Product: Magicjack Free Trial Clear all filters (96 of 96 reviews match)
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Magicjack - Free Trial Review from Woodstock, Georgia

1.0
Details
Ordered magic jack go.on a 30 day risk free trial. By the time I Actually received it I no longer needed the device or service. Never opened package or set up service. Shipped item back as refused on the 29th day after I ordered it. Magic Jack charged my credit card a week later for $43.00. A week after that they acknowledged the return but refused to refund instead offering to reship the item. THEY GOT THEIR PRODUCT BACK UNOPENED AND UNUSED. I NEVER SET UP AN ACCOUNT OR EVEN USED ONE SECOND OF AIR TIME. THEY TOOK I SHIPPED THE ITEM BACK BEFORE THE 30 DAY TRIAL ENDED. THEY TOOK MY MONEY AND WILL NOT REFUND. THIEVES. COMPLETE THIEVES.
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Review
#918607 Review #918607 is a subjective opinion of poster.
Service
Magicjack Free Trial
Reason of review
Not as described/ advertised

Magicjack in Brooklyn, New York - MAGIC Jack ABUSE their customers. POOR service and ABUSE!!!!!!!!!!

1) i chose to purchase the magic jack device and service because im trying to save money. And theres a 30 day free trial, how bad can it be. 2) I was importing my number from BASIC TALK, also a Viop Phone service provider. 3) Importing the number cost me $10 4) During the import process i tried out the services the offer, the voice mail, call forwarding, confrencing, the CALL LOGS (when not using the magic jack device with a computer which isnt really avail), etc. 5) besides the Magic Jack customer service that sucks beyond the level of BAD---- the services doesnt always work. And it's really complicated to set up, and im talking with the help of customer service. Besides that u cant view your call log normally only if the device is plugged into a computer while placing or receiving the calls.. 6) I requested the cancelation of importing my number from my previous carrier. 7) They still imported the number............ And are CHARGING ME 30$ FEE for EXPORTING MY NUMBER please STAY AWAY from MAGIC JACK.
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Review
#591849 Review #591849 is a subjective opinion of poster.
Service
Magicjack Free Trial
Reason of review
Problems with payment
To whom it may concern, We decided to give Magic Jack (A phone service) a try to see if we could save a few dollars and learn did we do. This is a small note to "shoppers beware". They offer all kinds of benefits including being able to use your old phone number. By...
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Review
#462890 Review #462890 is a subjective opinion of poster.
Service
Magicjack Free Trial
Loss
$1000

Magicjack in Lucerne, California - FREE 30 DAY TRIAL WASN'T FREE

I WENT TO THE MAGIC JACK WEBSITE, CLICKED THE FREE TRIAL, FILLED OUT THE 1ST PAGE THAT SAID 100% FREE AT THE TOP. CLICKED TO NEXT PAGE, IT SHOWED I WOULD BE CHARGED LIKE 67 DOLLARS. SO I CLICKED OUT OF THE SITE WITHOUT SUBMITTING THE ORDER, GUESS WHAT? THEY STILL CHARGED MY CARD, THE LAME CUSTOMER SERVICE CHAT IS A WAY TO KEEP A GRIP OF COMPLAINT CALLS!!! THIS COMPANY IS LOW LIFE, AND A RIP OFF!THEY WANT TO STILL SEND IT AFTER I CANCELLED, IN ORDER FOR ME TO RETURN IT. I TRACKED THE ORDER, IT HASN'T LEFT THE WARE HOUSE, OR DUMP THEY CALL A BIZ.
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Review
#462102 Review #462102 is a subjective opinion of poster.
Service
Magicjack Free Trial
Loss
$1000

Magicjack in Trenton, New Jersey - Letter from founder Dan Borislow to Mike Larkin

Use 2014 magicJack PLUS with or without computer! Try it for free for 30 days! 48 hour sale price of $29.95, Suggested Retail Price is $69.96. Click here for free trial. Dear MICHAEL LARKIN Our famous chip builder - Dr. Y.W. Sing - took my magicJack invention and used his own magic to achieve the very best patented Voice Quality I have ever heard. He made our voice quality far superior than AT&T, Verizon, Vonage or any other company in existence. I give you my word on this and back this talk with our Risk Free 30 Day Trial. You can use your existing magicJack number on the NEW 2014 magicJack PLUS for FREE. All cords, cable, power adapter supplied with your magicJack package. USB and SDIO slots have also been added to the NEW 2014 magicJack PLUS so that we may offer you the least expensive internet access in the future and/or WIFI in the future - we are ready for 2014. Now easier than ever to setup, you may start dialing within seconds. You do not have to connect the magicJack to the computer anymore for registration or any other reason. Of course, you can if you wish. This is your one and only opportunity to receive the most convenient and most advanced, yet easiest to use magicJack at the absolute lowest cost ... EVER. I have persuaded the CEO and President of magicJack to offer the Public the lowest price ever for a magicJack, but also to offer an amazingly lower price to only you, our loyal customer. We want everybody in the world using magicJack and we believe the best way to make this happen is for YOU to tell others about the amazing voice quality only available with the new 2014 magicJack. For a limited time and only through this exclusive e-mail offer, the CEO has agreed to sell the 2014 new magicJack PLUS for just $29.95 to you, which even includes six months of FREE telephone service. This comes with a no question 30 day money back Free Trial. Please respond now before this price and the limited supply of the new 2014 magicJack disappears. This is not a gimmick, but my heartfelt way of saying Thank You to our loyal customers. It is first come first served. You should respond now. We are so proud that Frost and Sullivan, the top rating agency in the World rated us number one in all five categories including overall best quality, ease of use, pricing and value. Dan Borislow - Inventor and Founder Try it for free for 30 days! This one time offer is ONLY available by clicking this link or the button below - it is not available in retail now but will be in Radio Shack, Walmart, Walgreens and Best Buy later this summer, and this offer is only valid for 48 hours. We are limiting this all time low price to the first 300,000 of customers who respond first. Try it for free for 30 days! 48 hour sale price of $29.95, Suggested Retail Price is $69.96. Click here for free trial. You have received this message to update you of important customercare information and to inform you of your ability to upgrade your service. If you do not want to receive any sales offers please unsubscribe at any time. Does he have nerve or what? Trying to upsell me a new improved model after ripping me off for $250.00. Mr Borislow why don't you start by by refunding me and everyone else our money first. Lifting my name off Pissed Consumer .com to try and sell more Magic Junk is not the way to go. Has anyone else here received this letter.
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1 comment
sunsetart
#758120

Stunning display of Salesmanship . Lots of noise with no back up.

Morality has gone adrift again.

someone should take this guys computer away from him ...before anyone else falls for this.

PLEASE. :eek

Review
#434676 Review #434676 is a subjective opinion of poster.
Service
Magicjack Free Trial
Loss
$250
Tags
  • 2014 Magic Jack plus

Magicjack in Germantown, Maryland - Magic Jack did not work transmitting

I tried magic jack and it would not transmit on satellite G4. they did change my phone number with in 2 days but didn't release it for 20 days after payment. they don't tell you about the $20 to get your number on Magic Jack, and $30+ to ship it back or out....so to try Magic Jack it coast you over $100 for a 4 day trial that is not free, you do need a computer, I plugged in Jack and waited for a call to turn it on, then watch the video on line to learn you need a computer to activate it an communicate with the company they have no phone # not happy at all Bill
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1 comment
Anonymous
#685730

I first bought MJ years ago but could not get a Canada # so I returned it no problem,I have had a local number now for over a year and apart from the odd echo if I am on too long I have had no issues, the renewal was smooth and I upgraded to the plus, I can't wait until they start wifi & internet so I can get rid of the price gouging Bell

Review
#430407 Review #430407 is a subjective opinion of poster.
Service
Magicjack Free Trial

Magicjack - SCAM MAGIC JACK

my chat with returning mj+ asks for $ or subscriptionn renewal code Faye: Yes thats correct. Peter: i am there now what Faye: please proceed Peter: with what i have paid till 2016 Faye: That was you magicjack plus Peter: no it was taken from original mj+ i am returning Peter: i am having this problem that was confirmed this morning that mj+ WAS BEEN RETURNED Faye: One moment please... Faye: Just to let you know that years of service that has been transferred from old magicjack device to new magicjack plsu is non transferable anymore Peter Peter: WAIT A MINUTE I AM WITHIN MY 30 DAY TRIAL PERIOD WHAT DO YOU MEAN BY SAYING WHAT I HAVE PAID FOR IS NO LONGER VALID Peter: I WAS NEITHER INFORMED OF THIS NOR DID I AGREE TO THIS I PAID TO USE MY ORIGINAL MJ Faye: I understand that, that how it works Peter. Peter: I NEED TO TALK TO SOMEONE WHO HAS AUTHORITY AS THE MJ+ IS BEING RETURNED I SHOULD GET MY PAID SERVICE REINSTATED Peter: IF MJ+ IS BEING RETURNED AND I HAVE PAID TILL 2016 HOW CAN I USE MJ= Peter: MJ+ Faye: I understand that Peter. There's nothing we can do for that. You should contacted us for that before you register your magic device. We also did give you 30 days of trial to test the product, however you preferred to transfer years of service from your regular device to new one. Peter: MAYBE I DO NOT KNOW HOW TO FOLLOW INSTRUCTION TO WELL BUT I DO KNOW THAT THIS IS BS AND I SURE KNOW HOW TO BLOG BY THE WAY WHY WOULD I KNOWINGLY TRANSFER IF I GET 1 YEAR FREE WITH MJ+ THIS IS A TOTAL SCAM Faye: I understand that Peter. Peter: please let me know what you understand Faye: I perfectly understand your situation, however I believe we are keep on repeating the same process. May I now end this chat session? Thank you hangs up
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Review
#427736 Review #427736 is a subjective opinion of poster.
Service
Magicjack Free Trial
Loss
$200

Magicjack - Accepted 30 day free trial mjplus

when i entered my credit card which was supposed to be billed on 31st day my card was refuse and they asked me to re enter or try another card card was again refused phoned c/card co/ only to find two charges were put on my a/c i contacted there service online (they leave tel no with banks andc/card co]but there is no one who answers)they suggested i doorderinng by phone and got 1800 number which was automated and requested c/card no by this time i hung up i contacte my credit card company and request them to do not pay and they have agreed to do so i also contcted my bank to inform them of this situation it is sad when a product like majic jack can be hijacked in this way.i feel so *** iam always warning others i guess i should talke my own advice
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Review
#397411 Review #397411 is a subjective opinion of poster.
Service
Magicjack Free Trial
Loss
$133

Magicjack in Coeur D Alene, Idaho - Buyer Beware

to: Dan.Borislow@magicjack.com, dan@magicjack.com, dborislow@aol.com Dear Mr. Borislow, I was considering purchasing your Magic Jack product last night, and I was reeled in by your 30 day free trial offer, which states that nothing will be charged until the 31st day. I entered all of my information, chose several add ons and proceeded to the order confirmation page, There is no warning that this is for Credit Card customers only, until the payment type is selected, at which time a dialog box appears, asking for your card number, expiration date...etc. This is the first mention of a difference between a Credit and a Debit card. Although, technically, it is the consumers responsibility to read all of the information, it is unethical and misleading, poor business to trick customers into buying your product by burying the financial details beyond the point of collecting their personal information and in such a way that they will disregard the information as more legal disclaimer. Furthermore, after entering card information there is a button that reads "Complete Trial Request". Every, EVERY other company that I purchase products or services from online shows an order confirmation page and has some sort of "Submit Order" or "Confirm Order" button. My card was charged at the point that I clicked "Complete Trial Request". It was after I had chosen all of the add ons that I was given an itemized list of what I was to be charged for. It was at this point that I changed my mind. I saw that the charge would be around $167 and due to be billed the following day. I never hit the "Submit" button. Assuming my add ons had interfered with the 30 day free trial, I went to the home page and started again. I went through the entire order process, skipping all of the add ons, to the itemized page. When it still said that I would be charged the following day, I decided to call customer service the next day to order live over the phone and I closed the window. You have a big notice in the order confirmation email that says: "** Attention: Debit Card users Due to the nature of the Free Trial Offer, this Free Trial is only available for Credit Card users. Please note: If you falsely identify your 'Debit card' as a 'Credit card' your card will be charged today and your order might not be processed. Please click here if you would like to change your method of payment or if you can not currently use your debit card for these payments. You may also respond to this email and reduce the amount of items you ordered." Why can't you put this notice at the top of the first page after you click "Click here for free trial". Although you probably haven't done anything illegal, is you product so poor that you have to trick your customers into buying it? And if it stands on it's own, why the misleading verbiage? If I had known up front, it would have only delayed my purchase by one week. I never clicked anything that indicated I was submitting my card number for billing. But when I checked with my bank this morning, I discovered that your company had charged me twice. I have cancelled both orders at this point and I will NEVER do business with Magic Jack again. Now you have lost a customer for life and plan to share my experience with anyone who will listen, Including the BBB, social sites and product review sites. Expect to read this email everywhere Magic Jack is mentioned for a long time to come.
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Review
#391947 Review #391947 is a subjective opinion of poster.
Service
Magicjack Free Trial
Loss
$70

Contact Magicjack Customer Service

Mailing Address:
PO BOX 6785
West Palm Beach, Florida 33405
United States
Phone:
(800) 624-4252
All Magicjack Contacts
Bought MJ Plus for trip to Thailand. Only worked through computer NOT through my phone, even in the largest city of Bangkok, and at the tallest hotel (Biayoke Sky). Called to cancel, and found out that the 30 day "Trial" started before I could ever "TRY" it. They...
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Review
#390973 Review #390973 is a subjective opinion of poster.
Service
Magicjack Free Trial
Loss
$90