Product: Magicjack Technical Support Clear all filters (0 of 61 reviews match)
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Magicjack - Phone has been down for two months

The worst customer service imaginable. Tried there online support numerous times - they only have online chat support. Cumbersome, inefficient, and just awful. Throwing my unit away and going with a real telephone company. Stay away from these jokers. It is nothibg more than an online scam.
1.0
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Magicjack Technical Support
#1398012
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I was in the past a life long MagicJack customer for twenty-five years,recently I tried my best to reinstate my magicjack as I seemed to have much problems with communication,English was hard to understand,but the insults were very clear,I was accused of using one of...
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1.0
Product
Magicjack Technical Support
I didn't like
  • I did not like their services
  • Poor customer service
#1390425
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Magicjack - Magically will Jack you around
For 8 months the MagicJack device worked fine and then suddenly didn’t. The phone said “no line”. Customer service is available through “chat” but be ready to wait over an hour to “chat” with someone. I was told of a list of things to do in order to test it and the...
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1.8
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Magicjack Technical Support
#1287298
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I am a long time MagicJack customer who just recently renewed my membership and at this point, very disappointed in your customer service and tech support. Can you please escalate this call to the highest available representative? I have the entire chat from my last...
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Anonymous
Marcy

I"m having the same problem....the people I call cannot hear me. Anyone find a cure yet?

1.0
Product
Magicjack Technical Support
#1164535
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If you want tech support you will have to pray that their server is up and running.I received my equipment over two months after ordering. It was delivered to an APO address which typically adds 1 week onto regular mail. I tried to get connected to support but it is...
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1.0
Product
Magicjack Technical Support
#1163524
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Last Sunday, I lost magicjack phone service following a power outage. I've been in their queue for two nights over an hour last eve and well over two hours tonight. The following is a copy of my conversation with their assistant Hello, I used “magicJack live” help to...
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Anonymous
G.Ball Arkansas

Have the same problem power outage replace equipment magicJack will not reconnect have done extensive reconnect have not gone as far as you have I think the problem solve the ...

3.1
Product
Magicjack Technical Support
I didn't like
  • Solution is to buy another
  • After hours just trying to fix my phone
#1161630
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Having read where MJ sold 5 million and 3 million still in use, one might ask where the other 2 millon went; sent them back before the 30 day trial period was up or just got frustrated because it does not work!Mine worked for just over a month and too often had no dial...
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Product
Magicjack Technical Support
I didn't like
  • No refund policy
  • All the sevice including customer service
  • Customer service
#1143774
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Setup easy and seemed to work ok.Few issues and dealing with their support was brutal but I gave chance. Wife hated from get go so when wife's annoyed...I'm annoyed. Then started being worse so had to become IT specialist and configure router to see if port forwarding...
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Anonymous
Smaliy

Your complaint has fallen upon another set of deaf ears.You failed to brief silly ignorant folks like myself who are not familiar with the product with which you are dissatisf...

2.1
Product
Magicjack Technical Support
#1120148
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Magicjack - Hacked number

My magicjack number was hacked and when i asked to resolve this issue with technical support they asked for money.
Product
Magicjack Technical Support
#1100543
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Ordered 5 year contract, recieved 1 year I didn't want.Support could not correct the problem. The support for this product is AWFUL. With nothing but canned answers that provide nothing to resolve consumer issues. Unable or unwilling to let me speak to a manager....
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1.7
Product
Magicjack Technical Support
I didn't like
  • Awful support
#1028181
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