Product: Magicjack Home Phone Service Clear all filters (6 of 6 reviews match)
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There are more cheap internet phone APP works 1000 time better than Magicjack. Every single time talk to someone on the phone 3 to 5 minute, call drops and there is no way to fix the problem unless the company make better device and replace older device. Well, Try...
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1 comment
PriceyBlueWhale345
#1579139

Strange!

Review
#1377276 Review #1377276 is a subjective opinion of poster.
Service
Magicjack Home Phone Service

Magicjack - Don't Believe Free

Don't believe "Free 12 Months of Service" on the company's website....they limit the number of calls you can make to 50/day in the fine print (i.e., in section 6 ("Proper Use; Suspicion of Fraud") of the "Subscriber Agreement for Products and Services". We purchased service in February 2017, and started using the service. Then in August, our phone was deactivated without notice. After several calls to Customer Service, someone finally advised us that in section 6 you are limited to 50 calls per day. We apologized, said we would make alternative use of the MagicJack...and they said we would have to pay for new service. Great company...we are switching to Ooma!
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Review
#1110328 Review #1110328 is a subjective opinion of poster.
Service
Magicjack Home Phone Service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
1.0
Details
We got MJ when it first came out, I admit I had to try it, it seemed to have so much going for it.I could keep my old number, I didn't have to pay for anything except the hook up equipment and a yearly nominal fee. I didn't get charged for information calls. I could...
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Review
#1061769 Review #1061769 is a subjective opinion of poster.
Service
Magicjack Home Phone Service
Cons
  • Customer service live person and billing practices
Reason of review
MJ would not release my phone number
Preferred solution
Let the company propose a solution
1.5
Details

Update by user May 26, 2017

within 2 hrs of posting on your site, a magicjack rep called me and all was fixed by monday

Original review posted by user May 15, 2017

this is ALREADY PAID FOR, AND NO BODY AT MAGICJACK CUSTOMER SERVICE HAS HELPED RESOLVE THIS. i HAVE ASKED FOR, AND INSIST ON A FULL REFEUND Order Number: TS73404315 LESLIE BEACH PO BOX 593 HAILEYBURY, ON P0J1K0 CA E-MAIL LESBEACH@HOTMAIL.COM Item Description Qty Price...
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1 comment
Anonymous
#1341908

I have MJ since 2007 one of the first to have it. about eleven years ago.

Wow how great it is. When I got it they had only two area codes to pick from and said they would have more. after all the years of paying for 5 year at a time I got the MJ GO so I do not have to use my computer. Never have I had a problem in fact it more than once worked when my normal phone was down.

I shake my head in wonder at how low cost it is even taxes on a normal phone cost so much much more than MJ.

And all the extra things normal phones charge for are free with MJ. I look at the $20 a year with the 5 year plan as about as close to free as free can be.

I now have the MJ go with my area code and do not need to have my computer on to use it.

AS FAR AS CUSTOMER SERVICE YOU CAN CHAT WITH THEM BUT AT THIS LOW PRICE DO NOT EXPECT TO VOICE CHAT WITH THEM.

Review
#1047271 Review #1047271 is a subjective opinion of poster.
Service
Magicjack Home Phone Service
Pros
  • Quality of product
  • Affordabilty
  • Easy to use
Cons
  • Poor customer service
  • Horrible customer service
Reason of review
Damaged or defective
Loss
$75
Preferred solution
Full refund

Magicjack - Magickjack quit working

Magicjack - Magickjack quit working
magic jack quit working and they can not fix it. called many tines and they had me on the phone for 1 hour . they could not fix it. so i went out and bought a new magick jack and re up my account and tried it again they took my money and I still do not have service. what can I do trying to get a phone number is very hard.so here I am trying to use a hundred words to explain why I don't have magic jack. magic jack was a good thing but they got so big they don"t care any more they just take you money .
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Review
#979506 Review #979506 is a subjective opinion of poster.
Service
Magicjack Home Phone Service
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund

Magicjack in Trenton, New Jersey - Worst Service

1.3
Details
I've had this service for few years now and is the worst one I could have ever signed up for. Only because I hardly use this land line anymore that I don't care about it much. The voice quality is horrible and there is so much of static. Many times I don't get the connection at all. When I make International calls [I pay for it separately] the people on the other side keep asking me to call back as they can't hear me at tall. Customer services is even worst cannot reach to talk to anyone. And the WEB customer service also don't respond to any of my quires.
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Review
#838646 Review #838646 is a subjective opinion of poster.
Service
Magicjack Home Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Contact Magicjack Customer Service

Mailing Address:
PO BOX 6785
West Palm Beach, Florida 33405
United States
Phone:
(800) 624-4252
All Magicjack Contacts