Product: Magicjack Customer Care Clear all filters (57 of 57 reviews match)
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Magicjack - Don't talk to Rachel/ The Ratchet Wrencher

*** need to renew, or how to locate that information on the website. I do understand security measures and I know I would not want anyone compromising mine but this is just ridiculous. I gave her my life history and the only thing that was missing was a zip code of my last address in AZ. She refused to transfer me to someone that could help solve my problem. And instead of trying to help with the situation she just kept telling me since I did not have that zip code information she refused to go any further with the conversation. So if you get someone called Rachel at Magic Jack, be ready for an integration.
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Review
#1526384 Review #1526384 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Poor customer service by rachel
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Magicjack in Boynton Beach, Florida - Still not settled

1.4
Details
As of December 30th 2018, my problems with MJ are still not resolved. A few return phone call from MJ, always sorry for my problems, but never a real settlement. They can charge your credit card for payment but cannot put a credit on your credit card. What started out as a $50.00 purchase which I was sure was Cdn. Dollars ends up to be over $83.00 Cdn. If I had purchased the MJ in a Canadian Wal Mart it would have been cheaper & a lot less complicated than ordering on line. 45 days & still not satisfied . This adventure is ruining my vacations & I am seriously considering legal action against MJ. Thank you
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Review
#1436673 Review #1436673 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Customer servive
Reason of review
Poor customer service
Loss
$85
Preferred solution
Full refund
Tags
  • Magik Jack customer service
1.0
Details
N0V. 17 2018 PLACED A PHONE ORDER. NOV.19 2018 RECEIVED E MAIL SAYING THAT THE PACKAGE WAS SHIPPED WITH TRACKING NUMBER WITH DHL. NOV. 28,2018 TRIED TRACKING THE PACKAGE IMPOSSIBLE, CALL DHL RESPONSE THEY HAD NOT YET RECEIVED THE PACKAGE FROM MJ. NOV.29 2018 FINALLY...
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Review
#1411889 Review #1411889 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Service from start
Reason of review
Problem with delivery
Once you workout issues it is smooth sailing. I have used MJ for about 4yrs, initially I had connection issues but was able to resolve all issues. I am 68yrs old and it has saved me a fortune. You can also forward calls to your cell and never miss a call. Had to go on...
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Review
#1306696 Review #1306696 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Good customer service
Trying all options to contact MagicJack in regard to use a FAX Machine on MagickJack Plus with no luck I tested the FAX at a friend whom has AT&T VOIP with no issue. This topic not available on the Frequently Asked Questions I have not been able to find a phone number...
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Review
#1281641 Review #1281641 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service
5/21/2018 I have been with Magic jack five years. They have played games before. They have called in the middle of the year and tried to make me renew when I bought FIVE YEARS SERVICE. If your credit card expires and it is time to renew, they cut service, and you do...
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2 comments
Anonymous
#1491778

I actually just purchased the concierge service so I could have the privilege of speaking with someone.Waste of money. I called 3 times, waited for about 10 minutes with hold music, then it went to dead air.

Every single time.I just tried a 4th and 5th time, and it ended with the message: "This service is temporarily unavailable. Error code 1-2"

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Review
#1260870 Review #1260870 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service
1.0
Details
I placed an order for a MagicJack system through their online system. When I use a mailbox service for handling my mail and packages and when I entered my shipping address which included the street address and the mailbox information on the next line, the order system...
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Review
#1236871 Review #1236871 is a subjective opinion of poster.
Service
Magicjack Customer Care
Pros
  • Idea
Cons
  • Actual product or service
Reason of review
Order processing issue

Magicjack - WORST THING I EVER BOUGHT

I changed from Comcast to DISH 2 years ago and was told that Magicjack would with DISH. Don't bother, it didn't work for 2 years. I just switched back to Comcast and attempted to port my old number back. It's been two weeks and many telephone calls to MJ. Their people just talk right over you and don't stop and listen. Plus, every time I called I was told to call back again during working hours that seem to change every time I call. I don't know where these 'people' are, but I must say I wish I had never heard or spoke with them. For me it was the most frustrating calls I have ever had with any company in my life.
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Review
#1085120 Review #1085120 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service
1.3
Details
I have had this phone # for 17 years and it was ported from Mediacom to magic jack over 2years ago then last July I started having problems with my magic jack go equipment and when I called the girl I spoke to said they couldn't tell what the problem was that I would...
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Review
#1072487 Review #1072487 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Customer service
  • Chat conversations and unresolved issues
  • Trying to hold phone number hostage for a yearly fee
Reason of review
Poor customer service
Tags
  • Magik Jack policies

Contact Magicjack Customer Service

Mailing Address:
PO BOX 6785
West Palm Beach, Florida 33405
United States
Phone:
(800) 624-4252
All Magicjack Contacts

Magicjack Customer Care Review

3.4
Details
The Magic Jack is calling me with *** unnecessary offers 2 o'clock in the morning!? Im in Erope time. There is most difficult customer service ever. Last time they removed my phone number after i paid for renewal and took them 6 weeks to correct the problem and 3 leyels of management.
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Review
#985664 Review #985664 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service