MajicJack | Magicjack in Keystone Heights, Florida

Recently purchased a MajicJack Plus. Already have one hooked up to my computer. Now I've listened to the sales pitch many times b4 purchasing this one. How they minimize a computer and put into the plug. Then all you would have to is connect the MajicJack to it, phone line, and poof, you have phone service. But....they forgot to mention about a modem or router that would be needed for it to work. I've chatted with 2 people (majicjack), who both said (like it's a written note or something) " It's common knowledge that the magicjack needs an internet connection for it to work." Like as if I don't know that, I said, remember, I have one already. All in all, the left hand doesn't know what the right hand is doing.
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#305035 Review #305035 is a subjective opinion of poster.
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Magicjack Internet Service

Thank you | Magicjack in Rochester, New York

Thank you all for your complaints, we were seriously considering trying the Majic Jack. These reviews have suggested otherwise. We believe just reading these reviews saved us money and headaches. Good luck to all that have purchased Majic Jack and are now stuck! It is too bad that the media and consumer reports don't get involved to stop this falsifying advertising. It seems like evertime you turn around there is a commercial advertising Majic Jack and now! you don't need a computer but you need internet service? go figure. They must think people are idiots or are they?
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#303265 Review #303265 is a subjective opinion of poster.
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Magicjack Internet Service

Beware!!!!!!! | Magicjack in Greenville, South Carolina

We got magic jacks trying to save money. From the start we started having problems. My husband talked to the people on line but no improvement. Majic Jacks is the worse phone provider I have ever seen. It cuts off most calls I make. It tells me internet service has been interrpted but I'm on line the whole time. And now it goes straight to voice message without even ringing at my home. You have to dial area code even with local calls. There is nothing good to say about this phone company. I have canceled this service and now waiting on my old phone provider to put me back on. And then I had to buy my old number back which was $30.00 for something that we've had for over 30 years! Beware! I wouldn't want anyone to make the mistake we have made.
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#302675 Review #302675 is a subjective opinion of poster.
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Magicjack Internet Service

Magicjack is a ripoff

Magicjack flat out sucks for customer service and charges for all extras. I paid $20.00 to keep my same phone# (which was ok), but after missed and dropped calls I am returning the product only to find out they are charging me another $31.00 to get my number back. The customer service rep was rude and they have no way to contact them other than the internet except for billing. They will get you one way or the other. Unless you have money to burn, don't but a Magicjack. It may be an American company, in name, but everything else is outsourced. There are several other reputable VOIP services out there,. try one of those.
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#301620 Review #301620 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$74

Inferior sound quality in the service. | Magicjack in Washington, District Of Columbia

I ordered the free 30 day service.The sound quality was so poor that I cancelled within the first two weeks however the free period cost me $ 50.00 to portal my phone number to Magic Jack and re portal it back.I don't consider this to be a free trial.I wouldn't have a problem with the charges if i was provided with a usable product.However i don't consider calls dropped inhj the middle of a conversation or static on the line acceptable.I previously used Vonage and experienced no problems so I know the problems had nothing to do with my internet service.
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#300475 Review #300475 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$50

MAGICJACK

DO NOT BUY THIS UNLESS YOU ARE CERTAIN IT SUPPORTES YOUR AREA CODE - AND PHONE PREFIX IF YOU USE A LAND LINE BEWARE !! IF YOU THOUGHT YOU COULD USE THIS AS AN ALTERNATIVE TO YOUR LONG DISTANCE CARRIER -FORGET IT !- JUST BECAUSE YOU HAVE INTERNET SERVICE ! I LIVE IN A RURAL AREA WITH LIMITED PHONE ACCESS BUT I DO HAVE INTERNET SERVICE - PLEASE CHECK - AND WITH VERY ! VERY WEAK CUSTUMER SUPORRT YOU WONT BE SATIFIED ! AGAIN DO NOT BELIEVE THE HYPE - IT MIGHT WORK IN LARGE CITYS BUT NOT IN ALL RURAL AREAS THIS IS NOT WHAT IT'S CRACKED UP TO BE
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#297804 Review #297804 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$69

No customer service @ Magic Jack | Magicjack in Akron, Ohio

magic jack not that easy to install; sent emails, they were never answered. Trying to connect my fax, not getting answers. Will be going back to phone service that is more costly. "you get what you pay for"! Bought unit Feb. 2012, online registration said they(magic jack) would contact my phone carrier to cancel. No problem, I thought, until I no longer had my internet service, which is needed to use this dumb thing. Went 3 days without internet and phone. What a RIPOFF! When something is to good to be true watch out. Even having to post 100 words is a bit much!!
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#297452 Review #297452 is a subjective opinion of poster.
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Magicjack Internet Service

Magic jack is farther the best investment I have ever encountered | Magicjack in Tyler, Texas

I would have to say magic jack has been a big money saver. I have been a customer of theirs for years now and you can't bet the price or the service. The only time I have ever encountered a problem with this company is when I couldn't place a call to a certain area but I contacted their customer service and they fixed the problem. I now call this area all the time with no problem. For the ones who says they have had calls drop, ect. Then you probably need up reset input modem or restart your computer or even call your Internet service. Computers with a lot of memory used or slow Internet will cause your Magic jack to act strange but let me reassure you it's not magic jack itself. I will never pay a phone bill again . I just pay my 19.95 a year and that's that. I am set for another year of unlimited talk time from the privacy of my home. Magic jack also runs deals if you pay for acouple of years, you can even cut that cost. All I have to say is magic jack is far better than any phone company I have ever went through. Good customer service, great prices, and works great. It pays for itself in the first week of use. You just can't bet magic jack.
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#296719 Review #296719 is a subjective opinion of poster.
Service
Magicjack Internet Service

What a CROCK! | Magicjack in Caledonia, Michigan

If only I had known that a mj and mj plus are not recommended for internet satellite users, I never would have purchased both. I lost my money to transfer my phone number and I would never recommend this product to anyone. Their customer service (if you can call it that) is no more than a robot on the other end with no human contact whatsoever. I have spent at least 4 hours with "customer service" trying to get my issues resolved only to finally be told that mj and mj plus are not recommended for satellite internet users. I thought mj plus didn't need a computer to operate anyway. What a crock! You do have to have high speed internet for a mj or mj plus to operate and who doesn't have that without a computer? Overall, deceiving advertising as well as horrific customer service (unless you think a typing chat session is actually SPEAKING to a representative.)
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#292467 Review #292467 is a subjective opinion of poster.
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Magicjack Internet Service

Majic jack phone will not call everywhere!!! | Magicjack in Vici, Oklahoma

we have had majic jack 5yrs. we got it so my wife could call to Thailand for free. WRONG!! you have to add money to your account for international calling. cost even more than a phone card but less hassle. we lived in Florida then and it worked fine as far as we knew. after moving to Oklahoma 2 yrs ago, there are several towns here that it will not let you call. a recording comes on and tells you that (m j) does not have service in that area. they have no way i have found to inform them of this problem.its not just 1 town! i have noticed several town around Oklahoma that it will not let you call. maybe because we still have a Florida #. just yesterday i recieved a email that the rates will be incresed on the 23rd of jan.,2012,today! i can add free longdistance on my home phone and it will work where i need it to. greed of a $10.00 a year increase will surely hurt the company. i for one am finished. i think my home phone service will suit us just fine until something better comes along. its a must out here in order to have internet so why not have it all.
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#291151 Review #291151 is a subjective opinion of poster.
Service
Magicjack Internet Service