Product: Magicjack Membership Clear all filters (6 of 6 reviews match)
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I have had Magic Jack service for 4 or 5 years and received a notice for renewal.I went online and selected the 1 year renewal for $35.00 which paid through my checking account on 8/12/16 - actual amount taken was $37.97. I week later nothing worked and could not...
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Review
#930358 Review #930358 is a subjective opinion of poster.
Service
Magicjack Membership
Cons
  • Non disclosed charges
  • Hidden charges
Reason of review
Pricing issue
Tags
  • magicjack cost hidden

Nine Phone Calls and I am unable to resolve a MagicJack payment issue!!!

3.1
Details
I originally signed up with a Costco American Express Card for a 30 day trial. At the end of 30 days, they would charge my card for the program. I received the MagicJack, set it up and ported over my phone number. All good. But between my sign up and the 30 days, Costco switched their card program over to CitiCard and AmEx termed their cards. So when the 30 days were up, MagicJack could not charge the now dead Amex Card. I went into the MagicJack site and updated my credit card info to the new Citi card. That is when the nighmare started. The website does not let me resolve my outstanding balance with the new card, because the "product has already shipped". No phone agent can resolve this either. Three different escalations to "Account Review" has resulted in no return phone calls or emails. Two different urgent escalations to "management" has also resulted in no return phone calls or emails. Meanwhile, periodically I receive a notice from American Express that stupidly, MagicJack keeps trying to hit my old dead AmEx card. Basically, I have spent hours on the phone trying to pay MagicJack and they seem to be incapable of taking my money.
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Review
#899978 Review #899978 is a subjective opinion of poster.
Service
Magicjack Membership
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Tags
  • Magic Jack Plus

Magicjack in Ocala, Florida - Scammmm

It was August 06, 2015 and tried to use my MJ service and kept telling me "check the connections" I did and decide to call MJ customer service after many attempts to fix the problem. One person named Steve Jones, the "Technician" recommended to subscribed to a new promotion of 5 years membership and not to worry about the yearly payment renewal for the next 5 years. I did it and now I have been charged this year renewal of $37.00 and I complained at MJ and the polite lady said that it was an scam and that MJ is not responsible for the charge of $130.00 that I paid. NEED HELP!!!
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Review
#850295 Review #850295 is a subjective opinion of poster.
Service
Magicjack Membership
Reason of review
Not as described/ advertised

Magicjack - Membership Review from National City, California

1.0
Details
Magic Jack told us we had to pay an additional subscription fee after we paid a membership activation. What a scam! The sales dept didn't even inform us of these additional fee for $140.00 for 5 years to use it, what a scam! Stay away from Magic Jerks, all they do is make your money disappear! They wouldn't even refund my money, I don't expect them to contact me, I just want to talk with my family overseas....
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Review
#690947 Review #690947 is a subjective opinion of poster.
Service
Magicjack Membership
Reason of review
Pricing issue

Magicjack in Houston, Texas - Ripp off

1.0) I had to change my phone no. immediately after buying the hardware & signing up. I have to pay $30 for that. 2.0) I had been getting emails from them to signup for premoimum membership which will extend my membership for next 5 years. I did & was charged $73+. I did not get any confirmation of my extended subscription. Later I had a chat (copy of the Chat available). The chat agent checked & told my subscription valid till year 2017. 3.0) About one week back I started getting message that my subscription is shortly expiring & for continued service must renew my subscription in order to continue service. 4.0) I had a chat with amgicjack agent yesterday (8/13/2012) & told about my subscription's valadity. She said okay & asked me to go to website & click on phone no. It didnot do any thing. I asked her to fix the problem. Her reply was "because of security reasons" she cannot do that & asked me to try again. This time it changed the validity of "Equipment" by 5 years, but accordingly to thr agent I will have to extend the validity of "Phone number" also by paying more money, Remember that the "Phone no. subscription was validated by an agent in earlier chat. 5.0) I REQUEST SOMEBODY IN THE AFFECTED PEOPLE PUBLISH ON THIS & OTHER RELAVENT SITE PHONE NOS. OF a. FCC b. Better Business Bureau of relevant state. and any other agency. Also some guidance as to how file a complaint.
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Review
#339155 Review #339155 is a subjective opinion of poster.
Service
Magicjack Membership

Magicjack in Washington, District Of Columbia - Magic Jack

This company is a scam!!! I've purchased two of these, first one setup without a problem, magic jack plus comes out, So I purchased it. Got home, set it up. Makes calls great!! Go to receive a call, no one can call me!! I get online with their support, first lady that helped me "nelly" was really helpful and nice, I get transferred to Loren, and this lady is rude, non caring, and constantly point the direction toward your pocket. The software I use for them was telling me it was unregistered, After 2 hours of wasting my time online for them to give me a new number, "i still cant receive calls" now my device is registered when I didn't do anything, and Loren tells me "since you have registered you will have to pay to get it changed" I went from a problem of not "receiving phone calls" to "you gotta pay us 10$ for this product to work" after I just spent 80$ on it plus its membership, Just wow! Filed report with Better Business , posted on facebook, youtube, and twitter. DONT BUY MAGICCRAP!
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3 comments
Anonymous
#459070

I reported them to better business, after fighting with them for a month with better business, they said they refunded my money, which they never did.

Anonymous
#431382

I thought it seemed kind of odd that the numbers are not toll free that they give you to call. When you do call MagicJackPlus, all you ever get is a recording.

I fnally called this one number and it specifically says that you can only call this number for billing purposes. I asked them if it was the original magic jack. Are they incorporated with the Articles Of Organizations at Secretary of State's Office? They wouldn't tell me.

I guess I'll have to call the Attorney General Office. Should I try magic jack so I can dump my phone company? What is the best brand?

VOIP? Magic Jack is not professional.

Anonymous
#428641

Sorry, but you are totally out-of-luck with this fast-millions fly-by-night excuse for a business.

DON'T KEEP WAITING, nothing is being done, and nothing will ever happen!

Notice the message "....any answers you can get...(from a chat....) are here in the FAQ's" This is THE ONLY truth I have gotten from these incompetent fraudsters. The reps you TRY to discuss problems with only sit there in front of their monitor and read FAQ responses, over and over like a PARROT! You can Google this disaster company and dig-out phone numbers, web-site addresses, even corporate information, to pursue your claim. Try to hook-up with a class-action lawsuit, or if all else fails, talk to your attorney.

THey DO NOT CARE about complaints to the FCC, BBB's, Secretaries-of-State, or anyone else....there are THOUSANDS already filed.

If you can catch it in time, stop payment on your credit card....that's what I'm doing RIGHT NOW!!!!!!!! Best of Luck

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Review
#295184 Review #295184 is a subjective opinion of poster.
Service
Magicjack Membership
Loss
$100

Contact Magicjack Customer Service

Mailing Address:
PO BOX 6785
West Palm Beach, Florida 33405
United States
Phone:
(800) 624-4252
All Magicjack Contacts