Product: Magicjack Phone Service Clear all filters (757 of 757 reviews match)
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1.0
Details
A message on my phone said "No Line". I did not have a dial tone and couldn't call out. I received incoming messages on my computer and could play them. I called the service number and talked to some heavy accented *** that I couldn't understand. I got to talk to a...
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#620124 Review #620124 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$35
Preferred solution
Full refund

Magicjack - Absolutely Not Recommended to a Friend

1.0
Details
Over a five year period of being a customer I have now dropped three separate phone number accounts. The only way you can communicate with the company is via Chat. It is fairly obvious that English is not the primary language of any of the representatives that I have Chatted with. They could not get billing for these accounts moved to one date so that I did not have to string out my payments. They put a very annoying voice message reminder on your phone line starting about 2 months out from any bill due. You can't make a call until it stops, you can't get rid of it, and they won't take it off until you pay. The corporate is not even a USA one. There headquarters is in Israel. MagicJack, also known as VocalTec Ltd, has been sued four times. One was for patient infrindgement and another for defamation of character and fraudulent statements. Three fourths of the BBB complaints against the company are based on Problems with Product / Service. I had a recent dispute, one of several others, about $3 on my bill and they would not give me a credit for it. They lost a long term customer over a few bucks. If you are considering service, then I would suggest that you get what you pay for and you probably are gambling with your money.
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#611410 Review #611410 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Poor customer service

Magicjack Phone Service Review

Not a good service at all
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#595550 Review #595550 is a subjective opinion of poster.
Service
Magicjack Phone Service

Magicjack in Pittsburgh, Pennsylvania - Stealing my incomming calls without letting me know!

Magic Jack intercepted all my incoming calls on the first ring and told callers they were my voice mail. But they did not give me any access to my voice mail and refused to do so unless I paid an additional 5 years in advance at $149.00 and a service charge of $199.00 to keep my phone number. They were holding several weeks of phone messages for that black mail. All who called me must think I am very rude for not returning their calls. The rsvps for our party this weekend were all lost and we have no idea how many are coming or what foods they are bringing! I called the tech people several times; finally the tech people sent me to a person in India who kept me on the line of over and hour promising to fix the problem and then told me he did not work for Magic Jack. He told me my computer was infected with Trojan Horses and he could clean it up for a cost.
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#585127 Review #585127 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Problems with payment

Magicjack in Port Angeles, Washington - They sent a "upgrade" that never worked but refused to reactivate the old one that did. FIVE days on tech support.

1.7
Details
I have never worked with such a horrible company, ever. They do NOT listen, they are trying to blame the internet service and i have done everything they have asked to get the phone to work. They keep giving me the run around and refuse to refund the balance of my service. I have been told that I need to get a new router for $$$$ so that their $ MJ will work. I have been told so many stories that I have forgotten which ones are in what order. I would NEVER purchase from this company again. I cannot recommend that you so so the first time. Run away, save yourself.
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#564287 Review #564287 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • No refund policy
  • No customer service
  • Support
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund

Magicjack in Cartersville, Georgia - Service person caused problems with magic jack

I called magic jack to add more time and person could not help me. He said I had errors on my computer and for $99.00 he would fix it for me.I told him I did not want him and I had someone I my house who could do it but he insisted that he had to do it. I said no and he hung up. After that I could not call out but someone could call in. I called back and they refused to help me. My phone was working fine until they came in the back door. I have dropped them and my computer does not have any errors on it that we could find.
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Review
#560919 Review #560919 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund

Magicjack in Los Angeles, California - Hide fee to transfer From Cell yo majicjack $ 20.00

I Didn't expectate to pay to transfer From my Cell to majicjack so but it happen International calls i put $ 10.00 lást Year and i make ONLY one CALL and all Money gone This Year i put ANOTHER $ 10.00 and gone AGAIN so My yearly SERVICE expire in April next Year and i hear a Message the my yearly suscripción IS expire no phone # where you can CALL For discusión the Problen The chat Live IS very short time to chat and disconect fast So For Local SERVICE in U SA IS GOOD but For the International CALL IS NOT GOOD what they advertiste so i Hope majicjack fix the issue
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#549518 Review #549518 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Full refund

Magicjack in Owings Mills, Maryland - Magic Jack stopped working - could not complete call though got dial tone

Could not complete call though got dial tone. Called MJ help line 855-325-4813. REc. voice recording helping other customers then after holding disconnected. Called back several times and got fax signal. I even called back on another phone number and got the same fax signal response. I would not recommend using this service, Magic Jack, if for any important line. I only use as extra phone. Previously, I had an issue with Magic Jack where I started with a plug inserted in the back of my computer so the computer had to be on to use the phone. Later I switched to an insert into my router. For the latter I paid for what I thought was 5 years service. But now I am being charged yearly for both. Caution, watch what you are doing with this company!
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#501463 Review #501463 is a subjective opinion of poster.
Service
Magicjack Phone Service

Magicjack in Louisville, Kentucky - They won't stand behind their product.

If this is not acceptable please send me the official form. Where is it on the website? It asks for the zip code of the company, will not take zip and STOPS RIGHT THERE. HERE IS THE COMPLAINT-- I have a device from Magic Jack and provided a phone service. However, they will not fix the problems. the phone quit working, their device is faulty and they will not replace it. They requested remote access which was denied, however, they tried it anyway and as a result crashed my computer. Now there is no service and the last message on the computer was "remote access unsuccessful", so apparently they have tried to access their software. Instead of replacing the device they have chosen to create other problems to retaliate against customers. This is not acceptable and should be investigated. If anyone from BBB or other investigative agency wants to verify the issue, the laptop is here for your inspection and evidence for the investigation. Thank you for your help. I am a senior and need my phone and computer service. Linda MooreCustomer #8127998567 Copy of FCC complaint form:Confirmation FCC Submission Confirmation:
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Review
#491911 Review #491911 is a subjective opinion of poster.
Service
Magicjack Phone Service
Loss
$800

Magicjack in Seattle, Washington - Scammers

I am disabled homebound senior. This morning phone rang and woke me up. When I answered they hung up. I did reverse dial and got robo answer stating "Majic Jack Customer" we can't take your call. You can eave a message. How did they get my name, my phone number. I never showed any interest in this scamming company. I want to be removed from their call list. I want pop up ads to stop. How do we get rid of this scam company. Now to file complaint I have to come up with at least 100 words This is one more hassle to simply state my complaint about company to which this website is dedicated. Enough words yet?
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Review
#489327 Review #489327 is a subjective opinion of poster.
Service
Magicjack Phone Service