Terrible Customer Service | Magicjack in Phoenix, Arizona

My magicjack phone adapter stopped working after the 30 day warranty, customer service is terrible and the only way to get a new adapter is to purchase more service. As I had already purchased two more years of service I don't want to extend longer - Their response was "OK GOOD Sad BY"
View full review
Review
#1420970 Review #1420970 is a subjective opinion of poster.
Service
Magicjack Phone Service
Pros
  • Cheap
Cons
  • Customer service
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • VIOP
Voicemail to email feature rarely works. If you get a voicemail at all it will disappear from your voicemail box before you can listen. Voicemails are often not sent to email, and simply disappear before you can listen, so you'll never know you had a call. Only some...
View full review
1 comment
Anonymous
#1609599

I am using magic jack plus more then 5 years and never miss any voice message on email. Call logs always their.

Review
#1399101 Review #1399101 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality
1.0
Details
had for about 4 months. Cannot get a dial tone and never could. Cannot figure out how to get one. Magicjack connected to my cell phone and can receive calls through it but not home phone. Trying to cancel service, but cannot get to talk with a live person. Used live...
View full review
Review
#1386032 Review #1386032 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Non disclosed charges
  • Could not get a dial tone
Reason of review
cannot get dial tone and want to cancel
Loss
$30
Preferred solution
cancel my account
2.0
Details
2 weeks ago my magicjack stopped working. Contacted customer support, they blamed my ISP, then my modem, them my modem manufacturer. They were unwilling to admit the unit was faulty and wanted me to purchase another unit. I find this to be very, very poor customer...
View full review
Review
#1294690 Review #1294690 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Damaged or defective
Loss
$55
Preferred solution
A replacement unit at no charge to me.
1.4
Details
Both a relative and me purchased MagicJack without reading the reviews unfortunately thinking it was a good deal. It turned out to be nothing but frustration for us both. The service is very spotty, their software is dysfunctional and antiquated (they do not even...
View full review
Review
#1280487 Review #1280487 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Terrible customer service
  • Unfair and deceptive billing practices
Reason of review
Phone number that was added to the account and paid for was removed without any notification.
Loss
$11
Preferred solution
Full refund
Never put any money on prepaid calls, magic jack with steal the whole amount and not tell you a thing.Forget about a refund, they just laugh at you. These people are thieves, if this was not a telecom, they would all be in jail All bought and paid for by your elected...
View full review
Review
#1197207 Review #1197207 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Getting my money stolen
Reason of review
150
Loss
$150
Preferred solution
Full refund
Tags
  • charges scam

Not happy did not solve anything passed me off to chat line | Magicjack

No help have Canadian phone # and everyone can't call me without getting a long distance charge!!
View full review
Review
#1184851 Review #1184851 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality

Fedup with mj | Magicjack

Every time i need to make a call, there is always interferience from some one, either pushing ## to cut me off or with other braking call sound, also by cutting sound to every other word so it is impossible to understand what the other person is saying. I use mj very little for this reason, but because this is the only phone i have i neef it to be reliable, but is worse and worse i wish i could afford a better phone! Geess!!?? It is very upseting mj does not care and ignore this problem!¡?!
View full review
Review
#1161500 Review #1161500 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality

MAGIC JACK, ARE THEY FOR REAL, | Magicjack

1.0
Details
I PURCHASED TWO MAGIC JACK 2 TO 3 MONTH BEFORE i ACTIVATED THEM, THE MONTHLY CHARES WAS/ IS MORE THAN I THROUGH, OR MORE THAN THEY WERE SUPPOSE TO BE, SO NOW I HAVE TWO MAGIC JACK, THAT DO NOT WORK, THE ONLY WAY THIS ITEM WILL WORK FOR ME, IS IF I SEND ONE TO THE WEST INDIES AND I KEEP ONE. IT WILL NOT ALLOW YOU TO CALL TO THE WEST INDIES, AND THAT WAS THE MAIN QUESTION I ASKED, I WAS TOLD THAT THEY SHOUL WORK IN THE VERGIN ISLAND, BUT THAT IS NOT THE WEST INDIES, SO I AM OUT OF MONEY, THEY WILL NOT EVEN TAKE THEM BACK, WIIL I GUESS THIS WILL TEACH ME TO BUY ON LINE
View full review
Review
#1147095 Review #1147095 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Well
Reason of review
the item does not work where I need them, and I was told that they worked there
Loss
$75
Preferred solution
Let the company propose a solution

One way sound | Magicjack

1.6
Details
When I call from magic jack they can’t hear me and when they call me at my Magicjack then I can’t hear When I joined the technical support queue it said I am number 54 and when my turn came after almost one hour 15 minutes it said technical support is not available - that is fraud customer setvucr afaqpatel@yahoo.com
View full review
Review
#1146452 Review #1146452 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality