1.0
Details
I could write a book on all the problems we had with Magic Jack: technical, billing, customer service - a terrible experience all around and the device did not work as the company claims it would. Plus, took many, many long phone calls to get them to stop billing us. ...
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1 comment
Anonymous
#1100243

I've had a magic jack for about five years. Never had a problem with majic jack, but rather a slow speed with my internet provider on occasion.

I do not live in the US, but can call into the US, either talking with family, or transacting business.

Magic jack is worth it's weight in gold.

Review
#775056 Review #775056 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Keeps billing us even after we cancelled
Reason of review
We cancelled and this still bill us.
Loss
$38
Preferred solution
Full refund

Magic jack complaint | Magicjack in Winter Garden, Florida

I got a new phone and my caller ID will no longer work with Magic Jack. Also my phone beeps and people I am talking to miss every 3rd word I say. Reception is not clear. There is static and beeps. Saving money is not so great if the product does not work properly. Also people can no longer leave messages for me. They just get a message that "the Magic Jack customer is not available" That stinks. I have missed a lot of important messages.
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Review
#768216 Review #768216 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
4.0
Details
I have been a MJ customer for about 4-5 years now. At first I purchased it to try it out and see if it was worth dropping Bell South. Well, I now have 3 Majicjacks I have ported my home phone number to one and wired it so that I use my existing phone jacks in my...
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Review
#756647 Review #756647 is a subjective opinion of poster.
Service
Magicjack Phone Service
Pros
  • No major problems
  • Quality of product
  • Service
Reason of review
Good quality

Warranty | Magicjack in Toledo, Ohio

1.0
Details
purchased a tech support warranty for my magic jack phone. when needed to restore my service, it was totally useless. I wasted several hours on remote with warranty department. did not help at all. they said my network was flooded wit viruses. I purchased another warranty from my cable provider, for another $100 to clean my computer out. and install anti viruses protection. they did it.when I contacted magicjack again for their help in restoring my service, I spent several hours on remote again to no avail. they did not get my magic to work. I have been without a house phone for months and months ever since. I want my money back, from the warranty company they said I had to purchaseget to get my magicjack phone to work again.
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Review
#748050 Review #748050 is a subjective opinion of poster.
Service
Magicjack Phone Service
Pros
  • Concept
  • Cheap
Cons
  • You cant talk to a human unless you are giving them money
  • Chat conversations and unresolved issues
  • No customer service
Reason of review
Warranty issue

Magicjack Phone Service Review

1.0
Details
Purchased a magicjack a month ago paid to have my homephone number ported over found out they couldn't do still waiting for them to refund my money until my money is refunded i can't get a phone number evertime i call them the same asia woman answer the phone telling me she have to fill out another report i think it's a scam ,what's the point of having a phone when no one can call you.
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Review
#747225 Review #747225 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Poor customer service

Magicjack Phone Service Review

the phone company is not being trueful it says if anyone call u from a,macjack phone .u can call them that is not true,my daug.call me i miss her and i couldn't call her at either time she call me.
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Review
#735573 Review #735573 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality
2.0
Details
I received a "bill" in my e-mail stating the government was charging me for the "ability" to dial emergency services ie 991. I didnt pay and tossed the email, then called MJ to ask ,basically, what the..? The email said the "government" will come after me if I dont...
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1 comment
Anonymous
#1082563

911 charges are common with landline services also. This is an additional charge that is collected by Majicjack but is not held by them for extra profit.

Review
#730195 Review #730195 is a subjective opinion of poster.
Service
Magicjack Phone Service
Pros
  • Cheap
Cons
  • Hidden charges
Reason of review
Not as described/ advertised
Loss
$20
Preferred solution
Let the company propose a solution

Magicjack Phone Service Review

Please disconnect my current line because I found some one using my line and send me on my e mail zaheaa0a@yahoo.com for reset new password Thank you for your cooperation Adel
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Review
#698179 Review #698179 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Poor customer service
1.7
Details
Have contacted Magic Jack 4 times (chat) and told them I cannot receive any calls. The incoming caller hears "The Magic Jack customer you are trying to reach is unavailable". There is no dial tone. I can force a call outbound by pressing the keys on my Panasonic...
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Review
#683017 Review #683017 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Chat room only unresponsive
  • Customer service
Reason of review
Damaged or defective
Loss
$65
Preferred solution
Deliver product or service ordered

When I renewed MagicJackGo, payment got put on wrong device and MagicJack says they have issued credit but I have not gotten it.

Called MagicJack the first time because I got a notice to renew a couple of days after I already did that. After talking to them, they said that could not 'move' the credit from the wrong device to the correct device. All that they can do is refund it and bill me on the other device. I was told to expect the credit on my credit card within five business days. It is now passed the five business days and when I called MagicJack, after waiting and then speaking to an Indian Sounding person, I was told that I should call my credit card company and have them call MajicJack. MagicJack phone service is mediocre at best. MagicJack customer service is horrible at best. I am not sure that I want to continue using my MajicJack device. I may just consider the money spent as '*** TAX' and give up.
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Review
#679430 Review #679430 is a subjective opinion of poster.
Service
Magicjack Phone Service
Pros
  • Concept
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$38
Preferred solution
Full refund