Magicjack Voip Service Reviews and Complaints
Magicjack - Great experience
MagicJack down for over a week
- No info on when it will be back up
Magicjack in Dallas, Texas - Magic Jack Review and Voip Tips
Update by user Jan 09, 2012
The following is additional information for magic Jack PLUS:
The advertisements for magic Jack PLUS+ state that no computer is necessary to use magicJack PLUS; this is only partially true. You must plug the Magic Jack Plus into your USB port at least once to register it before plugging it into the router. DO NOT plug it into the USB port while the router cable is attached to the Magic Jack device. The following instructions are from the Magic Jack packaging:
â€œ1, Plug magicJack PLUS into your computer,â€ [USB port] â€œclick on â€˜Click Here To Registerâ€™ in the left window of the magicJack PLUS SoftPhone
2. Follow the on-screen instructions to register. You will be given the option to select your area code during this registration process.
You are now ready to make and receive calls with or without a computer.â€
I have tested the magic jack plus and it works fine. Remember to not use the browser while using the phone unless you are willing to put up with chop (packet loss). The magicJack Plus device does get fairly warm so make sure it is located where there is good air circulation.
Original review posted by user Jan 08, 201208 January 2012 So far, my experience with Magic Jack has been good with one exception: their Customer Service, which is headquartered in the Philippine Islands in the city of Manila. Most of the people I have had contact with speak/write pigeon English and DO NOT have a command of the English language. The only contact with their customer service is via on-line chat. The individuals you try to communicate with cannot write conversant English. Trying to actually speak to someone is IMPOSSIBLE. No one will talk to you. I have had the original Magic Jack for about four+ years; it has worked fine though there are some issues where your conversation gets choppy. The way to remedy this is to kill or not use your browser while talking. This is a common problem with most all V O I P . The only V O I P service I have found that does not have this problem is T-Mobil "At Home," which is no longer available to the public. They have a proprietary router that gives voice packets priority over data packets so you do not experience the choppy conversation you have with other V O I P services. Magic Jack is a V O I P phone service. I recently added Magic Jack Plus to my stable of phone services. When using the browser, the conversation does get choppy. Just avoid using the browser when you are talking on the phone. A second computer will not help because both computers and Magic Jacks are sharing the same Internet connection. This problem exists whether you have the standard Magic Jack or Magic Jack Plus. Considering what it costs per year for Magic Jack phone service vs. regular phone service or other V O I P service, you cannot beat the price. I have had other V O I P service in the past. SunRocket, now out of business, was top drawer. It was feature rich, worked very well and allowed the customer to customize their service through an easy to use Web page. When SunRocket folded, I switched to "Packet Eight." Talk about sorry; their V O I P was horrible and they had a penchant for over and double billing. Had to have my credit card company reverse the overcharges and refuse future billing from them. Getting rid of them was like trying to get rid of a terminal fungus. T-Mobile's V O I P (no longer offered) is top notch functionally though their features are not as rich as SunRocket's were. Anyone that had T-mobile at Home before it was discontinued is "grand-fathered" in and can continue using the service. Here is something many folks do not know about: V O I P uses the Cell Phone system to make and receive calls. In today's world, a large number of what most people think of as "Land Lines" are actually making calls routed over V O I P . Their phone provider has conveniently neglected to tell them of this fact. If you have phone service provided by your Cable TV or Internet Service Provider (ISP), you are paying Land Line phone fees for V O I P service. If you are having a billing problem, contact your credit card company and dispute the charges. You do not have to tolerate being ripped off. DO NOT use debit cards; it is extremely difficult to dispute a charge. No, I do not work for Magic Jack, T-mobile or any other V O I P service, nor do I receive compensation in any way for what I have posted here. I am just sharing what I know and my experience with V O I P and Magic Jack. Magic Jack does need to improve their customer service; a good start would be to move it to the United States where it belongs. I doubt that it will happen. Hope this helps, Joe B.
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