Product: Magicjack Technical Support Clear all filters (64 of 64 reviews match)
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Magicjack in Elgin, Illinois - Phone has been down for two months

1.0
Details
The worst customer service imaginable. Tried there online support numerous times - they only have online chat support. Cumbersome, inefficient, and just awful. Throwing my unit away and going with a real telephone company. Stay away from these jokers. It is nothibg more than an online scam.
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Review
#1398012 Review #1398012 is a subjective opinion of poster.
Service
Magicjack Technical Support
1.0
Details
I was in the past a life long MagicJack customer for twenty-five years,recently I tried my best to reinstate my magicjack as I seemed to have much problems with communication,English was hard to understand,but the insults were very clear,I was accused of using one of...
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Review
#1390425 Review #1390425 is a subjective opinion of poster.
Service
Magicjack Technical Support
Cons
  • I did not like their services
  • Poor customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • Services Need To Be Revamped
1.4
Details
(BTW; I ain't a techie, but I'm not an idiot; The cheap module from eBay; an official MAGICJACK PLUS module with the same inputs as our bad boy; Produced the same lights & got dial tone with NO PROBLEM; Inly to repeatedly hear the Robot pronounment; "ATTENTION; YOUR...
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Review
#1295439 Review #1295439 is a subjective opinion of poster.
Service
Magicjack Technical Support
Pros
  • Silence was golden
Cons
  • Run-around
Reason of review
Poor customer service AND bad quality
Loss
$75
Preferred solution
Let the company propose a solution
2.5
Details
There is a problem with the script for the launcher, so the pad comes up and immediately is covered with a message to connect the magicjack, It is connected and works fine. I was on with customer service for almost two hours, they walked me through the exact...
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Review
#1289119 Review #1289119 is a subjective opinion of poster.
Service
Magicjack Technical Support
Pros
  • Cost and value
  • Concept
  • Easy to use
Cons
  • Replacement or refund policies
  • It help
Reason of review
Poor customer service
Loss
$45
Preferred solution
Deliver product or service ordered
Tags
  • Magik Jack customer service
1.8
Details
Magicjack - Magically will Jack you around
For 8 months the MagicJack device worked fine and then suddenly didn’t. The phone said “no line”. Customer service is available through “chat” but be ready to wait over an hour to “chat” with someone. I was told of a list of things to do in order to test it and the...
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Review
#1287298 Review #1287298 is a subjective opinion of poster.
Service
Magicjack Technical Support
Reason of review
Poor customer service
I have spent 3 hour yesterday trying to get help and no one can get the system up after I was disconnected when the service was still intact and paid for anther month.then I was transfer only to be sitting at 1 more person for 30 min. then it was after hours and at no...
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Review
#1273964 Review #1273964 is a subjective opinion of poster.
Service
Magicjack Technical Support
Reason of review
Poor customer service
1.0
Details
I am a long time MagicJack customer who just recently renewed my membership and at this point, very disappointed in your customer service and tech support. Can you please escalate this call to the highest available representative? I have the entire chat from my last...
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1 comment
Anonymous
#1451819

I"m having the same problem....the people I call cannot hear me. Anyone find a cure yet?

Review
#1164535 Review #1164535 is a subjective opinion of poster.
Service
Magicjack Technical Support
Reason of review
Poor customer service
Loss
$11
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Jan 07, 2018

Still no response from Magic Jack

Original review posted by user Jan 06, 2018

If you want tech support you will have to pray that their server is up and running.I received my equipment over two months after ordering. It was delivered to an APO address which typically adds 1 week onto regular mail. I tried to get connected to support but it is...
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Review
#1163524 Review #1163524 is a subjective opinion of poster.
Service
Magicjack Technical Support
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Magik Jack customer service
3.1
Details
Last Sunday, I lost magicjack phone service following a power outage. I've been in their queue for two nights over an hour last eve and well over two hours tonight. The following is a copy of my conversation with their assistant Hello, I used “magicJack live” help to...
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1 comment
Anonymous
#1585233

Have the same problem power outage replace equipment magicJack will not reconnect have done extensive reconnect have not gone as far as you have I think the problem solve the issue is to go buy a new one.

Review
#1161630 Review #1161630 is a subjective opinion of poster.
Service
Magicjack Technical Support
Cons
  • After hours just trying to fix my phone
  • Solution is to buy another
Reason of review
Poor customer service
Loss
$45
Preferred solution
Let the company propose a solution

Contact Magicjack Customer Service

Website:
www.magicjack.com
Mailing Address:
931 Village Blvd – Ste 905 Box No. 386
West Palm Beach, Florida 33409
United States
Phone:
(800) 624-4252
All Magicjack Contacts

Magicjack Reviews

  1. 86 reviews
  2. 45 reviews
  3. 23 reviews
  4. 10 reviews
  5. 11 reviews
Magicjack reviews

Magicjack - Worst then even trump or comcast

Having read where MJ sold 5 million and 3 million still in use, one might ask where the other 2 millon went; sent them back before the 30 day trial period was up or just got frustrated because it does not work!Mine worked for just over a month and too often had no dial tone. Spent hours with chat people (14) and if they got it to work, it lasted a day or so. They never got the prooblem resolved no had an answer as to why the problem existed. I suggested they do the "smart" thing and we both walk away, just sent my monies back. They refused. They have no phone number or address in their website which might tell you something. So I got PO Box address in W. Palm and sent them a letter as to the history and how I am handling their "no refund". I have filed a formal complaint with the Attorney Generals Office in Florida as well as the BBB in W.Palm Beach and contine to use every venue to let people know issues and advise them to be careful, "check out the complaints", they do not make refunds and I personally think they have some issues and growing pains that need to be resolved and until that time comes one might find this could be a scam at some level It's so bad I think I rather be deported to another country then to use this again I am back with Verizon and they are a million times better
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Review
#1143774 Review #1143774 is a subjective opinion of poster.
Service
Magicjack Technical Support
Cons
  • Chat only help
  • No refund policy
  • Customer service
Reason of review
Problem with delivery
Preferred solution
Full refund
Tags
  • MagicJack CSR
  • VIOP
  • tablet explosion
  • Rip Off