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1.0
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Update by user Dec 14, 2019

Supposedly I'm being expedited the equipment.

Original review posted by user Dec 13, 2019

Magic Jack has no customer service. I placed an order Dec. 2 and got a notification that the order had shipped Dec. 3. There were no updates as to the status of the order, so I finally started calling on Dec. 10th. All I got...
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2 comments
Anonymous
#1791087

I re upped using my old phone number and it worked for a few months, then it didnt work I called the tech folks and was on the phone for 2 hours while they tried to figure out the glitch they never di I ASKED FOR A FUNCTIONING DEVICE and they said they couldnt so I got ripped off for$39. I would love to talk to one of the MJ customer service people face to face if you get my drift.

DONT USE RIPOFFF MAGIC JACK!!!!!! Thieves Ripoffs!!!!!!

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Review
#1731312 Review #1731312 is a subjective opinion of poster.
Service
Magicjack Phone Service
Pros
  • Value for the money and special offers and discounts
Cons
  • Product never shipped and gave me the runaround
  • Product not shipped
Reason of review
Order processing issue
Loss
$44
Preferred solution
Full refund
Tags
  • Magicjack Complaints

You get what you pay for | Magicjack

I and 2 other family members are experiencing a lot of static in the lines. It only start happening months ago. Now I am pretty much forced to use my cell phone to communicate. Also as others has said, when you are on the line and a call is coming through, it cuts your voice off with each ring. Pretty annoying but you get what you pay for.
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Review
#1715525 Review #1715525 is a subjective opinion of poster.
Service
Magicjack Phone Service

Majic Jack keeps dropping calls | Magicjack

The calls is dropped after few minutes which is very very bad I hate my MJ
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Review
#1658917 Review #1658917 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Access/ activation issues
Loss
$1000
Preferred solution
Let the company propose a solution
1.0
Details
I used Magic Jack to call Germany, because their rates where at one time reasonable, and all I would do is make a payment for the Entire Year, and be done with it. This year that payment was made on 06/21/2019, in the amount of $128.02 (exactly 31 days ago today)....
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Review
#1596964 Review #1596964 is a subjective opinion of poster.
Service
Magicjack Phone Service
Pros
  • Reasonable prices in the past
Cons
  • Poor customer service
  • Undisclosed extra charges appear after payment
Reason of review
Poor customer service
Loss
$80
Preferred solution
Since they already have $100.- I'm going to have to pay for this year, and then we'll see next year - BAD TASTE IN MY MOUTH!
Tags
  • Magic Jack Plus
2.4
Details
May 2019 I renewed my service. I considered getting a new device since I bought my device in 2014. The site offered update of firmware, so I did that and just renewed the service. AS it turns out I should have gotten a newer, better device but nothing on the site...
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Review
#1585991 Review #1585991 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Pricing issue

Update by user Jun 02, 2019

Have not heard from company by either letter or e-mail for call. I did request a credit from credit card which has given me the credit while the charge is under review.

If it does ot come back with it re-charged, I will so acknowledge. The dignity and disrespect can't...

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Review
#1524948 Review #1524948 is a subjective opinion of poster.
Service
Magicjack Phone Service

Refuses to port our number back to Spectrum | Magicjack in Lewiston, Maine

Like so many others have said - lousy phone service, lousy customer service, and NOW...refuse to release our phone number BACK to Spectrum! Have filed complaints with the BBB and the Florida AG.
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Review
#1468135 Review #1468135 is a subjective opinion of poster.
Service
Magicjack Phone Service

Was working fine | Magicjack

All of a sudden MJ Go started dropping every other word. Any clue what's going on? Unless you pay extra, support is worthless!
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Review
#1440131 Review #1440131 is a subjective opinion of poster.
Service
Magicjack Phone Service
Pros
  • Price and it was working fine
Cons
  • No longer working very well
  • You cant talk to a human unless you are giving them money
  • Customer service
Reason of review
Bad quality
Loss
$40
Preferred solution
get it to work!
Tags
  • phone device
A few years back i used the magic jack,i had no issues, i thought why don't more people use this? Clear calls,no charge,etc. So now 3-4 years later i went back to magic jack....I could not get it to connect no matter what i did,they would not pick up the phone but now...
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Review
#1438190 Review #1438190 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality

Magicjack Reviews

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Magicjack reviews

Scams | Magicjack

To many so called companies are using magic numbers for scamming and seems like company really doesn’t care or even trying to look into. They got into my bank account sending fake check . Bank extends courtesy of 200$! Until check clears then they withdraw check nxt day. Gave your company phone number other day and no response.
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Review
#1421787 Review #1421787 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Poor customer service