Product: Magicjack Phone Service Clear all filters (757 of 757 reviews match)
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2.6
Details
I don't use magicjack much but pay them for the year. Recently had to pay them for a plan even though I already bough the number, otherwise my calls would only appear as some random number instead of my paid for number. After paying, it still does not work. The...
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Review
#1054627 Review #1054627 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Poor customer service
Loss
$15
Preferred solution
I'd like to not have these problems with your app
Nothing in particular happened, just feel their service is outdated.The call waiting service gives really long, loud beeps but can't tell us who's calling. This service has been around for many years with other phone companies. Other thing, they won't allow us to block...
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Review
#1025064 Review #1025064 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality
1.0
Details
This company really left wondering how they stay in business . Story is I contacted them to set up a business line. My initial contact was fine with the sale rep I dealt with. I was asked to send copy of my current phone bill so that they could port my number over. I...
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2 comments
Anonymous
#1299915

I have used Magic Jack for many years. I started off using the original MJ that had to be plugged in a computer.

There were a few disconnects at first. When I upgraded to the new MJ. I have had no more disconnects than a cellphone.

I like all the special features that come without an additional price.

The yearly cost is about one month service with a regular telephone. I recommend this service to all my friends,

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Review
#1001030 Review #1001030 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Customer service i recieved
Reason of review
Poor customer service
Loss
$15
I had 2 of these and both worked very well to the point I switched other over to it and they are also all very happy It doesn't take much to set up .Great Great product . Can not understand people complaining about this product but I seen it before . I offer something...
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Review
#980375 Review #980375 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Good quality

Magicjack Phone Service Review

1.4
Details
Magic Jack. Should be called magic junk. Please who ever this may concern Don't buy this junk. It was more trouble than what it was worth. Calls wouldn't go through, bad reception and I had high speed internet. The list goes on. Asked for help several times couldn't get anything resolved. Bad cheap technology. Please don't purchase !!!!!!!!
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Review
#891999 Review #891999 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality
Was working fine until I disconnected it to change gateways. when I plugged it back in it did not work. I called and they said my subscription had expired and the money I previously paid for the year was only for registration and not phone service???That it did not...
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1 comment
Anonymous
#1121194

magic jack suck cant call the chat line and they know your name can i sue them

Review
#798405 Review #798405 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality
My magic jack quit working ridiculous , you call its not working they say we now charge twice for and for service got bill for 45.00 paid it like every year now they say you ow 45.00 for phone number. so it is *** now you don't save any money . Don't buy it it is not...
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1 comment
Anonymous
#1108524

Found that the extra $20 or 45 is actually a 3rd party that offers phone assistance with your magic jack equipment, router, etc. They are not affiliated with MJ.

BUT Magic Jack has vertually NO customer support or service. Run around and around and around.

Review
#785638 Review #785638 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality

Magicjack - Faulty adaptors

Devices work great, and it is a cheap service compared to having a regular phone line, but equipment comes with bad quality adaptors. They die out after some time, and company does not stand behind the product. They say they replace it for free, but overcharge you with shipping charge. It turns out to be more expensive than buying a new one. They refuse to be reasonable or accept their responsibility at their expense, even though it is a product quality problem. I have 4 of these devices, and all 4 adaptors have gone bad.
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Review
#776722 Review #776722 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality
1.0
Details
I could write a book on all the problems we had with Magic Jack: technical, billing, customer service - a terrible experience all around and the device did not work as the company claims it would. Plus, took many, many long phone calls to get them to stop billing us. ...
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1 comment
Anonymous
#1100243

I've had a magic jack for about five years. Never had a problem with majic jack, but rather a slow speed with my internet provider on occasion.

I do not live in the US, but can call into the US, either talking with family, or transacting business.

Magic jack is worth it's weight in gold.

Review
#775056 Review #775056 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Keeps billing us even after we cancelled
Reason of review
We cancelled and this still bill us.
Loss
$38
Preferred solution
Full refund

Magicjack in Winter Garden, Florida - Magic jack complaint

I got a new phone and my caller ID will no longer work with Magic Jack. Also my phone beeps and people I am talking to miss every 3rd word I say. Reception is not clear. There is static and beeps. Saving money is not so great if the product does not work properly. Also people can no longer leave messages for me. They just get a message that "the Magic Jack customer is not available" That stinks. I have missed a lot of important messages.
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Review
#768216 Review #768216 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered