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Magicjack - Magic jack sucks because they have no customer service

Magic jack worked one time and never again. They already have my money and they don't care that the product does not work. You can not reach a live person to help you. If you have any problems with magic jack you are on your own. Don't waste your money. This is a very complicate operation that works on some computers but not all. This is a fly by night company that does not stand behind their products. The one time it actually worked the quality was poor but I could accept that if it worked at all. I am sure that if they had a live tech support the way they claim to have that they could satisfy me but their claim to have support is totally bogus.
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Magicjack Customer Care
#206762
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Magicjack what a rippoff

magicjack what a ripoff i have a problem dialing out i contact the customer care and they tell me they will send it to the engineers after several hours of them getting me to do all kinds of things on my computer i am still waiting for them to contact me with the fix i have contacted them several more times and they want me to send 9.95 for shippimg for a replacement i feel they should replace the device because it is their equipment and i paid for a year subcrirtion now they will not even contact me
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Magicjack Customer Care
#201454
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Magicjack - Magic jack terminated my number

I ordered magic jack .Nov,29,2009..and I faced many probled ..echo and not clear voice and this wasn't the only problem I was having difficulty to call some number ,of course i went through the live chat and it was ***..keeping waiting ,sending automated answers and every time I received the same thing 1-Hello, how may I help you? 2-Can I have your magicJack Phone Number, Full name and the Email Address registered to this magicJack device please? 3-THEN: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. 4-would it be okay for you that ill make a follow up report for this to be taken good care of? 5-please do not worry at all they didn't allow me to renew for second year sending me a silly email Thank you for your order of the magicJack on 09/28/2010. Due to the overwhelming demand for the magicJack, we are at this time only accepting orders from those who have not previously ordered a magicJack. Please visit us again in the future and we will try to accomodate everybody. We are pleased to announce that magicJack's are now available at Radio Shack and Best Buy. Please click the Best Buy or Radio Shack link if you would like to order your magicJack today. Thank you for your interest in magicJack. and after all i had more than two weeks waiting for them to contact me by email and of course they didn't so i tried again and they said that system had terminated my account according to TOS magicJack reserves the right to block calls to numbers that abuse its services such as, but not limited to, traffic stimulation numbers. If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customer's usage, or a customer who calls more than 50 different telephone numbers per day, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us. We reserve the right to reclaim any telephone number that does not make a call for a consecutive 90 days. In the event we reclaim a phone number and your software license is still active, you may choose another phone number. and of course they can't solve it or solve any problem as they said the system will not allow or help them i think it's repeated for many if you searh yahoo you will find many have same problem
Al Mansurah, Ad Daqahliyah
Product
Magicjack Customer Care
#200892
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I used the MagicJack just a few times, as I didn't find it very convenient. When the year was up to renew ... Only the 5 yr service was offered. I got to speak to customer service one time and was told my account will be reviewed and I will be getting the service...
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Anonymous
Frugal

Buy it at Radio Shack, if MJ doen\'t work, we may return. I don\'t have any problem with MJ. $1.67/month for MJ, $8.33/month for T-Mobile Cell phone no contract. Only $10/mo...

Anonymous
Troy

MJ is a great product..most of the problem is in your computers. I had an older computer an it just did not have the memory to support the Magic Jack. If you upgrade your memo...

Product
Magicjack Customer Care
#198642
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Plugged in my magicJack and low and behold I got the ol' automatic downgrade! Wiped out my contact list, erased my five year subscription on one of the numbers, and blocked log in to my accounts for anything but renewal of subscription! Spent nearly three hours on...
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Anonymous
Patricia

Now getting a drop down window when I open my magicJack asking me to submit a pre release code for MagicTalk if I have received and if not then proceed as normal. Only problem...

MJL71160
MJL71160

Ceb is right on the money.It\'s not just Cust Serv. The service itself sucks.

Product
Magicjack Customer Care
#195541
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Hi my name is Stephen. I bought magic jack in 20 Feb 2010.Magic Jack is a very big scam they people are fraud. I paid license free to call for one year they blocked my out bound calls in 3rd month. I suggest to people all over the world please don`t buy magic jack...
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Anonymous
Stephen White

Mr Seymor you are just lying and you are lier because magic jack is very big fraud and they are big scammers i think you are not magic jack user you are just one of their *** ...

Anonymous
Seymor

I\'ve had MagicJack several years now and have probably saved over $1,000 on my phone bills. Seems it is your loss but don\'t complain about fraud because you made too many c...

Product
Magicjack Customer Care
#194893
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Magic jack has no live service people to help with problems. It will not accept our e mail address or zip code. how can we get this problem taken care of? WE have tried for three days to enter our information and all we get is a note that our zip code is wrong or our...
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Anonymous
nobob

bob maybe u s not smartest alligator nor spel n type wel Bob, could you explain how not accepting his e-mail and zip code is an indication that his computer is faulty?

Anonymous
bob

yall are nuts mine has worked just fine maybe ur computer is the problem its not their fault u didnt plug it in its not a wireless device it has to b plugged in duh

Vine Grove, Kentucky
Product
Magicjack Customer Care
#182344
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magic jack you bought our equipment it was faulty now its yours you cannot return iy they will not send you a new one unless you send yhem 10.00 $ to cover postage but will send you one free if you buy it take care of the customer you have first and your bussiness...
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Anonymous
felijake

You should take over the customer service since you are so smart. I think NOT, you should go back and read what you wrote because it must have been written by a ***. You mak...

Anonymous
J

Amen Fish

Product
Magicjack Customer Care
#172716
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I have had magic jack for six months. In most cases the calls were either delayed when answering or unable to answer. Now the biggest complaint I have is for the past 4 days I am unable to make outbound calls. The most frustrating part of this company is that they...
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Anonymous
original writer

I have taken the time again to contact Mcafee and they were able to help me with this firewall problem. I spent 1 hour with them using the chat service they provide and had t...

Anonymous
original writer

Veronica, before you post read the article. Yes, I am old enough to know that!! Mcafee is technically not free, its in with my monthly bill from my internet provider. What ...

Product
Magicjack Customer Care
#157740
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I ordered Magis jack and there was no mention at all that satellite just does not work even though I have the fastest speed available. When it said WiFi, I thought I was good. I tried their customer care and first I went in circles for 20 minutes calling the same...
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Anonymous
211pinest@gmail.com

Three issues: 1) The advertising does not mention that CABLE INTERNET, DSL, or FIOS INTERNET service are required, so how can you \"fire your phone company (or internet provi...

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Magicjack Customer Care
#157528
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