Charged me $32.20 to transfer my number after they had failed to replace a defective part for over 30 days after "no service" complaint. | Magicjack in Seattle, Washington

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Please wait for a site operator to respond. You are now chatting with 'Russel' Your Issue ID for this chat is LTK111530132948134X Russel: We use Tech Chat to better assist you by sending instant upgrade links, running diagnostic tests, and troubleshooting your Internet connection, which cannot be done over the telephone. Russel: Hello, how may I help you? Bob: MJ did not replace power adapter as promised over 30 days ago. Why are you charging me to port to another service when MJ did not fulfill their commitment? Russel: Please give me a moment to review your previous chat. Russel: As I have checked you were referring to the port out fee an I correct? Bob: yes Russel: the port out fee has nothing to do with the power adapter replacement Russel: all magicjack subscribers is required to pay the port out fee of $30 if they want to transfer the magicjack phone number Bob: Except that I am leaving your service because your service is awful and I refuse to assume your problems! Russel: If you want to have the phone number transferred to another carrier you will have to pay the port out fee Russel: it is even stated under FCC number porting guidelines that port out cost is to be expected if you want to have your number transferred over to another carrier Bob: Have it your way but rest assured the fee will be disputed and this event will be so noted oin customer reviews Russel: Not to explain why you have not received your power adapter  replacement Russel: The previous agent that you were in chatting with at that time asked for your current shipping address Bob: Again, not my problem! Russel: this was supposed to make sure your power adapter is to be sent to the correct address Russel: and since you did not responded and instead terminated your chat session Russel: the previous agent cannot process a power adapter replacement for you Bob: What? Russel: That is the reason you have not receive a power adapter Russel: This is in reference to your chat session on Wed, Jul 30, 2014 6:42 AM Bob: nonsense, you have my profile on record and made no attempt to contact me to confirm address. Again, the problem is YOURS. Bob: Goodby Russel: now if you want to transfer your phone number to another carrier there is a port out fee $30
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Review
#528321 Review #528321 is a subjective opinion of poster.
Service
Magicjack Internet Service
Reason of review
Poor customer service
Loss
$32
Preferred solution
Full refund

Customer service | Magicjack in Columbus, Georgia

just bought my magic jack, had a simple question, I think was talking to someone in India who might have laying under a elephant , while it was using the bathroom, so noisy I could not hear him, now keep in mind I have not hooked it up yet, he kept telling me its my internet service is bad, I told this sand nat, that it was not hooked up, just had a guestion...well the story goes on...if this is their customer service....taking it back to radio shack.....stay with my cell.. at least I will be able to get my funds back
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1 comment
Anonymous
#859558

Magic quit working from the wall jack..all customer service would do was try to sell a 250.00 computer clean up kit because they claim it's the " network" not the phone.....had two good years but it's now in the trash..

Review
#522813 Review #522813 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$60

Sorry service and they want you to pay to leave!!! | Magicjack in Chattanooga, Tennessee

I purchased a magic Jack Plus a year ago and paid for 5 years of service(big mistake) I also paid to have my number ported over to Magic Jack, I started having problems, calls coming in but could not hear the party on the incoming call. Magic jack blamed it on my internet service. I have fiber optic service with 100MBS service and a Lynxs 4600 router. I decided to go to another carrier when Magic jack sent me a notice that to maintain my service I would have to pay $9.95 to continue my service, this is for the phone number. When I went to another carrier, MJ wants $30 to let the number go. You can not talk to anyone on the Phone, I guess there MJ doesn't work either! They only want to correspond via e-mail or web chat. I will NOT recommend MJ to anyone!!!!
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2 comments
Anonymous
#849488

Finding a human at MJ to talk to (not chat with) regarding support is like trying to find a pink unicorn that crop dusts rainbows . File a complaint at FCC dot GOV and watch their pucker factor go through the roof !!!

Anonymous
#849430

Yes, This Magic JOKE is a SORRY SERVICE! Same problems cannot hear the other party or they cannot hear me.

Gotta call them on my cell phone, their service would be worthless in an emergency. Today I get a message - I need to renew my phone number for $9.95 a year. Time to file a consumer complaint with the BBB and Consumer Protection Agency, but first get rid of this *** poor excuse for a telephone company!

Save yourself some grief don't get involved with these clowns, get rid of the home phone go cell! Yes it may cost more in dollars but you will be saving a world of grief!

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Review
#506333 Review #506333 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$100

Lost dial tone, unable to make calls | Magicjack in Columbia, South Carolina

Lost dial tone on 7/4/14. Called in for service. Spoke to two support techs who were unable to resolve issue on phone #1. Then tried to activate new phone #2 and get a number to be able to make calls. No one followed throUgh to give me new number or transfer number from #1 phone to activate #2 phone. Got complete runaround and magic jack was uninstalled from my computer now I really have no phone service. Strangely, can't download from the internet. LOUSY SERVICE and I just recently renewed. SOMEBODY NEEDS TO TROUBLE SHOOT WITH RESULTS AND NOT TELL ME THEY NEED TO ACCESS MY COMPUTER REMOTELY TO DO SO.
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1 comment
Anonymous
#849491

Please let me know if you issue has been resolved. I may be able to help you .

Review
#506236 Review #506236 is a subjective opinion of poster.
Service
Magicjack Internet Service
Tags
  • Inbound and outbound calls

Love my MJ and MJ+ | Magicjack in Washington, District Of Columbia

I would guess not everyone is happy with MJ but for me it's worked well since I started with this company 2007 when it first came out I ordered three MJ two for my home (wife and me) and one for my son who was in Germany at the time. I had a year of service on each one as part of the initial package and had no real problems except what I'd call minor problems when it came time to update the internal software I had to call CS to have them force install the software update. It worked fine after that. Sometimes I get calls and no one is there or they can't hear me but that has gotten better over time. I've always renewed on time so no problems with paying for a new number ect since the device never expired. I got a new MJ+ because you can just plug it into an electrical outlet and it works without a computer. I only came with 6 months not a year like my first ones but hay everything has gone up in prices, taxes you pay to the state and federal have gone up why not MJ? Nothing ever stays the same over time. I did just before then end of the six months renew for five more years and there was no extra for a phone number charged. So don't let it expire and I'd say by my experience that you won't have any extra charges for a new phone number. Bottom line I like my MJ+ and I even liked the first model. My son would call from Germany and I'd talk with him over the phone with no extra charges on his part or mine. It had a US phone number but was located in Germany and used the Internet for the connection so it had no problems. Quality of call at times were not so good but resolved if we just called back again and got a better connection. I use it for my business from home and it's serves me well and it's sure much cheaper than the phone company. Also if you now get cable phone or FIOS phone they are now VOIP phone and not the old analog copper wire phone service everyone was used to in the past. When they tell you digital that is your first clue that you have a VOIP phone with your phone company and it's way cheaper for them to give you digital than the old analog type of line service plus they charge you triple or more for the cost of a MJ like device. I've had the same problems with my FIOS digital phone as I get with MJ so they are about the same.
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Review
#499616 Review #499616 is a subjective opinion of poster.
Service
Magicjack Internet Service

MAGICJACK NOT WORKING[ERROR CODE CHANGES;WEBSITE USELESS!

AFTER REBOOTING ROUTER,ETC. TWICE, MY INTERNET CONNECTION IS FINE BUT MAGIC-JACK IS NOT.THIS WAS AFTER HEARING THE FOLLOWING;"01 CHECK YOUR INTERNET CONNECTION or GO TO CUSTOMER CARE". AT THE WEBSITE, I CAREFULLY READ ALL THE TROUBLESHOOTING QUESTIONS,ETC. AT WHICH POINT, I TRIED TO FOLLOW THE PROMPTS TO CONNECT TO A "LIVE CHAT". PROBLEM IS; THERE IS NO "LIVE CHAT". THAT'S RIGHT; AT BOTH LOCATIONS ON THE WEBSITE, I COULD NOT GET AN ARROW/HAND TO CONNECT TO THE LINK FOR A "LIVE CHAT". WHEN I TRIED ANOTHER CALL, THE ERROR MESSAGE CHANGED TO "ERROR CODE 03". THIS CHANGED ONCE AGAIN, PRIOR TO MY GIVING UP ON THIS B.S. I HAD DONE RESEARCH ARRIVING AT THE CONCLUSION THAT "OOMA" WAS A BETTER CHOICE; HOWEVER, MY SIGNIFICANT OTHER WENT AHEAD WITH PURCHASING THIS GARBAGE "MAGIC-JACK PLUS". IS THIS STUFF DONE IN CHINA, OR IS THIS JUST ANOTHER EMBARRASSING BIT OF TRASH FROM OR SHORES? DO NOT WASTE YOUR CASH ON THIS GARBAGE SYSTEM. BTW; I have NO INTEREST in promoting any other service. BETTER TO WITHOUT,use your cell, OR FIND ANOTHER VOIP.
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Review
#451480 Review #451480 is a subjective opinion of poster.
Service
Magicjack Internet Service

Disgusted User | Magicjack

I have had a particulary difficult summer with the death of amy mother and the birth of a grandson. I ordred the Magic Jack Plus on July 30, 2013, and it arrived a few days later. Our grandson was born August 5th, and has required much help from us with the child. On Labor Day night, a lightning stike took out my PC with all its records of purchases. I finally wa able to buy a new one last week, and tonight attempted to install the device. Their TV and Internet adds left much out -poor voice quality, no way to use you old number easily and quickly, unlike Comcast's VOIP service. Tonight, I was able to access my VISA records which indicated I was charged for the device on August 30th. My appeals to their customer service folk for a refund was slammed, and they showed no concern about my promise to tell any and all.STAY AWAY FROM THIS COMPANY!
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2 comments
Anonymous
#720339

I have no idea what this review has to do with the product quality or customer service...???

Anonymous
#722469
@Melissa

You obviously can't read.

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Review
#447448 Review #447448 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$63
Magic Jack's package states that all you need to make it work is a telephone and a high speed internet connection. I checked MJ's website, and their requirement is a mere 128 kbps connection. My Hughes Net Gen4 service is 10 mbps upload and 1 mbps down. 8...
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4 comments
Anonymous
#1494959

OBItalk/ google voice will work with Exede. The device will cost about $50 and voice service is free

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Review
#411560 Review #411560 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$100

Got MJ plus | Magicjack

I have Had computer and internet problems ever since I got a magic jack. I have had viruses galore!I have to reboot the computer or the internet modem in order to get internet. When I call my home number it goes straight to voice mail. There are Absolutely no helpful actual people to talk to when I look for a customer service rep, and I can not seem to find where to return the thing and to get reimbursed. Do not waste your money. This product is a good idea, but I am fearful that it is just one more way someone else can get into my personal computer.
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2 comments
Anonymous
#620642

I do not work for or am in any way affiliated with magicjack.

You state that you have to reboot your computer or internet modem to get on the internet. That is not a problem with magicjack. The problem is with your modem or the computer. If you have viruses, it's because of either emails you have opened or web sites you have visited.

I do not work for or am in any way affiliated with magicjack.

Anonymous
#621593
@Beri10

Then why does it always go straight to voicemail or drop calls?

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Review
#390766 Review #390766 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$45

Grabilina | Magicjack in Eatontown, New Jersey

i bought MJ plus on 2/21/13 and paid $20. to port my phone # to MJ. i cancelled service online, because there is no customer service human i could find. i was on the internet with MJ and on the phone with my prior provider for 2 days. finally i get everything cancelled and my phone # released when i check my email and find a charge to my credit card for $30. to port my # back. no one ever said anything about a charge to release my phone # i personally' would never recommend this product to anyone.
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Review
#388871 Review #388871 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$50
Tags
  • Linux