Product: Magicjack Phone Plan Clear all filters (47 of 47 reviews match)
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Canadian # was given so I thought...everyone in my own town is asked to pay long distance charges?So tried chat useless tried calling sent me to live chat useless told me to buy new# so I did $10 american so $20 Canadian... still long distance charges are asked chat...
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#1185802 Review #1185802 is a subjective opinion of poster.
Service
Magicjack Phone Plan
Reason of review
Pricing issue

Magicjack - MAGIC JACK IS A SCAM !!!

1.0
Details
It's a group of unscrupulous people together to deceive and rob people! The product does not work and the CON-ARTISTS just hide offering you no solution for the problems! It is cheap, but how good it is if it does not work properly? Customer service and technical support is non existent!!! There are over 2000 negative reviews against these con-artists!!! Over 2000 deceived, unsatisfied and disgusted customers! Scam, Scam, Scam! When the contract ends and you try to transfer your number to a decent and honest company, they hold your number and lie to your face while demanding another year renew in order to release the number. Save your money and your time ! They are robing people in a broad day light! The product is a cheap, cowardly inefficient and unscrupulous as the management behind it ! The entire management should be investigated and arrested! Don't make the same mistake I did, read the reviews: https://www.consumeraffairs.com/cell_phones/magicjack.html https://www.voipreview.org/review/magicjack DON'T BUY IT !!!
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#1135333 Review #1135333 is a subjective opinion of poster.
Service
Magicjack Phone Plan
Cons
  • Cunning deceiving
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
They need to release my number. The number I have paid for!

Magicjack - Renewing Charged 3 times...

Tried to renew subscription, credit card declined 3 times. Checked online banking only to find 3 charges debited from my account for the yearly subscription rate $35 plus admin.fee $2.73 so $37.73 x3 plus $1.00 whatever fee. How can this be? The card was declined. Customer service Vel said it would be credited back witin 12 hours. I'm like where did it go? After 20 minutes it still does not make a bit of sense. I'm done with MJ been a loyal subscriber for over 7yrs. This happened last year or the year before.... The real kicker is I don't have extra money and these extra charges may overdraw my bank account
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#953263 Review #953263 is a subjective opinion of poster.
Service
Magicjack Phone Plan
Reason of review
Problems with payment
Magic Jack does not issue any type of notice your subscription is about to elapse, they simple cut you off. Now they are saying the plans have change (as of 11 days ago) and you must now buy either a 5 year or 10 plan for close to $200. When I requested to speak to a...
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#768415 Review #768415 is a subjective opinion of poster.
Service
Magicjack Phone Plan
Cons
  • Agent
  • Customer service
Reason of review
Pricing issue
Preferred solution
I would really like to speak to an agent of Magic Jack..not some person in a foreign country who is unprepared to solve an issue. And who hopefully will not cuss me out

Magicjack in Anaheim, California - Magic Jack Installation

1.0
Details
I attempted to install magic Jack on my computer, it froze on step TWO, I attempted to call the phone number on the package for help, phone disconnected, next I attempted to find help though the internet. I discovered a help button on the equipment( live contact) I was told to give them access to my computer, I did upon them getting access I was told there is a lot of down loading going on and it is hackers from Russia or China, she said they could fix the problem for three hundred dollars; I said I'll think about it and call back, she said if I do that there will be a additional one hundred dollars. I said forget it broke the contact removed the programs and equipment from my computer, I plan to return the magic Jack to where I bought it for a full refund.
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#704186 Review #704186 is a subjective opinion of poster.
Service
Magicjack Phone Plan
Cons
  • Hiden customer pnone service
  • Thec support and customer service
  • Ripped off
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Magicjack in Absecon, New Jersey - Magic jack ripoff

1.5
Details
on December 08,2013 I purchase a magic jack at Best Buy and pay for a 5 years plan and now on june 07,2015 my number was disconnected when I call customer service at Magic Jack they told me have to pay for another 5 years on my phone number, because the 5 years plan that I purchase in dec. 2013 is for device only and not the phone number, they have 2 separated account the device and the number is a RIPOFF any way you look at it stay away from Magic Jack if you don't want to see you money gone like magic, is a RIPOFF
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Review
#646845 Review #646845 is a subjective opinion of poster.
Service
Magicjack Phone Plan
Cons
  • Non disclosed charges
  • Poor customer service
  • Thec support and customer service
Reason of review
Pricing issue
Loss
$100
Preferred solution
Full refund

Magicjack in Mountain View, Arkansas - MJ is a POS

After talking for a FEW minutes, it just stops working.I have contacted their support and they told me a couple of things I could try but nothing seems to correct the problem. I have gone on the internet to try and find a solution. Several things to try are available on the internet but they seem to be just so much BS. Nothing helps. As soon as I can get a new cell phone plan with unlimited minutes I will be terminating magic jack. Their support team must be reading (answers to your questions) from a script because none of their answers work (and I have trouble understanding their accent)
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Review
#643613 Review #643613 is a subjective opinion of poster.
Service
Magicjack Phone Plan
Reason of review
Bad quality

Magicjack - Scrambles your phone to get you to buy cleanup service

1.0
Details
never talked about why my phone isn't working just wanted to sell cleanup network service. I won't buy so they got rude and said they couldn't help me then hung up. I'm stuck with 5 year plan and no phone service. scam !!!!!!!!!!!!!!!!!!!scam!!!!!!!!!!!!!!!!!!! scam!!!!!!!!!!!!!!!!!! scam!!!!!!!!!!!!!!!!!!!!!! I thought this was a fair and stable company to handle my phone service. They connect to my computer through their magic device and started rambling around that when I knew they were up to something. I don't think I have yet to feel the backlash from what's to come. How do I protect myself now that I made the mistake of letting them trick me
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#539445 Review #539445 is a subjective opinion of poster.
Service
Magicjack Phone Plan
Reason of review
left without service
Preferred solution
Deliver product or service ordered

Magicjack in Brandon, Florida - Magic Jack porting numbe and refund

No phone for over 3 weeks because MJ has not ported my number now I just got an e-mail for a $30.00 charge to port the number. This outfit is out & out crooks. They could not get my MJ to work, They could not get into my computer to fix it. This whole situation is because MJ does not always work. Not my fault. Never sign up for the 5 year plan because that is where the problems started. They even sent a new MJ and it did not work either. If you are happy just sign up for the year.
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#527710 Review #527710 is a subjective opinion of poster.
Service
Magicjack Phone Plan

Contact Magicjack Customer Service

Mailing Address:
PO BOX 6785
West Palm Beach, Florida 33405
United States
Phone:
(800) 624-4252
All Magicjack Contacts

Magicjack Phone Plan Review

Hi I had my magicjack linked to my cell ph but never got it to work for more than a day or to. I got tired and roved it from phone. However it seemed that my 5-year plan was decrivated altogether. I can't accesss magic jack feom my pc
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#492096 Review #492096 is a subjective opinion of poster.
Service
Magicjack Phone Plan