Manufacturer: Magicjack Category: Technical Support Clear all filters (53 of 53 reviews match)
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Ordered 5 year contract, recieved 1 year I didn't want.Support could not correct the problem. The support for this product is AWFUL. With nothing but canned answers that provide nothing to resolve consumer issues. Unable or unwilling to let me speak to a manager....
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1.7
Product
Magicjack Technical Support
I didn't like
  • Awful support
#1028181
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That was aggrevating enough but when I called the number given for assistance, I was directed to magicjack.com for technical support. When I requested assistance to get my home phone number, which I've had for 16 years, I was going to have to pay $46 for their...
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1.0
Product
Magicjack Technical Support
#1010380
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Tried to get repair from tech support and kept getting cut off..6 times..I know ,crazy me I kept trying..finally called on cell phone and was told I needed to get set up mine was out dated?This update would cost me $44.00 + s/h. Also no refund of yearly payment I'd...
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Product
Magicjack Technical Support
#995884
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Magicjack - Hacked number

#1100543
My magicjack number was hacked and when i asked to resolve this issue with technical support they asked for money.
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Magicjack Technical Support Review

#918004
Bought the magicJackGo and it cant make call to Tmobile number in Tampa Florida. I contacted Tech support they are unable to assist and filed a report to "upper department". No response from upper department and problem persist. Ask for refund still no response.
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Been online twice now with support, to fix volume and other issues, over 3.5 hours and they have done nothing.Called now 3 times asking for address to write complaint, finally 3rd time I got an address. the first call the girl who spoke very poor english on top of the...
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1.7
Product
Magicjack Technical Support
I didn't like
  • Only thing you get is sorry let me apologize
  • Live help is more like a can of dead fish
  • Poor volume
#966274
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This is probably the worst customer service and also the worst equipment I have ever used in my fairly long life.Do yourself a favor and DO NOT BUY this junk. It isn't worth the hassle. This is one time where you actually get what you pay for. I'm supposed to enter 100...
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1.3
Magicjack Kenwood, California
Product
Magicjack Technical Support
I didn't like
  • Any dealings with them
  • Bad phone service
  • Quality
#923737
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MagicjackGo can not be replaced with MagicjackGo
Anyone has any answer, i ask this to Magicjack Company. bad business practice, bad Customer service, bad business practice, bad Customer service, bad business practice, bad Customer service, bad business practice, bad Customer service, bad business practice, bad...
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2.9
Product
Magicjack Technical Support
I liked
  • Cheap
I didn't like
  • No refund policy
  • Any dealings with them
  • Live chat
#902172
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If this will help the undecided about Magicjack. I purchased the Magicjack to have as a back up in hurricane season. I tried calling my MagicJack line the other day only to find it does not ring or does the call go to voicemail. I called customer service and the...
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1.0
Product
Magicjack Technical Support
I didn't like
  • All the sevice including customer service
#846910
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winsloh olsin: I have a magicJack PLUS and it is not working I bought it from you guys a few years ago Jay: I see. Jay: Let me check your account first to assist you further with the problem. winsloh olsin: I also own a regular magicJack ( your original type ) and...
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Product
Magicjack Technical Support
I liked
  • Call quality
I didn't like
  • Poor customer service
#843451
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Had an experience this am.......dog ate the end of my Ethernet cord to the MJ....I love my MJ.....works very well when used with your modem. so I called support.... little question was all....CAN I use and Ethernet plus to replace the mj on......aft one hr on the fone...
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Product
Magicjack Technical Support
#802866
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I called because my computer that I used for mj,went down,and I was unable to make calls. Shw said I needed an upgrade,so I paid to do,I need a phonethe $43.00 and they changed my number,so now emails go to one number,and and ad is on the new number,where voice mail...
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Product
Magicjack Technical Support
#802822
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