For all the MagicJack haters out there, you either don't know what you are doing or didn't read the details before you bought the product. I've had MagicJack for a whole year now and it works great. First of all, you need a decent Internet connection....
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3 comments
Anonymous
#45395

I love the Magic Jack. No sound problems.

Any *** should realize that you have to keep your computer on, if it's plugged into to it. It does what they say, when hooked to a dsl connection.

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Review
#140514 Review #140514 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$20

They would not give a number for a live person to talk to the phone does not work!! | Magicjack in Venice, California

MagicJack phone service is a joke they give u a number have your phone with a dial tone but when u try to call out u get no sound. When u call from your cell or another phone it goes straight to voice.The only way u can speak to someone is thru the internet. When u ask them for a number they tell u they are only the technical department and refuse to give u a number. When u tell them they are working at home they try to deny it. LOUSY LOUSY COMPANY Beware!! Started talking to these people since 10/9/08 Jocel/Imarie
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Review
#139117 Review #139117 is a subjective opinion of poster.
Service
Magicjack Internet Service

Magic Jack Customer Service Sucks | Magicjack in Washington, District Of Columbia

I purchased the Magic Jack online 3 weeks ago, or so I thought I had purchased the product. I entered all my information to include my visa number. I waited patiently, but I have yet to recieve the product. I went online attempting to reach customer service, the website keeps sending me back to the original screen when I press on live support. I am so frustrated with their website and lack of customer support, that I'll never use their product. I'm going to give lingo a shot, I can plug it into an internet outlet, call anywhere in the world and I don't have to purchase internet minutes to do it.
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7 comments
Anonymous
#165729

I am A Magic Jack-*** for ordering this piece of ***.........

Anonymous
#71758

Icannot access my majic jack. It require me to enter my phone number or primary emai address.

However I trid all of my email addresses and there is no reset information. Do anyone know how to reach Majic Jack to change the password with your number and address.

Anonymous
#43315

I did actually one each for my family who are travelling overseas so we can be connected everywhere in the world for free. that's how magicjack works!!

real magic!!! :)

Anonymous
#43314

:grin

I am one of the magicJack users who feel happy with the product

it worth it.

Anonymous
#41634

I was going to buy because a friend of mine was bragging how much money he's saving from buying it.He recently called me on vonage telling me his magic jack broke and no one will replace it.If its too good to be true then it most likely is.

Anonymous
#41468

218-404-1551

11am-8pm est.

good luck.

k.

Anonymous
#41178

:cry

Nothing but a horror !! Trying to deal with support has been horrible.

Don't believe it when they say that they will not charge your card right away, they do. The 30 day free trial is anything but that. Don't reply to the confirmation email either because they disable it for incoming mail.

And, don't try to speak to the online chat as you will NEVER get a straight answer. They just run you in circles.

BOTTOM LINE - DON'T DO IT !!

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Review
#138924 Review #138924 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$39
This is a "Scam" it doesn't work and the tech support is no help! Tech Support actually encouraged me to return the product since they couldn't get the phone to work. They send you "no instructions, nor an invoice". You have to go online to...
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6 comments
Anonymous
#43356

I love these people complaining and wanting their money back. They have a 30 day money back guarantee and they offered to take it back.

It's less then one months land line service for what ever you get out of it. How do you get static on a VOIP line unless you are on drugs>?

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Review
#136160 Review #136160 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$40

Magic Jack is unreliable as a primary phone service | Magicjack in Raleigh, North Carolina

Magic Jack works sometimes and it doesn't work sometimes. It is more of a novelty or toy than a real phone like Bell South, Time Warner digital, Vonage, Vorizen, and the likes. It is one restart after another, Upgrade this, restart that. Unplug, replug, no answer, garbled, can't hear other end, can't get messages. Do not be tricked by their reviews. The service is cheap and you do get what you pay for; cheap, unreliable, undependable, nonfunctioning, poor, no reception, frustrating. This service is a pack of lies which will soon fade away. It doen't work when you need it. If there were an emergency or 911 instance, death would occur because while you're restarting, texting a rep in India, and upgrading, your house would burn down or you would bleed out. This thing really is a LEMON.
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2 comments
Anonymous
#36379

With every new company there will be bumps in the road. This is a great invention that will save millions of dollars to those who are still over paying for local phone service that is provided by the same phone companies that have been robbing us for years.

Be patient folks. All of the bugs will be worked out and it will be the consumer who will be laughing all the way to the bank.

Anonymous
#36176

Here's the phone number for Magic Jack given by credit card company

561-594-2140. On this recording given Customer service Phone Number

p- 281-404-1551 for a live person.

I was given the order number since there wasn't an invoice included ith the magic jack and RMA number that states the representative put in a request the product is being returned. I was told to mail it back with certified mail to get a signature requested and once received would be refunded on the credit card account within 3-5 billing days. I never received a confirmation email b4 shipping out that they state when that is received with the order number the consumer has time to notify them before the product is shipped to cancel the order. Hope this helps. I too was unable to find a contact number till I was given it by the bank.

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Review
#135784 Review #135784 is a subjective opinion of poster.
Service
Magicjack Internet Service

MagicJack Don't Disclose

I purchased 2 MagicJack, one for my primary phone and one for my independent fax line. I ordered and paid for 2 MagicJacks. A few days later I received the two ordered MagicJacks. I plugged them into the USB ports and one refused to work. After a whole day of Live Chat, MagicJack fails to tell you is that you need a separate computer for each MagicJack. They should have disclosed that you need a separate computer for each jack, which SUCKS. It's hard to believe that MagicJack can not engineer a way to have more than one jack on a computer. Warren
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5 comments
Anonymous
#50803

The magicjack is the worst product ever made ... I've spent two days on chat support with robot typing retards that can't seem to figure out why I can't recieve calls or call my voicemail.

So I'm going to *attempt* to return it and I'm sure I'll never see my money again.

Anonymous
#36343

when you think about it. it does make sense that you would need 2 computers for 2 phone numbers.

Anonymous
#34674

They give you 30 days to return...so did you return it?

Anonymous
#31213

:grin jajaja yes it is

Anonymous
#31157

is just common sense that you will need another computer. lol

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Review
#132879 Review #132879 is a subjective opinion of poster.
Service
Magicjack Internet Service

Magic Jack is Awesome Read This Review | Magicjack in Clovis, New Mexico

MagicJack is working for me everyday, it works fine for now and saves me all kinds of money. The live chat program works and they did what they say. When you order MagicJack there is a check box that asks if you wish to get charged now and also another asks if you want to upgrade. I did have 5 years so stop bitchen. Sometimes people get products when they do not read the fine print. You must have a good fast internet connection and know how to keep your computer clean. As for charging for service ahead of time, you need to learn how to read......... Be an active listener.... Say no to drugs! Dont take wooden nickles and keep you head out of your butt. FROM: Lively in loving town
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1 comment
Anonymous
#31160

I totally agree with you... the thing is that most people are lazy and don't want to read.

Review
#132141 Review #132141 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$109

Magic Jack didn't work!!!!!!!!!! | Magicjack in Atlanta, Georgia

Magic jack doesn't work!!! I purchased Magic Jack to replace my phone service and had canceled my bell south service- BIG MISTAKE! Always had a bad connection. Could hear an echo. Couldn't even have a conversation. Wouldn't connect calls at times. Couldn't use the Internet when on the phone. I tried everything to fix it. I bought two new phones-like magic jack said to do if you had problems(I thought my old one was the problem) Money wasted again! Job hunting is a joke with *** phone connection. I am more than pissed off. I feel like I have been pissed on instead!
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2 comments
Anonymous
#53463

cant heard anyone on the phone

Anonymous
#28548

Magic Jack works about 50% of the time on long distance calls. When it works, it's great.

Otherwise "clipping" on the receivers end is so bad you can not have a conversation. Mostly it occurs on long distance calls and peak inter net usage hours. For local calls it is about 75% reliable.

You better have a cell phone or land line for back up. Magic Jack is no where near as good as advertised.

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Review
#131152 Review #131152 is a subjective opinion of poster.
Service
Magicjack Internet Service

MagicJack is a scam!

This company is a scam. There is no way to contact a real person or return their terrible product. How can the primary networks possibly endorse the scam artist.I'll be placing a complaint with the FCC immediately. They've continue to ask for additional credit card information. You have no way of verifying the legitimacy of anything they claim on their website of the of the things they send in their emails. Don't fall for this scam. You'll likely regret it. Most of my calls are broken up and friends an family complain about the quality of the calls with them.
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249 comments
Anonymous
#537184

amazing to hear all the complaints! My magic jack works fine and has performed flawlessly. maybe you all need to get a real internet service to attach the magic jack to and quit your bellyaching!!

Anonymous
#518184

Daniela Taylor - Meg & Phil, Mom Suarez shared the link to your pics! Absolutely bueutifal.

You should feel blessed. You have a bueutifal family.

Love all the pics. Can't choose one over the other!

Anonymous
#514945

customer service sucks. All comunication from keyboard, will not give out a phone number or an address.You can't evev talk to someone you can't understand.If it isn't, it should be considered a public utility. The magic jack dosn't work properly, some time cuts in and out,can't hear[ volume so low]

Save your money don't get ripped off. And remember tell a friend.

If you want to get a magic jack and you have a problem plan on typeing notes back and forth for hours because the fault is in your computer or router or your settings and after everything checks out on your end they will check their equipment.

If you want total frustration buy a magic jack.

Anonymous
#464648

If some thing sounds to good to be true then it is not true.Looks to me like all you suckers *** hook line and sinker.You should have learned that by the time you became an adult that there is no such thing as a free lunc.

Anonymous
#463218

I HAVE HAD TERRIBLE EXPERIENCE WITH THIS PRODUCT.

NO WAY TO CONNECT TO A PERSON OR GET ANY HELP

I PAID FOR 5 YEARS OF SERVICE AND EVERY TIME I WANT TO USE IT. IT DOED NOT WORK AND THEY WANT TO RENEW THE SUBSCRIPTION

A REAL STEAL.

Anonymous
#455139

I really believe now it's a scam. When I bought magicjack one year ago, I paid for the five years of service.

After one year, my service stopped and said it is expired and I can't find anyone to correct this. It ripped me off!!

Anonymous
#453788

Just sent this to this Dan CEO i learned about here.

Hi Dan,as I thought Abraham fixed this so I would not get charged the $30 port release fee to Net Talk ,it is now a problem !

Karen last night told me you lied to me and that there is no way to avoid getting charged this $30 ! Net Talk got rejected because of a wrong PID or PIN number .I talked to Jillian yesterday afternoon and she said my PIN is OYHTT .When I tried to log on last night it would not use my current password xxxxxxx and would use xxxxx , all Jillian did was change my password. I have to port request set up again with Net Talk with user (xxxxxxxxxx.com) password (xxxxxx) and PIN (xxxx) . Now I'm worried after getting a e-mail from you guys wanting me to give my contact info and credit card ,that I will get charged the $30 !

You promised me this would not happen and I have all conversations saved ! Can you fix this or do I take legal action ? You guys know I've had nothing but problems since day one ,had one of your techs dare me to try to contact the owner or manager and now get lied to !

All I want to do is get the *** away from Magic Jack ! Thanks,William Griffin

Anonymous
#450625

Dan@magicJack.com is the CEO. He promised to clean up customer service by 3/1/12 but hasn't. Just had a $1K laptop ruined by their techs, who know nothing, lie constantly, and tied me up for 9.5 hours fixing nothing.

Email this person with your complaints. He is saying he is going to go from last to first, but has done nothing.

The product is junk, the service is worse than horrible, and I, too have been the victim of rip offs by their billing department as recently as today.

Anonymous
#450096

My MJ came, no paid invoice(I had paid by credit card)no paperwork at all. They said I cold return it in 30 days if not satisfied,WHERE WOULD I SEND IT.

Just spent 85 minutes, shuffled from one person to another, just trying to find out if they had a FAX number.

Never did get the number. Time to complain FCC, BBB, Consumer Complaints Office.

Anonymous
#445297

DO NOT PURCHASE THIS PRODUCT - TOTAL SCAM

insane customer support - I have a new MJ+ that is 3 months old. Stopped working and they have tried to fix it for 3 hours on their chat. Offered to sell me a new one to fix the problem 5 times and wanted my credit card numbers again.

Total waste of money and time with this product. Save your money and time - buy something different

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Review
#123425 Review #123425 is a subjective opinion of poster.
Service
Magicjack Internet Service