Product: Magicjack Customer Care Clear all filters (57 of 57 reviews match)
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Magicjack - Wont replace defective product!!!

I bought two magic jack at Best Buy store. I activate one with no problem. I waited about two months to even open the box much less to activate the other one. After trying to activate it with two different computers (with different operating systems) I decided to contact customer service. Well there is no talking to no one, there is only a chat. So with the first chat, for about two hours we tried everything which I've already tried. I had to go to get my daughter from school so I left and the problem wasn't fix. Two days pass and I tried the chat again thinking the problem will get resolve... BOY OH BOY I WAS WRONG. She ask me to do everything that already did, and I was'nt in the mood to spend another two hours also since the beggining of the chat I told her that it was my second time about the same issue, same product. She asked me over and over again where did I bought the magic jack. I told her that I didn't want a refund but for them to exchange the product and she told me TWICE that she couldn't do that because the product was bought from another retailer and no from their web site!!! I COULD NOT BELIEVE IT. That is the most dumb thing that I ever heard. She told me that I could buy another magic jack for $25 Plus shipping and handlin. Why would I want to spend more money than what I already have? NEVER AGAIN. in my book that is called stealing!!!
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Review
#954530 Review #954530 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service
Tags
  • Voip Magic Jack Scam
I own about ten (10) MJs, since its inception, and used untill expired. Both for business and other utilities. Not to mention, the number of sources I have introduced the product around the world. MJ, introduced the expired notification on all phones one have on my...
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Review
#911366 Review #911366 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service

Magicjack - Indeed, Non-existent Customer Service

2.6
Details
I have never come across worse customer service. But what would you expect when there really is none? MJ needs to get rid of its HELP option -- bogus. You get what you pay for, to use a cliche. I have been in a *** that changes every second -- always over 100 -- and the average wait time keeps changing. Insane. Good luck getting your contacts list back if it ever inexplicably disappears. I'm getting ready to contact my credit card company that I used to renew this *** to dispute and get a refund. There's got to be a better, equally inexpensive phone service out there.
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Review
#899249 Review #899249 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Magicjack in Victoria, British Columbia - Customer Service is non-existent

1.0
Details
I've had MJ for a few years and it met expectations such as they were for a cheap, unmanaged Internet based phone service. I understand how it works, and doesn't work, so that I have no issue with. My issue is the complete lack of accessible customer service. When service is required, it MUST be accessible within reason. I have an issue with local phone numbers that cannot be dialed from the phone. I waited three hours for a chat session, reported the issue, only to not be resolved and I simply don't have the energy to fight upstream against chat wait queues. ridiculous. I'm throwing out the 4 years I have left prepaid and getting a service I can call if/when needed.
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Review
#882737 Review #882737 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Customer service
Reason of review
Poor customer service

Magicjack - Two conversations with Live Chat!

1.0
Details
Below is a normal Live chat! There service is the cheapest, and the worst at best! But in the cheap category it is number one! My suggestion if you start to get poor service or are in the need for something to be fixed. Throw it all away and try again with a new E-mail, name, and cc number. Status: Disconnected Justine C: Hi, my name is Justine C. How may I help you? Me: HI, what is the diff between Magicapp standard and Prmium? Justine C: Thank you for asking Justine C: magicjack app standard you have paid subscription while magicjack premium is the free app as a companion app of the magicjack device Me: Break down the services! Justine C: Is there anything else I may help you with today? Me: Yes , list the different between the services! Justine C: same features but ,if you ahve an active magicjack device you can download the magicjack app for free, Me: so what do I pay for with the premium? Justine C: you have to renew the a yearly Me: supervisor! Justine C: As per checking here the mj app on your Iphone is a paid subcription Me: Get me a supervisor, that has a basic understanding of English! Justine C: I do apologize fo r the misunderstanding Justine C: May I know the exact nature of your problem with full details please? Me: no, supervisor! Justine C: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you. Justine C has disconnected. Chat Status: Disconnected Miranda: Hi, my name is Miranda. How may I help you? Me: I require a supervisor please. Miranda: May I know the exact nature of your problem with full details please? Me: I am upset and need to talk to a supervisor! Miranda: May I know the exact nature of your problem with full details please? Me: I am not going to hash it out with you and repeat my self with them! Miranda: can you please tell me your problem im here and willing to assist you Me: I require a supervisor please. Miranda: we cannot transfer you to our supervisor with out knowing your problem ME: My problem is your support people are useless, arrogant, RUDE! Miranda: Please do not use that kind of language otherwise you give me no choice but to terminate this chat session with you. Thank you ME: If you hang up on me I will start a litigation! Not one of those word are inappropriate, or incorrect! NOW A SUPERVISOR PLEASE! Miranda: One moment please... You have been disconnected from the chat due to inactivity.
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Review
#863707 Review #863707 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Any dealings with them
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Magicjack in Vernon Hills, Illinois - No refund!!!

I requested a refund from magicJack customer support because every single time that I was trying to call internationally even though the line wouldn't go through I was getting charged - fused to refund the money. This is the game they're playing, no matter what they will charge you and they will ask you to add more money to your account. The customer service will try to blame you for not knowing how to use the service and they will tell you that it has never happened before in other words they have never heard of that issue before so another words it is your fault because you don't know how to use the service. In my opinion the best thing you can do is just dumped him and go with another provider. The unprofessional unreliable down lying to your face and of course they're not gonna ever exit possibility for the war service in the telecommunications industry.
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Review
#857032 Review #857032 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Problems with payment

Magicjack in New York, New York - The worst service possible in phone services

1.0
Details
no customer service at all, hiding behind chat rooms with ridiculous answers. the first phone company that dont even use their own service , textin b.s solutions and wasting your time. i paid through 2020 and it already not working, no one to talk too for week by now. the monkey had enough connecting and booting the *** device, this ridiculous company must be stopped, i can't believe i actually paid in advance . never had to deal with so much b.s from one company, that don't even have customer service. just billing and sales, once you charged the deal is done as far as it seams.
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Review
#856428 Review #856428 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service
Loss
$5000
Preferred solution
just make it work, or give me my money back
Tags
  • no warrantee
  • no e-mail access
  • Luck Of Service
  • No Dile Tone
  • No Line

Magicjack in Palatka, Florida - Want in class action law suit

1.0
Details
they are telling me now that its out of date and i need to pay another 59 dollars to update it, it was supposed to be free up dates and ive only had it for two years. i have trouble with it at least every other day and have to re-boot everything to make it work. Now they say its no good so im screwed, no phone. I dont have the money to pay for another one and how long will this one work. I want my free up date as promised. Last year when i did the re-up they were trying to get over 200 dollars out of me to keep the same number. I already paid that a couple years ago and it was only 10 dollars then.
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1 comment
pawlak
#1141470

stop wining you got your moneys worth

Review
#824550 Review #824550 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Wouldnt help me just wanted money
Reason of review
come on even this doesnt work
Loss
$100000
Preferred solution
Give me a free up date or a free replacement magic jack. I paid for this to have a phone every year, not buy a new one every other year.

Magicjack in Des Moines, Iowa - Magic jack has went out of there way to make international calling a bad experiance.

could not find link to add international minutes even though have spent several hundreds of dollars on international in the past. Magic Jack has gone out of their way to say to current customers that they do not appreciate your and would prefer that you do not bother them with international calling. If international call is your reason for using magic jack go else ware. Magic jack does not want your business and could care less that you have been a paying customer for several years. best case is that you look else ware and do not bother the company with your business.
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Review
#586068 Review #586068 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Problems with payment

Magicjack - Customer Care Review from Naperville, Illinois

1.8
Details
Placed and order during promotional offer period. Did not received device , waited for week. When called found that order was not processed due to account restriction. Card information provided was the current and in good standing which i use daily. Account rep. Or supervisor cannot give the reason for non processed order. Email sent to complaint department on email address given by supwrvisor. 24 hours no reply. Company did not extend courtesy to call or email inform that the order is not processed. Standard for customer service is worst. If cannot take care of customer i think they don`t care for doing business.
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Review
#579595 Review #579595 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Order processing issue