Product: Magicjack Membership Clear all filters (0 of 6 reviews match)
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I have had Magic Jack service for 4 or 5 years and received a notice for renewal.I went online and selected the 1 year renewal for $35.00 which paid through my checking account on 8/12/16 - actual amount taken was $37.97. I week later nothing worked and could not...
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Saugerties, New York
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Magicjack Membership
I didn't like
  • Hidden charges
  • Non disclosed charges
#930358
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Nine Phone Calls and I am unable to resolve a MagicJack payment issue!!!

I originally signed up with a Costco American Express Card for a 30 day trial. At the end of 30 days, they would charge my card for the program. I received the MagicJack, set it up and ported over my phone number. All good. But between my sign up and the 30 days, Costco switched their card program over to CitiCard and AmEx termed their cards. So when the 30 days were up, MagicJack could not charge the now dead Amex Card. I went into the MagicJack site and updated my credit card info to the new Citi card. That is when the nighmare started. The website does not let me resolve my outstanding balance with the new card, because the "product has already shipped". No phone agent can resolve this either. Three different escalations to "Account Review" has resulted in no return phone calls or emails. Two different urgent escalations to "management" has also resulted in no return phone calls or emails. Meanwhile, periodically I receive a notice from American Express that stupidly, MagicJack keeps trying to hit my old dead AmEx card. Basically, I have spent hours on the phone trying to pay MagicJack and they seem to be incapable of taking my money.
3.1
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Magicjack Membership
#899978
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It was August 06, 2015 and tried to use my MJ service and kept telling me "check the connections" I did and decide to call MJ customer service after many attempts to fix the problem.One person named Steve Jones, the "Technician" recommended to subscribed to a new...
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Magicjack Membership
#850295
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Magicjack - Membership Review from National City, California

Magic Jack told us we had to pay an additional subscription fee after we paid a membership activation. What a scam! The sales dept didn't even inform us of these additional fee for $140.00 for 5 years to use it, what a scam! Stay away from Magic Jerks, all they do is make your money disappear! They wouldn't even refund my money, I don't expect them to contact me, I just want to talk with my family overseas....
1.0
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Product
Magicjack Membership
#690947
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1.0) I had to change my phone no. immediately after buying the hardware & signing up. I have to pay $30 for that. 2.0) I had been getting emails from them to signup for premoimum membership which will extend my membership for next 5 years. I did & was charged $73+. I...
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Magicjack Membership
#339155
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This company is a scam!!! I've purchased two of these, first one setup without a problem, magic jack plus comes out, So I purchased it. Got home, set it up. Makes calls great!! Go to receive a call, no one can call me!! I get online with their support, first...
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Anonymous
Cpuking

I reported them to better business, after fighting with them for a month with better business, they said they refunded my money, which they never did.

Anonymous
Lisa Loo

I thought it seemed kind of odd that the numbers are not toll free that they give you to call. When you do call MagicJackPlus, all you ever get is a recording. I fnally call...

Product
Magicjack Membership
#295184
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