MJ Go - Bad product, bad service, even worse customer service | Magicjack in West Palm Beach, Florida

1.9
Details
Had a MJ+. When renewal came up was enticed into switching to MJ Go, newer upgraded device. Phone service went into the crapper. Calls went to voicemail at random, sometimes no ring. Clarity was mostly really poor and unaudible. Invisible cust svc. Only chat available. No help. No phone number to call. Chat service is obviously in a foreign land with employees working off scripts. How useful is that? Found out that payment is on a per device only basis which means if U want to switch to another device (like I did), U start over, pay again, and lose credit for unused time on previous device. Really *** system. There's much better out there.
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Review
#1114129 Review #1114129 is a subjective opinion of poster.
Service
Magicjack Phone Service
Pros
  • Affordabilty
  • Price
Cons
  • Knowlegeable live help unavailable
  • Chat conversations and unresolved issues
  • Chat only help
Reason of review
Exchange policy
Loss
$60
Preferred solution
Let the company propose a solution
Tags
  • magicjack plus transfer beware

NO service after 2 years. | Magicjack

Paid for five years of magic jack. Several individuals would have problems calling me. After the first year the service really started going downhill. I did not know at the time that I was not getting a lot of phone calls/messages. I was sent important phone calls and I never got them!! The answering machine would pick up on the callers side, but I never heard the ringing of the phone nor did I get messages on my telephone. I really don't know how long this inferior service quality was going on. It started getting to a point during the month of November of 2016 they would leave a message and I never got it on my phone. NOW if ANYONE would call me I never get a ringing on my phone to let me know I have an incoming phone calls. I finally had to resort to going with my cable company to get a NEW phone agreement. I don't know how this company stays in business. I bought the Magic Jack phone connection through Magic Jack. The quality of service was an eye opening experience. When I would talk to my sister in law the phone would go dead and I would have to call her back or she would call me back and we would accuse each other of hanging up on each of us. This was on-going for a LONG time. Don't waste your time, money and hair pulling by purchasing this device. I can not call or receive calls and this has been since last year 2016!! I could understand the inferior quality if I bought this product from another source, but this was from Magic Jack and was purchased through Magic Jack. I would definitely reconsider purchasing this product because it isn't worth the frustration.
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Review
#1090995 Review #1090995 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
No service
Loss
$300
Preferred solution
Let the company propose a solution
2.6
Details
I don't use magicjack much but pay them for the year. Recently had to pay them for a plan even though I already bough the number, otherwise my calls would only appear as some random number instead of my paid for number. After paying, it still does not work. The...
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Review
#1054627 Review #1054627 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Poor customer service
Loss
$15
Preferred solution
I'd like to not have these problems with your app
Nothing in particular happened, just feel their service is outdated.The call waiting service gives really long, loud beeps but can't tell us who's calling. This service has been around for many years with other phone companies. Other thing, they won't allow us to block...
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Review
#1025064 Review #1025064 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality
1.0
Details
This company really left wondering how they stay in business . Story is I contacted them to set up a business line. My initial contact was fine with the sale rep I dealt with. I was asked to send copy of my current phone bill so that they could port my number over. I...
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2 comments
Anonymous
#1299915

I have used Magic Jack for many years. I started off using the original MJ that had to be plugged in a computer.

There were a few disconnects at first. When I upgraded to the new MJ. I have had no more disconnects than a cellphone.

I like all the special features that come without an additional price.

The yearly cost is about one month service with a regular telephone. I recommend this service to all my friends,

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Review
#1001030 Review #1001030 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Customer service i recieved
Reason of review
Poor customer service
Loss
$15
I had 2 of these and both worked very well to the point I switched other over to it and they are also all very happy It doesn't take much to set up .Great Great product . Can not understand people complaining about this product but I seen it before . I offer something...
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Review
#980375 Review #980375 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Good quality

Magicjack Phone Service Review

1.4
Details
Magic Jack. Should be called magic junk. Please who ever this may concern Don't buy this junk. It was more trouble than what it was worth. Calls wouldn't go through, bad reception and I had high speed internet. The list goes on. Asked for help several times couldn't get anything resolved. Bad cheap technology. Please don't purchase !!!!!!!!
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Review
#891999 Review #891999 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality
Was working fine until I disconnected it to change gateways. when I plugged it back in it did not work. I called and they said my subscription had expired and the money I previously paid for the year was only for registration and not phone service???That it did not...
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1 comment
Anonymous
#1121194

magic jack suck cant call the chat line and they know your name can i sue them

Review
#798405 Review #798405 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality
My magic jack quit working ridiculous , you call its not working they say we now charge twice for and for service got bill for 45.00 paid it like every year now they say you ow 45.00 for phone number. so it is *** now you don't save any money . Don't buy it it is not...
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1 comment
Anonymous
#1108524

Found that the extra $20 or 45 is actually a 3rd party that offers phone assistance with your magic jack equipment, router, etc. They are not affiliated with MJ.

BUT Magic Jack has vertually NO customer support or service. Run around and around and around.

Review
#785638 Review #785638 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality

Faulty adaptors | Magicjack

Devices work great, and it is a cheap service compared to having a regular phone line, but equipment comes with bad quality adaptors. They die out after some time, and company does not stand behind the product. They say they replace it for free, but overcharge you with shipping charge. It turns out to be more expensive than buying a new one. They refuse to be reasonable or accept their responsibility at their expense, even though it is a product quality problem. I have 4 of these devices, and all 4 adaptors have gone bad.
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Review
#776722 Review #776722 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality