Product: Magicjack Technical Support Clear all filters (58 of 58 reviews match)
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I am a long time MagicJack customer who just recently renewed my membership and at this point, very disappointed in your customer service and tech support. Can you please escalate this call to the highest available representative? I have the entire chat from my last...
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1.0
Product
Magicjack Technical Support
#1164535
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If you want tech support you will have to pray that their server is up and running.I received my equipment over two months after ordering. It was delivered to an APO address which typically adds 1 week onto regular mail. I tried to get connected to support but it is...
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1.0
Product
Magicjack Technical Support
#1163524
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Last Sunday, I lost magicjack phone service following a power outage. I've been in their queue for two nights over an hour last eve and well over two hours tonight. The following is a copy of my conversation with their assistant Hello, I used “magicJack live” help to...
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3.1
Product
Magicjack Technical Support
I didn't like
  • Solution is to buy another
  • After hours just trying to fix my phone
#1161630
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Having read where MJ sold 5 million and 3 million still in use, one might ask where the other 2 millon went; sent them back before the 30 day trial period was up or just got frustrated because it does not work!Mine worked for just over a month and too often had no dial...
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Product
Magicjack Technical Support
I didn't like
  • No refund policy
  • Customer service
  • All the sevice including customer service
#1143774
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Setup easy and seemed to work ok.Few issues and dealing with their support was brutal but I gave chance. Wife hated from get go so when wife's annoyed...I'm annoyed. Then started being worse so had to become IT specialist and configure router to see if port forwarding...
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Anonymous
Smaliy

Your complaint has fallen upon another set of deaf ears.You failed to brief silly ignorant folks like myself who are not familiar with the product with which you are dissatisf...

2.1
Product
Magicjack Technical Support
#1120148
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Magicjack - Hacked number

My magicjack number was hacked and when i asked to resolve this issue with technical support they asked for money.
Product
Magicjack Technical Support
#1100543
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Ordered 5 year contract, recieved 1 year I didn't want.Support could not correct the problem. The support for this product is AWFUL. With nothing but canned answers that provide nothing to resolve consumer issues. Unable or unwilling to let me speak to a manager....
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1.7
Product
Magicjack Technical Support
I didn't like
  • Awful support
#1028181
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That was aggrevating enough but when I called the number given for assistance, I was directed to magicjack.com for technical support. When I requested assistance to get my home phone number, which I've had for 16 years, I was going to have to pay $46 for their...
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1.0
Product
Magicjack Technical Support
#1010380
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Tried to get repair from tech support and kept getting cut off..6 times..I know ,crazy me I kept trying..finally called on cell phone and was told I needed to get set up mine was out dated?This update would cost me $44.00 + s/h. Also no refund of yearly payment I'd...
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Product
Magicjack Technical Support
#995884
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Been online twice now with support, to fix volume and other issues, over 3.5 hours and they have done nothing.Called now 3 times asking for address to write complaint, finally 3rd time I got an address. the first call the girl who spoke very poor english on top of the...
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1.7
Product
Magicjack Technical Support
I didn't like
  • Live help is more like a can of dead fish
  • Customer service
  • No help whatso ever forgedaboutit
#966274
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