Product: Magicjack Phone Service Clear all filters (757 of 757 reviews match)
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1.0
Details
had for about 4 months. Cannot get a dial tone and never could. Cannot figure out how to get one. Magicjack connected to my cell phone and can receive calls through it but not home phone. Trying to cancel service, but cannot get to talk with a live person. Used live...
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Review
#1386032 Review #1386032 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Could not get a dial tone
  • Non disclosed charges
Reason of review
cannot get dial tone and want to cancel
Loss
$30
Preferred solution
cancel my account
2.0
Details
2 weeks ago my magicjack stopped working. Contacted customer support, they blamed my ISP, then my modem, them my modem manufacturer. They were unwilling to admit the unit was faulty and wanted me to purchase another unit. I find this to be very, very poor customer...
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Review
#1294690 Review #1294690 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Damaged or defective
Loss
$55
Preferred solution
A replacement unit at no charge to me.
1.4
Details
Both a relative and me purchased MagicJack without reading the reviews unfortunately thinking it was a good deal. It turned out to be nothing but frustration for us both. The service is very spotty, their software is dysfunctional and antiquated (they do not even...
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Review
#1280487 Review #1280487 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Terrible customer service
  • Unfair and deceptive billing practices
Reason of review
Phone number that was added to the account and paid for was removed without any notification.
Loss
$11
Preferred solution
Full refund
Never put any money on prepaid calls, magic jack with steal the whole amount and not tell you a thing.Forget about a refund, they just laugh at you. These people are thieves, if this was not a telecom, they would all be in jail All bought and paid for by your elected...
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Review
#1197207 Review #1197207 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Getting my money stolen
Reason of review
150
Loss
$150
Preferred solution
Full refund
Tags
  • charges scam

Magicjack - Not happy did not solve anything passed me off to chat line

No help have Canadian phone # and everyone can't call me without getting a long distance charge!!
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Review
#1184851 Review #1184851 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality

Magicjack - Fedup with mj

Every time i need to make a call, there is always interferience from some one, either pushing ## to cut me off or with other braking call sound, also by cutting sound to every other word so it is impossible to understand what the other person is saying. I use mj very little for this reason, but because this is the only phone i have i neef it to be reliable, but is worse and worse i wish i could afford a better phone! Geess!!?? It is very upseting mj does not care and ignore this problem!¡?!
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Review
#1161500 Review #1161500 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality

Magicjack - MAGIC JACK, ARE THEY FOR REAL,

1.0
Details
I PURCHASED TWO MAGIC JACK 2 TO 3 MONTH BEFORE i ACTIVATED THEM, THE MONTHLY CHARES WAS/ IS MORE THAN I THROUGH, OR MORE THAN THEY WERE SUPPOSE TO BE, SO NOW I HAVE TWO MAGIC JACK, THAT DO NOT WORK, THE ONLY WAY THIS ITEM WILL WORK FOR ME, IS IF I SEND ONE TO THE WEST INDIES AND I KEEP ONE. IT WILL NOT ALLOW YOU TO CALL TO THE WEST INDIES, AND THAT WAS THE MAIN QUESTION I ASKED, I WAS TOLD THAT THEY SHOUL WORK IN THE VERGIN ISLAND, BUT THAT IS NOT THE WEST INDIES, SO I AM OUT OF MONEY, THEY WILL NOT EVEN TAKE THEM BACK, WIIL I GUESS THIS WILL TEACH ME TO BUY ON LINE
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Review
#1147095 Review #1147095 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Well
Reason of review
the item does not work where I need them, and I was told that they worked there
Loss
$75
Preferred solution
Let the company propose a solution

Magicjack - One way sound

1.6
Details
When I call from magic jack they can’t hear me and when they call me at my Magicjack then I can’t hear When I joined the technical support queue it said I am number 54 and when my turn came after almost one hour 15 minutes it said technical support is not available - that is fraud customer setvucr afaqpatel@yahoo.com
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Review
#1146452 Review #1146452 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality

Magicjack in West Palm Beach, Florida - MJ Go - Bad product, bad service, even worse customer service

1.9
Details
Had a MJ+. When renewal came up was enticed into switching to MJ Go, newer upgraded device. Phone service went into the crapper. Calls went to voicemail at random, sometimes no ring. Clarity was mostly really poor and unaudible. Invisible cust svc. Only chat available. No help. No phone number to call. Chat service is obviously in a foreign land with employees working off scripts. How useful is that? Found out that payment is on a per device only basis which means if U want to switch to another device (like I did), U start over, pay again, and lose credit for unused time on previous device. Really *** system. There's much better out there.
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Review
#1114129 Review #1114129 is a subjective opinion of poster.
Service
Magicjack Phone Service
Pros
  • Affordabilty
  • Price
Cons
  • Knowlegeable live help unavailable
  • Conversion policy
  • Chat only help
Reason of review
Exchange policy
Loss
$60
Preferred solution
Let the company propose a solution
Tags
  • magicjack plus transfer beware

Magicjack - NO service after 2 years.

Paid for five years of magic jack. Several individuals would have problems calling me. After the first year the service really started going downhill. I did not know at the time that I was not getting a lot of phone calls/messages. I was sent important phone calls and I never got them!! The answering machine would pick up on the callers side, but I never heard the ringing of the phone nor did I get messages on my telephone. I really don't know how long this inferior service quality was going on. It started getting to a point during the month of November of 2016 they would leave a message and I never got it on my phone. NOW if ANYONE would call me I never get a ringing on my phone to let me know I have an incoming phone calls. I finally had to resort to going with my cable company to get a NEW phone agreement. I don't know how this company stays in business. I bought the Magic Jack phone connection through Magic Jack. The quality of service was an eye opening experience. When I would talk to my sister in law the phone would go dead and I would have to call her back or she would call me back and we would accuse each other of hanging up on each of us. This was on-going for a LONG time. Don't waste your time, money and hair pulling by purchasing this device. I can not call or receive calls and this has been since last year 2016!! I could understand the inferior quality if I bought this product from another source, but this was from Magic Jack and was purchased through Magic Jack. I would definitely reconsider purchasing this product because it isn't worth the frustration.
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Review
#1090995 Review #1090995 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
No service
Loss
$300
Preferred solution
Let the company propose a solution