The worst service possible in phone services | Magicjack in New York, New York

1.0
Details
no customer service at all, hiding behind chat rooms with ridiculous answers. the first phone company that dont even use their own service , textin b.s solutions and wasting your time. i paid through 2020 and it already not working, no one to talk too for week by now. the monkey had enough connecting and booting the *** device, this ridiculous company must be stopped, i can't believe i actually paid in advance . never had to deal with so much b.s from one company, that don't even have customer service. just billing and sales, once you charged the deal is done as far as it seams.
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Review
#856428 Review #856428 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service
Loss
$5000
Preferred solution
just make it work, or give me my money back
Tags
  • no warrantee
  • no e-mail access
  • Luck Of Service
  • No Dile Tone
  • No Line

Want in class action law suit | Magicjack in Palatka, Florida

1.0
Details
they are telling me now that its out of date and i need to pay another 59 dollars to update it, it was supposed to be free up dates and ive only had it for two years. i have trouble with it at least every other day and have to re-boot everything to make it work. Now they say its no good so im screwed, no phone. I dont have the money to pay for another one and how long will this one work. I want my free up date as promised. Last year when i did the re-up they were trying to get over 200 dollars out of me to keep the same number. I already paid that a couple years ago and it was only 10 dollars then.
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1 comment
Eriel
#1141470

stop wining you got your moneys worth

Review
#824550 Review #824550 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Wouldnt help me just wanted money
Reason of review
come on even this doesnt work
Loss
$100000
Preferred solution
Give me a free up date or a free replacement magic jack. I paid for this to have a phone every year, not buy a new one every other year.

Magic jack has went out of there way to make international calling a bad experiance. | Magicjack in Des Moines, Iowa

could not find link to add international minutes even though have spent several hundreds of dollars on international in the past. Magic Jack has gone out of their way to say to current customers that they do not appreciate your and would prefer that you do not bother them with international calling. If international call is your reason for using magic jack go else ware. Magic jack does not want your business and could care less that you have been a paying customer for several years. best case is that you look else ware and do not bother the company with your business.
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Review
#586068 Review #586068 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Problems with payment

Magicjack - Customer Care Review from Naperville, Illinois

1.8
Details
Placed and order during promotional offer period. Did not received device , waited for week. When called found that order was not processed due to account restriction. Card information provided was the current and in good standing which i use daily. Account rep. Or supervisor cannot give the reason for non processed order. Email sent to complaint department on email address given by supwrvisor. 24 hours no reply. Company did not extend courtesy to call or email inform that the order is not processed. Standard for customer service is worst. If cannot take care of customer i think they don`t care for doing business.
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Review
#579595 Review #579595 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Order processing issue

Magicjack and hidden cost that needs to be factored in

2.0
Details
The device broken after 8 month. The customer service wants shipping fee to have the replacement sent to me. It is amazing to me that warranty service require shipping charges. Good luck with yours orders, but please know that it might breaks every year. you need to factor the shipping cost back and forth into the purchase and yearly fee. The prior ip phone devices made by Linksys worked for 5 years without issues. Regretting that I changed to Magicjack now and unknown cost going forward. I asked if there is anything the representative and the supervisor can do. Answer was no, very disappointing. Asked if they can help extend my service for a year, no. if they can sent me a better device, unsure. It doesn't sound like supervisor is able to do anything different than a normal rep, or they are just unwilling to do anything, or they just don't care. The end result is you get charged the fee and most like it will fail again, then you would need to buy new device again for $40, which if it happens every other years is actually more expensive than other phone services and more headache...
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Review
#529067 Review #529067 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Damaged or defective
Loss
$5
Preferred solution
Full refund

Magic jack didn't work at all! | Magicjack in Kansas City, Missouri

Magic jack didn't work at all chat lived with 15 different people in 2 days in hold forever some of them never came back to the phone again problem never got solve I chat lived with different people again to cancel services after trying continuously to solve from with no resolve a month and half later after cancelling service no refund of any money back to me & they want to charge me extra $30 to release my phone number after they keep my money no good customer service , steal from people horrible people working there they don't even want to talk to you like human being in a phone all they want to do is live chat with you but the problem is never taking care off. Don't recommended this company to my worst enemie!!
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Review
#489171 Review #489171 is a subjective opinion of poster.
Service
Magicjack Customer Care
Loss
$54
I'VE RENEWED MY DEVICE, MY PHONE NUMBER, AND I STILL CAN'T MAKE A SIMPLE CALL ! - Magicjack
I have bought Magik Jack Plus, three years ago + a Canadian phone number. The second year (last year), I have renewed my MJP device, but not my phone number... Because I didn't use it at that time and I didn't care if I had to change number later. This year after...
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2 comments
Verneda
#923320

Okay let me try this again.

Have you tried going to the Magic Jack site, then go to bottom of the page and find Support FAQ click on it, once there in search tab type (Magic Jack Upgrade) click. Find the one that states (Upgrade Magic Jack Firmware) and install.

I had a problem like your and talking to their Tech. Support didn't help. They had not clue. So I looked around the FAQ page for awhile found that they had a new interface firmware upgrade.

If you are techie this easy to understand, but for novices computer user. Novice wouldn't understand and shouldn't be expect to understand, that the old interface won't work with the new firmware interface, because they are two different codes.

So they can't read each other.

Magic Jack at least needs to train their Tech. Support teach better at trouble shooting.

I do hope this is helpful to you.

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Featured
Review
#463123 Review #463123 is a subjective opinion of poster.
Service
Magicjack Customer Care
Loss
$100
Tags
  • Magik Jack
  • phone device
  • Magik Jack Plus
  • Magik Jack policies
  • Magik Jack customer service

Magic Jack Scam, Don't care about Customer Service! | Magicjack in Saint George, Utah

Dad died, left his Magic Jack Plus to me, I tried to register his account in my name explaining the situation (their chat people really only have canned answers and no one in authority). After a lengthy chat and being transferred to a second agent, they dropped my chat saying I did not respond, (blatantly untrue). I tried again, being as succinct as possible. The outcome was the same, you cannot get satisfaction in the chat. They are cold computer like people, devoid of personal concern. I could not get a satisfactory result. Value shown below includes MJPlus unit & 2 hours of my time, which has been courteously under valued.
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Review
#379237 Review #379237 is a subjective opinion of poster.
Service
Magicjack Customer Care
Loss
$210
Tags
  • Magic Jack Plus

Magic jack | Magicjack in Madison, Wisconsin

magic jack is a fraud. they should be investigated. They take your money out of your account even before the 30 days was up and than they claim they got the product back a day late when it was signed the day of. But to try to get through to anyone in the company is worthless as they do not even have a tel #. DO NOT BUY THIS PRODUCT as their is no customer service and they can care less about it. Then they wonder why so many people are upset about buying american. Again do not buy this product.
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Review
#353258 Review #353258 is a subjective opinion of poster.
Service
Magicjack Customer Care
Loss
$79

Do not use magicjack

I have had majicjack for about 4 years now, I have bought over 12 devices from them, turned several of my clients and friends in to believers. i had so much faith in magicjack that I bought their shares! NO MORE though!, I have been burned and will now spread the word. i understand everyone has issues at some point or the other, the problem is the fact that MAJICJACK CUSTOMER CARE ARE UNABLE TO SOLVE ANY PROBLEM. all the can do is give you the run around and cut off your call or chat if you ask too many questions. I use magicjack for all my business phones and fax and for a week now I HAVE NOT HAD A BUSINESS PHONE NOR FAX. CAN'T EVEN FORWARD MY CALLS! it's such a shame all i get from the is: "your account is under review". review for what?! Please learn from me(a 4 year magickjack customer): 1. Magicjack SHOULD NEVER BE USED FOR BUSINESS 2. DO not expect ANY kind of customer support 3. It should only be used as a money saving backup to your other phone line and never the primary or sole phone line. 4. Once again, NEVER AS YOU BUSINESS PHONE NUMBER. IT WILL KILL YOUR BUSINESS.
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3 comments
broccx
#568890

been trying to renew my MJ over 2 months so far, here is my chat with them from today:

You are now chatting with 'Jaclyn'

Jaclyn: Hello, how may I help you?

me: trying to find out the status of my renewal

Jaclyn: Sure.

Jaclyn: May I have the specific magicJack number, please?

me: *** *** ****

me:it's been "under review" for God knows why for months now!

Jaclyn: Thank you for the information.

Jaclyn: Please wait while I check that for you

me: ok

Jaclyn: I appreciate your patience.

Jaclyn: As I have checked here in our end, your account is under review and this has been already reported. Please do not worry for I will send an update report regarding your account being under review. Please continue to wait for an email update regarding that matter.

me: same exact thing i was told over a month ago!

me: and i still do not have a phone even though i have paid!

me: this is totally unacceptable!!

Jaclyn: I understand, we apologize regarding that matter. As I have checked here there were no charges in your credit card as long as the account is under review.

Jaclyn: We do not have exact time frame on when will be the review be done but do not worry because I will be sending an update regarding this matter.

me: i doubt you will, I had the same "under review" issue with my other line for months and NEVER got a message when it was resolved.

me: I'd like to escalate this issue please

Jaclyn: Do you mean you want to talk to a supervisor?

me: yes

Jaclyn: I see, if I will do that you will still receive the same information as what I have told you.

me: I know, I just need it on record that I tried all I could to resolve this with you before taking more drastic steps

me: i know all of you out there are totally unable to help in anyway. with info nor with resolution. i have been through this with my other lines and it cost me business

Jaclyn: Okay.

Jaclyn: One moment please...

Jaclyn: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Lalie'

me: hello Lalie

Lalie: Hello. My name is Lalie. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

me: ok thanks

Lalie: You're welcome.

Lalie: Okay, so this issue was reported before, correct?

me: yes

Lalie: Thank you for waiting. I'll be with you in just a moment.

Lalie: Let me try to get updates on the report made for that.

me: ok

Lalie: One moment please...

Lalie: Okay I just checked, our higher dept is still working on this. No exact time on this yet but they will get back to you ASAP on this.

me: wow!

Lalie: I apologize

me: let me ask you this? Why are you not able to restore my service pending the review?

Lalie: Only our higher dept can restore it. We can only report to them if issues like occurs.

me: I have made the payment, there is NOTHING wrong with my business card

me: ok, I understand

Lalie: I appreciate your understanding.

me: are you able to tell me what has triggered this "review" though?

Lalie: I apologize. I don't have that info.

me: and no idea when or even, if it'd ever be resolved right?

Lalie: No exact time on when it will be resolved.

me: ok, thanks

Lalie: You're welcome.

Lalie: Is there anything else I may help you with today?

me: Help?! Really?! Lalie! you guys are NOT able to provide any info nor resolution. i know it's not your fault, you are employees. But HELP is not a word you should use.

me: I thank you though for offering

Lalie: I see. I apologize for that.

me: thanks

me: bye

Lalie: okay no problem.

Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

Anonymous
#518094

Janice Gindel - Carol, you must be on Cloud 9!!! Your grandchildren are soolooo precious, the pics are outstanding!!

Love the one of Baby Jack smiling while his Dad is holding him & Casey kissing Jack!!

Love them all, sending lots of love & congrats to you & Jr., and Phil & Meg!! Dave & I are so happy for you, God bless!!

Anonymous
#505103

well now that i read all comments i have decided not to get magic jack ill just go with com wave at 14.95a month and unlimited calling i live in Canada

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Review
#326028 Review #326028 is a subjective opinion of poster.
Service
Magicjack Customer Care