Magicjack Internet Service Reviews and Complaints
Magicjack in Saugus, Massachusetts - RipOff,DeceptivePractices, FCC should investigate!!!
Update by user Mar 01, 2013
They, the Magic Jack Plus Company still, left me in the dark and never hear from them again. They completed ignoring me and the money they robed me when they charged me and said 5 additional years did not happen.
I will seeking Boston, Massachusetts Attorney General to help me how to cracking down such Deceptive Practices Company and they must refund my money.
Does anyone have similar problem with the Magic Jack Plus Company?
Original review posted by user Jan 26, 2013I'd purchased Magic Jack Plus from Micro Center in Cambridge, MA in July 2012 for $73.95 plus Tax. Registered with 5 additional years "Five Year Platinum Preferred Plan" for $99.75, and Regulatory and Compliance $4.79 in total $104.54. No problem, no issue. When travel out of USA- I took the Magic Jack Plus with landline and me phone. After arrived, I'd connect to neither Internet it was not working nor any tone. Over the course of stayed over sea 2 months, I finally got it connected and working in Sept 2012. A month later, I got no service, no tone, no email from Magic Jack Plus reason for shut off service. The number was no longer working number. I'd setup and tested Internet networks- it is working properly. To setup Magic Jack Plus is simple task, but to dealing with Magic Jack Plus Company, and representatives far difficulty for an educated persons could encounter. The online chats with Magic Jack Plus far ignorance, insulted- "how may I help you? Someone will get back to you soon- this matter is beyond my ability, etc. The stories still in the air, no one from Magic Jack Plus ever sum up the best solution for such matter in my favor yet. Magic Jack Plus representatives indicating that the unit was over usage. But the package of the unit indicating "Free Local & Long Distance Calling." It is still said that on every units selling in the USA. There are no "CAP" for using the unit. In my responding to Magic Jack Plus representatives- I am using Magic Jack Plus unit for family communications only, but that is not good enough for MJP Company. MJP tagged my unit forever (forfeited 5 years additional services and first year free of charged). I will go to Attorney General Office seeking for judgment for such deceptive practices and Rip-off 5 additional years services already paid in full. And first year free of charge once the unit purchased and registered. The unit itself-had never been defective, just the service was "shut off" by tagged the unit. While waiting for the MJP had giving me supper massive running around. I went back to Internet, re-connected the MJP and re-registered again- for second times, and it is working fine. Total cost $31.39 for 1-year service will last until 10/27/2013. What’s a tactic way of making money for MJP.
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