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1.0
Details
Buy only if you like being scammed - Magicjack
I bought one (1) new device at Magicjack's website on Oct. 15, 2019 and paid with my debit card; the agreed price was $67.21 including one year service, shipping and handling fee, admin fee and sales tax. I received the USB dongle one week later and activated the...
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Review
#1762734 Review #1762734 is a subjective opinion of poster.
Service
Magicjack Customer Care
Pros
  • Concept
  • Reasonable prices in the past
Cons
  • Billing practices
Reason of review
Problems with payment
Loss
$79
Preferred solution
Let the company propose a solution
Tags
  • magic jack double billing
  • Magicjack Complaints
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Stay away from this fraudulent and non communicative possibly corrupt company | Magicjack

2.8
Details
Stay away from this fraudulent and non communicative possibly corrupt company - Magicjack
For the last 3 weeks, I've been receiving reminder emails to renew my magic jack device. I paid for 3 years just about a year ago; and yet, when I go to call them, they won't answer their phones, or claim that I'm the wrong person with my own phone number. They will not return calls, despite what they have instructed their reps to say. It's a rip off, they bill you every year no matter how many years you have signed and paid for in advance.
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Review
#1761593 Review #1761593 is a subjective opinion of poster.
Service
Magicjack Customer Care
Pros
  • Reasonable prices in the past
Cons
  • Technical support or billing support
  • Technical support
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Service system

Don't talk to Rachel/ The Ratchet Wrencher | Magicjack

*** need to renew, or how to locate that information on the website. I do understand security measures and I know I would not want anyone compromising mine but this is just ridiculous. I gave her my life history and the only thing that was missing was a zip code of my last address in AZ. She refused to transfer me to someone that could help solve my problem. And instead of trying to help with the situation she just kept telling me since I did not have that zip code information she refused to go any further with the conversation. So if you get someone called Rachel at Magic Jack, be ready for an integration.
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Review
#1526384 Review #1526384 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Poor customer service by rachel
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Still not settled | Magicjack in Boynton Beach, Florida

1.4
Details
As of December 30th 2018, my problems with MJ are still not resolved. A few return phone call from MJ, always sorry for my problems, but never a real settlement. They can charge your credit card for payment but cannot put a credit on your credit card. What started out as a $50.00 purchase which I was sure was Cdn. Dollars ends up to be over $83.00 Cdn. If I had purchased the MJ in a Canadian Wal Mart it would have been cheaper & a lot less complicated than ordering on line. 45 days & still not satisfied . This adventure is ruining my vacations & I am seriously considering legal action against MJ. Thank you
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Review
#1436673 Review #1436673 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Customer servive
Reason of review
Poor customer service
Loss
$85
Preferred solution
Full refund
Tags
  • Magik Jack customer service
1.0
Details
N0V. 17 2018 PLACED A PHONE ORDER. NOV.19 2018 RECEIVED E MAIL SAYING THAT THE PACKAGE WAS SHIPPED WITH TRACKING NUMBER WITH DHL. NOV. 28,2018 TRIED TRACKING THE PACKAGE IMPOSSIBLE, CALL DHL RESPONSE THEY HAD NOT YET RECEIVED THE PACKAGE FROM MJ. NOV.29 2018 FINALLY...
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Review
#1411889 Review #1411889 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Service from start
Reason of review
Problem with delivery
Once you workout issues it is smooth sailing. I have used MJ for about 4yrs, initially I had connection issues but was able to resolve all issues. I am 68yrs old and it has saved me a fortune. You can also forward calls to your cell and never miss a call. Had to go on...
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Review
#1306696 Review #1306696 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Good customer service

MAJOR PROBLEMS | Magicjack in West Palm Beach, Florida

1.0
Details
These numbers call about 17 times a day threatening me with law suits from the USA 845-823-9581 201-762-4579 631-440-7943 914-401-5173
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Review
#1289770 Review #1289770 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Bad quality

NON STOP CALLS! | Magicjack

The fictitious calls DONT STOP! Several a day!!!!!
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Review
#1288480 Review #1288480 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service
Trying all options to contact MagicJack in regard to use a FAX Machine on MagickJack Plus with no luck I tested the FAX at a friend whom has AT&T VOIP with no issue. This topic not available on the Frequently Asked Questions I have not been able to find a phone number...
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Review
#1281641 Review #1281641 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service

Magicjack Reviews

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Magicjack reviews
5/21/2018 I have been with Magic jack five years. They have played games before. They have called in the middle of the year and tried to make me renew when I bought FIVE YEARS SERVICE. If your credit card expires and it is time to renew, they cut service, and you do...
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2 comments
Anonymous
#1491778

I actually just purchased the concierge service so I could have the privilege of speaking with someone.Waste of money. I called 3 times, waited for about 10 minutes with hold music, then it went to dead air.

Every single time.I just tried a 4th and 5th time, and it ended with the message: "This service is temporarily unavailable. Error code 1-2"

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Review
#1260870 Review #1260870 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service