Product: Magicjack Internet Service Clear all filters (128 of 128 reviews match)
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Magicjack, no computer,just internet connection

I feel like I've been ripped off, they advertise that you don't need a computer, but they fail to say that you still need an internet connection, I mean really! Who has an internet without having a computer! I finally found out that you still need an active internet connection for this thing to work. I'm sending it back and hope I will not be chharged. I am still pissed that I have to pay shipping both ways, but from other reviews that I have read I'll be happy to cut my losses now and run away screaming!!!
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4 comments
Anonymous
#564432

You are an ***.

Anonymous
#546858

Seems like a bit of a "Blond" complaint to me!

Anonymous
#547239
@DennisSt

Maybe, but the way they say it in the commercial is that they have "shrunk down the modem into the "Magic Jack" and all you have to do is plug it into the wall! They say nothing about the net. So Stick it

Anonymous
#543825

so how do you expect to send data without an internet connection? osmosis?

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Review
#346050 Review #346050 is a subjective opinion of poster.
Service
Magicjack Internet Service

Magicjack in Hagerstown, Maryland - Majic Jack wants more money for RECORDING

Majic Jack is supposed to handle all local Long Distance calls. I have paid for 5yrs. Got a RECORDING saying the number is on a conference call line or platform and I need to prepay to complete this call! Doesn't most businesses have this these days? Was told by customer service, which you can ONLY reach by internet at www.majicjack.comTHEN > customer service THEN>live chat(in mid page), that this is spelled out in agreement. RECORDING is done by Majic Jack is set by them. READ THAT THING BEFORE YOU SIGN IT! Looks like a new version of the old "bait and switch" to me.
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3 comments
Anonymous
#543132

Here are MagicJack customer service lines. The business really tries hard to keep these numbers hidden:

recorded message w/instructions:

561 594-2140

M-Sat Eastern time 10am-7pm

561 594-9787 technical help

561 594-9925 - billing issues

Anonymous
#541487

did the bait and switch on me too. had been calling same number for a year, 2 days after I renewed my service I can no longer call that number...ripoff bastards

Anonymous
#539082

for the future , magic jak is not free to call in all of the united states , phone companys are fighting back and are charging access fees

that is correct i just foud out as well look at the tos section 3b and 4 if the local phone company elects to charge for magic jack to access thier area , you will have to pay an additional fee in the way of buying pre paid minutes from magicjack a definite ripoff and it should be a class action against magic jack for changing the contract (tos) and making it retro active on pre-paid members .. they knew this was going to happen , thats why they pushed for existing customers to pay for additional years under the guise of saving us some money

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Review
#343354 Review #343354 is a subjective opinion of poster.
Service
Magicjack Internet Service

Magicjack in Georgetown, Kentucky - Magic jack ripped me off for 3years of service

i tried to renew my service and after i entered my credit card entry i got an error.i chat with 3 representivetes and each one told me to reenter my card.well they could not help in getting the problem resolved.so i got charged for 3 payments and my service disconnected.i called later after it was cut off and they told me they didn't show any payment for renewal.and could not help me. i ended up getting my long service from my telephone company.also i could not stop the payment from the 3 times i entered my card #. the quality is also bad and you can not use the internet at the same time it is a bandwith hog. just beware they have no customer service that can help you. you get what you pay for.i strongly advise against using their service.the owner is making a fortune ripping people off.
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1 comment
Anonymous
#510515

Have MJ 4 yeears and when in Canada or on the Boat saved alot of Money. they took renual out of bank Feb.

Today i went to use and it not work, call my number and it says its unassigned, go on line it says no such # no such email. No help. No people. Radio shack says its my problem.

Want to by another..

Are they kiding.. BUYER BEWARE

Review
#328699 Review #328699 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$105
MagicJack can be an attractive alternative to a land line, or a supplement to a cell phone. But be aware of the limitations before you buy. The device is unreliable and customer service is virtually non-existent. Also, MJ makes it's money on the add-ons, MJ+, changes...
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2 comments
Anonymous
#518407

Phil Suarez - Thank You Meridith for the absolutely beutaiful pictures. We are thrilled with the photos and need extra time trying to decide which ones to choose!

So many are just perfect! Thanks again!

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Review
#326145 Review #326145 is a subjective opinion of poster.
Service
Magicjack Internet Service
I have been trying to transfer my number from Magic Jack for more that 2 months not. It has been a terrible experience for me. I will advice people Not to fall into Magic Jack trick to luring people to buy. It is a big fraud that Government should investigate. Read the...
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1 comment
Anonymous
#518106

I have similar bad experience, no customer service at all. I need to move Magic Jack to a different computer, screen comes up on new computer, past call record downloads, but phone does not work at all. HELP!

deemgraham@gmail.com

Review
#326009 Review #326009 is a subjective opinion of poster.
Service
Magicjack Internet Service
Reason of review
Poor customer service
Loss
$2
BEWARE of Magic Jack PLUS! Recently I started getting "error 23" when I'm plugged directly into the Modem (no computer involved). The error message (voice) says it's a problem with my Internet connection: PROBLEM, I'm receiving the same error message with...
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3 comments
Anonymous
#1177828

I'm not completely tech illiterate so I tried this but I couldn't figure it out on my ATT U-verse Motorola NVG510 router. In desperation I chatted with Vera on Magic Jack's tech support page.

Everything she wanted me to check and try I had already done and then she suggested I change the USP power adapter plugged into the wall. This worked and got me back a dial tone but I'm not sure why.

I used the old adapter to charge my phone and it worked just fine for that. Go figure.

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Review
#320037 Review #320037 is a subjective opinion of poster.
Service
Magicjack Internet Service
Magic Jack is know to be unreliable and score to the lowest for customer service but today they have found a new way to make money. Beside the fact that they will never allow you to talk more than 90 minutes at a time, they will not allow you to call some specific...
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2 comments
Anonymous
#482498

Horrid, I could get the dial tone but couldn't dial the number. Techs have no clue as what to do and just pass you off to next tech.

Then they wanted $30 to port to new company and I said keep the number, I'll get a new one. Dont get suckered in

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Review
#318021 Review #318021 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$80

Magicjack in Rockford, Illinois - Magic Jack internet provided phone service took our money for services not provided

Magic Jack internet provided phone service SUCKS! We used they're service for 3 years and every year it would go out on us and we would loose our phone service. The only way to contact them is through the internet, not by phone. We NEVER spoke with anyone, we could only communicate via internet. When it happened this last Dec. we contacted them and all they would tell us to do is to trouble shoot this and that with no avail. The 1st night we were on the computer with them for at least 5-6 hours with at least 5 different agents/technicians. After being transfered to this person and told to do the same thing the last technician said to do, we gave up. We tried this for 3 days, going through the same thing every time, finally we gave up totally. We may have been able to get better service with 2 tin cans and a piece of string. Last Sunday they took $36.00 out of our checking account. They shouldn't just take anything out of our account with out prior notice, even if we were still using they're services. Since we're not using them anymore they definately don't have the right to be taking money out of our account. WE WANT THAT MONEY BACK!! We also want EVERYONE to know that they are NOT what and who they say they are. Most discusted, Ann
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Review
#311303 Review #311303 is a subjective opinion of poster.
Service
Magicjack Internet Service

Magicjack in Saint Louis, Missouri - Magic Jack is a rip off

The advertising for this device is deceptive. It states the item can be used without a computer. It does not mention that the internet is required. Therefore, you must pay for monthly internet service in order to use this device, if you don't already do so. Customer service on their chat line is worthless; they ask you the same questions and pass your call around alot. And no matter what, you will not be allowed to return it or to get your money back. Their "guarantee" is a joke. If you think you want to try the device, purchase it from Radioshack and then you can take it back if it doesn't work out for you.
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1 comment
Anonymous
#496979

magicJack requires one of the following Internet connections:

Broadband

High-Speed Internet

Cable Internet

DSL

WiFi

Wireless

WiMax

A minimum bandwidth UPLOAD speed of 128 kb/s is required.

You can find this info in FAQ on majicjack website.

Review
#306297 Review #306297 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$82

Magicjack in Keystone Heights, Florida - MajicJack

Recently purchased a MajicJack Plus. Already have one hooked up to my computer. Now I've listened to the sales pitch many times b4 purchasing this one. How they minimize a computer and put into the plug. Then all you would have to is connect the MajicJack to it, phone line, and poof, you have phone service. But....they forgot to mention about a modem or router that would be needed for it to work. I've chatted with 2 people (majicjack), who both said (like it's a written note or something) " It's common knowledge that the magicjack needs an internet connection for it to work." Like as if I don't know that, I said, remember, I have one already. All in all, the left hand doesn't know what the right hand is doing.
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Review
#305035 Review #305035 is a subjective opinion of poster.
Service
Magicjack Internet Service