Chapel Hill, Tennessee
249 comments

This company is a scam. There is no way to contact a real person or return their terrible product.

How can the primary networks possibly endorse the scam artist.I'll be placing a complaint with the FCC immediately. They've continue to ask for additional credit card information. You have no way of verifying the legitimacy of anything they claim on their website of the of the things they send in their emails. Don't fall for this scam.

You'll likely regret it. Most of my calls are broken up and friends an family complain about the quality of the calls with them.

Product or Service Mentioned: Magicjack Internet Service.

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Anonymous
#537184

amazing to hear all the complaints! My magic jack works fine and has performed flawlessly. maybe you all need to get a real internet service to attach the magic jack to and quit your bellyaching!!

Anonymous
#518184

Daniela Taylor - Meg & Phil, Mom Suarez shared the link to your pics! Absolutely bueutifal.

You should feel blessed. You have a bueutifal family.

Love all the pics. Can't choose one over the other!

Anonymous
#514945

customer service sucks. All comunication from keyboard, will not give out a phone number or an address.You can't evev talk to someone you can't understand.If it isn't, it should be considered a public utility. The magic jack dosn't work properly, some time cuts in and out,can't hear[ volume so low]

Save your money don't get ripped off. And remember tell a friend.

If you want to get a magic jack and you have a problem plan on typeing notes back and forth for hours because the fault is in your computer or router or your settings and after everything checks out on your end they will check their equipment.

If you want total frustration buy a magic jack.

Anonymous
#464648

If some thing sounds to good to be true then it is not true.Looks to me like all you suckers *** hook line and sinker.You should have learned that by the time you became an adult that there is no such thing as a free lunc.

Anonymous
#463218

I HAVE HAD TERRIBLE EXPERIENCE WITH THIS PRODUCT.

NO WAY TO CONNECT TO A PERSON OR GET ANY HELP

I PAID FOR 5 YEARS OF SERVICE AND EVERY TIME I WANT TO USE IT. IT DOED NOT WORK AND THEY WANT TO RENEW THE SUBSCRIPTION

A REAL STEAL.

Anonymous
#455139

I really believe now it's a scam. When I bought magicjack one year ago, I paid for the five years of service.

After one year, my service stopped and said it is expired and I can't find anyone to correct this. It ripped me off!!

Anonymous
#453788

Just sent this to this Dan CEO i learned about here.

Hi Dan,as I thought Abraham fixed this so I would not get charged the $30 port release fee to Net Talk ,it is now a problem !

Karen last night told me you lied to me and that there is no way to avoid getting charged this $30 ! Net Talk got rejected because of a wrong PID or PIN number .I talked to Jillian yesterday afternoon and she said my PIN is OYHTT .When I tried to log on last night it would not use my current password xxxxxxx and would use xxxxx , all Jillian did was change my password. I have to port request set up again with Net Talk with user (xxxxxxxxxx.com) password (xxxxxx) and PIN (xxxx) . Now I'm worried after getting a e-mail from you guys wanting me to give my contact info and credit card ,that I will get charged the $30 !

You promised me this would not happen and I have all conversations saved ! Can you fix this or do I take legal action ? You guys know I've had nothing but problems since day one ,had one of your techs dare me to try to contact the owner or manager and now get lied to !

All I want to do is get the *** away from Magic Jack ! Thanks,William Griffin

Anonymous
#450625

Dan@magicJack.com is the CEO. He promised to clean up customer service by 3/1/12 but hasn't. Just had a $1K laptop ruined by their techs, who know nothing, lie constantly, and tied me up for 9.5 hours fixing nothing.

Email this person with your complaints. He is saying he is going to go from last to first, but has done nothing.

The product is junk, the service is worse than horrible, and I, too have been the victim of rip offs by their billing department as recently as today.

Anonymous
#450096

My MJ came, no paid invoice(I had paid by credit card)no paperwork at all. They said I cold return it in 30 days if not satisfied,WHERE WOULD I SEND IT.

Just spent 85 minutes, shuffled from one person to another, just trying to find out if they had a FAX number.

Never did get the number. Time to complain FCC, BBB, Consumer Complaints Office.

Anonymous
#445297

DO NOT PURCHASE THIS PRODUCT - TOTAL SCAM

insane customer support - I have a new MJ+ that is 3 months old. Stopped working and they have tried to fix it for 3 hours on their chat. Offered to sell me a new one to fix the problem 5 times and wanted my credit card numbers again.

Total waste of money and time with this product. Save your money and time - buy something different

Anonymous
#441805
will be canceling my service when it is time to renew. they charged me 90.00 dollars for something i didnt want nor ask for.

on my debit card.

and now haveing to figt to get my money back. talk about scammed :(
Anonymous
#435364

DO YOU HAVE CELL PHONES /

Anonymous
#434254

I've had MJ for 5 yrs & use it alot. Yes a high speed internet connection is needed to talk & use your computer at the same time.

One or the other! Should help with the phone call breaking up. My MJ blue light went out on one of the MJ & they sent me another one. No problem.

Yes totally agree customer service is horrible as there is NONE.

Their site does explain most of the problems but it takes a lot of time to figure it out. BUT well worth it in the $$$$ we are saving from our phone company!

Anonymous
#434143

I was sent a magic Jack I didn't order. Where do I send it.

Anonymous
#430138

i want to use MJ for a fax, but it shuts off by itself when my computer is in sleep mode. Can this be corrected? If not it is pretty useless.

Anonymous
#424042

I've had an MJ for 2.5 yrs & recently added an MJ+. Cannot say anything but good about this company & service.

I've read many complaints on sites, and almost everything folks get upset about is clearly explained on their site.

Seems like a lot of people need to learn to READ before complaining... better yet, before buying!

Ed

Anonymous
#423406
I went to the online chat and told the agent i pay for a magic jack win it 1 come it came with free 1years but i pay for 5 years in 30 day i was boot off magic jack agent told me i need too pay for 5 years i told the agent thay can kiss my *** i send my money on fishing :(
Anonymous
#421999

If you have a Radio Shack in your area, contact them for "Real Live People" help.

Anonymous
#418330
i have been using magic jack for two years, in fact I have two magic jacks! everything was working well until one of my magic jack stops working.

I went to the online chat and told the agent( whoever it is) about my problem. I spent more than TWO HOURS chatting with them, my problem was not resolved. next day I went online again and went through all the same thing but again did not solve my problem.

if this is a good company, what kind of CUSTOMER SERVICE do you have???????? :roll :roll
Anonymous
#410014

I have had only excellent results, & I'm PICKY !

Even with my older computer it worked well. Since someone reads these posts I think those who are disaffected should be contacted & their problems resolved.

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