magic Jacks are sharing the same Internet connection. This problem exists whether you have the standard Magic Jack or Magic Jack Plus. Considering what it costs per year for Magic Jack phone service vs. regular phone service or other V O I P service, you cannot beat the price. I have had other V O I P service in the past. SunRocket, now out of business, was top drawer. It was feature rich, worked very well and allowed the customer to customize their service through an easy to use Web page. When SunRocket folded, I switched to "Packet Eight." Talk about sorry; their V O I P was horrible and they had a penchant for over and double billing. Had to have my credit card company reverse the overcharges and refuse future billing from them. Getting rid of them was like trying to get rid of a terminal fungus. T-Mobile's V O I P (no longer offered) is top notch functionally though their features are not as rich as SunRocket's were. Anyone that had T-mobile at Home before it was discontinued is "grand-fathered" in and can continue using the service. Here is something many folks do not know about: V O I P uses the Cell Phone system to make and receive calls. In today's world, a large number of what most people think of as "Land Lines" are actually making calls routed over V O I P . Their phone provider has conveniently neglected to tell them of this fact. If you have phone service provided by your Cable TV or Internet Service Provider (ISP), you are paying Land Line phone fees for V O I P service. If you are having a billing problem, contact your credit card company and dispute the charges. You do not have to tolerate being ripped off. DO NOT use debit cards; it is extremely difficult to dispute a charge. No, I do not work for Magic Jack, T-mobile or any other V O I P service, nor do I receive compensation in any way for what I have posted here. I am just sharing what I know and my experience with V O I P and Magic Jack. Magic Jack does need to improve their customer service; a good start would be to move it to the United States where it belongs. I doubt that it will happen. Hope this helps, Joe B.
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1 comment
Joe Btfsplk
#405478

Below is additional information for magicJack PLUS:

The advertisements for magicJack PLUS+ state that no computer is necessary to use magicJack PLUS; this is only partially true. You must plug the Magic Jack Plus into your USB port at least once to register it before plugging it into the router. DO NOT plug it into the USB port while the router cable is attached to the Magic Jack device. The following instructions are from the Magic Jack packaging:

“1, Plug magicJack PLUS into your computer,” [USB port] “click on ‘Click Here To Register’ in the left window of the magicJack PLUS SoftPhone

2. Follow the on-screen instructions to register. You will be given the option to select your area code during this registration process.

You are now ready to make and receive calls with or without a computer.”

I have tested the magic jack plus and it works fine. Remember to not use the browser while using the phone unless you are willing to put up with chop (packet loss). The magicJack Plus device does get fairly warm so make sure it is located where there is good air circulation.

Joe B.

Review
#287415 Review #287415 is a subjective opinion of poster.
Service
Magicjack Voip Service
MagicJack via Router - Expect trouble!
MagicJack (MJ) works well for many people. However, if you introduce something as simple as a "˜router', then, MJ may have a hard time, as I have had. When I plug my desktop directly into the cable modem, all is well. When I use a router, I cannot hear people who...
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10 comments
Mike_mn
#1379485

Update...

This review is for the original, older version of MagicJack, and should no longer be considered valid. See photos.

Newer versions of MJ have been released, including a WiFi version. Search for reviews/comments on the newer versions.

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Review
#205936 Review #205936 is a subjective opinion of poster.
Service
Magicjack Voip Service

Contact Magicjack Customer Service

Mailing Address:
PO BOX 6785
West Palm Beach, Florida 33405
United States
Phone:
(800) 624-4252
All Magicjack Contacts