1.0
Details
I placed an order for a MagicJack system through their online system. When I use a mailbox service for handling my mail and packages and when I entered my shipping address which included the street address and the mailbox information on the next line, the order system...
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Review
#1236871 Review #1236871 is a subjective opinion of poster.
Service
Magicjack Customer Care
Pros
  • Idea
Cons
  • Actual product or service
Reason of review
Order processing issue

WORST THING I EVER BOUGHT | Magicjack

I changed from Comcast to DISH 2 years ago and was told that Magicjack would with DISH. Don't bother, it didn't work for 2 years. I just switched back to Comcast and attempted to port my old number back. It's been two weeks and many telephone calls to MJ. Their people just talk right over you and don't stop and listen. Plus, every time I called I was told to call back again during working hours that seem to change every time I call. I don't know where these 'people' are, but I must say I wish I had never heard or spoke with them. For me it was the most frustrating calls I have ever had with any company in my life.
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Review
#1085120 Review #1085120 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service
1.3
Details
I have had this phone # for 17 years and it was ported from Mediacom to magic jack over 2years ago then last July I started having problems with my magic jack go equipment and when I called the girl I spoke to said they couldn't tell what the problem was that I would...
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Review
#1072487 Review #1072487 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Customer service
  • Chat conversations and unresolved issues
  • Trying to hold phone number hostage for a yearly fee
Reason of review
Poor customer service
Tags
  • Magik Jack policies

Magicjack Customer Care Review

3.4
Details
The Magic Jack is calling me with *** unnecessary offers 2 o'clock in the morning!? Im in Erope time. There is most difficult customer service ever. Last time they removed my phone number after i paid for renewal and took them 6 weeks to correct the problem and 3 leyels of management.
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Review
#985664 Review #985664 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service

Wont replace defective product!!! | Magicjack

I bought two magic jack at Best Buy store. I activate one with no problem. I waited about two months to even open the box much less to activate the other one. After trying to activate it with two different computers (with different operating systems) I decided to contact customer service. Well there is no talking to no one, there is only a chat. So with the first chat, for about two hours we tried everything which I've already tried. I had to go to get my daughter from school so I left and the problem wasn't fix. Two days pass and I tried the chat again thinking the problem will get resolve... BOY OH BOY I WAS WRONG. She ask me to do everything that already did, and I was'nt in the mood to spend another two hours also since the beggining of the chat I told her that it was my second time about the same issue, same product. She asked me over and over again where did I bought the magic jack. I told her that I didn't want a refund but for them to exchange the product and she told me TWICE that she couldn't do that because the product was bought from another retailer and no from their web site!!! I COULD NOT BELIEVE IT. That is the most dumb thing that I ever heard. She told me that I could buy another magic jack for $25 Plus shipping and handlin. Why would I want to spend more money than what I already have? NEVER AGAIN. in my book that is called stealing!!!
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Review
#954530 Review #954530 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service
Tags
  • Voip Magic Jack Scam
I own about ten (10) MJs, since its inception, and used untill expired. Both for business and other utilities. Not to mention, the number of sources I have introduced the product around the world. MJ, introduced the expired notification on all phones one have on my...
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Review
#911366 Review #911366 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service

Indeed, Non-existent Customer Service | Magicjack

2.6
Details
I have never come across worse customer service. But what would you expect when there really is none? MJ needs to get rid of its HELP option -- bogus. You get what you pay for, to use a cliche. I have been in a *** that changes every second -- always over 100 -- and the average wait time keeps changing. Insane. Good luck getting your contacts list back if it ever inexplicably disappears. I'm getting ready to contact my credit card company that I used to renew this *** to dispute and get a refund. There's got to be a better, equally inexpensive phone service out there.
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Review
#899249 Review #899249 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Customer Service is non-existent | Magicjack in Victoria, British Columbia

1.0
Details
I've had MJ for a few years and it met expectations such as they were for a cheap, unmanaged Internet based phone service. I understand how it works, and doesn't work, so that I have no issue with. My issue is the complete lack of accessible customer service. When service is required, it MUST be accessible within reason. I have an issue with local phone numbers that cannot be dialed from the phone. I waited three hours for a chat session, reported the issue, only to not be resolved and I simply don't have the energy to fight upstream against chat wait queues. ridiculous. I'm throwing out the 4 years I have left prepaid and getting a service I can call if/when needed.
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Review
#882737 Review #882737 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Customer service
Reason of review
Poor customer service

Two conversations with Live Chat! | Magicjack

1.0
Details
Below is a normal Live chat! There service is the cheapest, and the worst at best! But in the cheap category it is number one! My suggestion if you start to get poor service or are in the need for something to be fixed. Throw it all away and try again with a new E-mail, name, and cc number. Status: Disconnected Justine C: Hi, my name is Justine C. How may I help you? Me: HI, what is the diff between Magicapp standard and Prmium? Justine C: Thank you for asking Justine C: magicjack app standard you have paid subscription while magicjack premium is the free app as a companion app of the magicjack device Me: Break down the services! Justine C: Is there anything else I may help you with today? Me: Yes , list the different between the services! Justine C: same features but ,if you ahve an active magicjack device you can download the magicjack app for free, Me: so what do I pay for with the premium? Justine C: you have to renew the a yearly Me: supervisor! Justine C: As per checking here the mj app on your Iphone is a paid subcription Me: Get me a supervisor, that has a basic understanding of English! Justine C: I do apologize fo r the misunderstanding Justine C: May I know the exact nature of your problem with full details please? Me: no, supervisor! Justine C: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you. Justine C has disconnected. Chat Status: Disconnected Miranda: Hi, my name is Miranda. How may I help you? Me: I require a supervisor please. Miranda: May I know the exact nature of your problem with full details please? Me: I am upset and need to talk to a supervisor! Miranda: May I know the exact nature of your problem with full details please? Me: I am not going to hash it out with you and repeat my self with them! Miranda: can you please tell me your problem im here and willing to assist you Me: I require a supervisor please. Miranda: we cannot transfer you to our supervisor with out knowing your problem ME: My problem is your support people are useless, arrogant, RUDE! Miranda: Please do not use that kind of language otherwise you give me no choice but to terminate this chat session with you. Thank you ME: If you hang up on me I will start a litigation! Not one of those word are inappropriate, or incorrect! NOW A SUPERVISOR PLEASE! Miranda: One moment please... You have been disconnected from the chat due to inactivity.
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Review
#863707 Review #863707 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Any dealings with them
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

No refund!!! | Magicjack in Vernon Hills, Illinois

I requested a refund from magicJack customer support because every single time that I was trying to call internationally even though the line wouldn't go through I was getting charged - fused to refund the money. This is the game they're playing, no matter what they will charge you and they will ask you to add more money to your account. The customer service will try to blame you for not knowing how to use the service and they will tell you that it has never happened before in other words they have never heard of that issue before so another words it is your fault because you don't know how to use the service. In my opinion the best thing you can do is just dumped him and go with another provider. The unprofessional unreliable down lying to your face and of course they're not gonna ever exit possibility for the war service in the telecommunications industry.
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Review
#857032 Review #857032 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Problems with payment